Balpetek Hotel

Balpetek is the best you can ask for if you're visiting Instanbul! The reception staff is so kind and gentle and helped us in any way they could. It was an amazing stay for sure, and in Fatih, a very good location with most historical marks at walking distance. Thank you very much guys for such a lovely stay we had with you!

I booked a ten night stay which was done approximately two months before I was due to travel and had explained to the hotel that I was a wheelchair user, they informed me that they had a room for me at the entrance level and although they had three steps to enter the building they will help me any time I needed help, five days before I was due to arrive they told me to change the room as the room I booked in is not accessible and I would need to pay an extra £200 to have a double room but only if it's available on my arrival at the hotel, so basically if the room wasn't available I would have been stuck, they refused to refund the money so that I can book into another hotel, however I booked into the holiday Inn at ********* refunded £400 out of the £466 I had paid to this badly managed hotel, I also had to pay approximately another £200 to the holiday Inn which meant I am now about £266 out of pocket which I hoping to get back from *********. Absolutely pathetic hotel management who caused me a lot of stress, AVOID.

This was undoubtedly one of the best experiences that i have had a a hotel. The room was immaculate, everything was newer and well laid out. The hotel was conveniently located close to everything. There is a coffee bar right acrosd the street and even a full supermarket at the corner of the street. There are so many places to eat and shop and the train station is a 3min walk. Most importantly the service was exceptional. Onur was amazing. In fact every member of the team was super nice, helpful and professional. If you want 5-star treatment then this is where you must stay. I cannot think of anywhere else that i would want to stay if i visit Istanbul again.