Holiday Inn Express & Suites Ithaca Reviews

Quiet and serene! love the breakfast!

The room is spacious and bright, and the staff is friendly. But the room had a strange smell. I don’t know if it was caused by repairing the elevator or replacing the hydraulic fluid. Hope it's just a temporary issue. The breakfast is particularly rich. Serves small bottles of milk and chocolate milk of exceptionally good quality. The ham sausage and beef patties are also quite good. The hotel is in a great location, right next to buttermilk state park and 12 minutes away from Cornell University.

The room is spacious, bright, comfortable and warm, highly recommended

Would not recommend, worst experience in the United States

The room is very smelly, and the quilt and sheets are also very smelly. Because I checked in at night, I am too lazy to change the room. The air conditioner is freezing cold. The front desk staff is very routine and has no expression. It is difficult for me to choose to stay at a holiday inn express in the future

Chain hotel, okay

Upon arrival parking was very limited, the hotel had a weird smell, our shower still had hair in the drain, the heater/ac made an annoying noise all night and wouldn’t shut off. Toilet paper was low and was not another roll. Beds were comfortable and loved the spot.

The best thing was the beds; they were very comfortable with ample pillows. There was something strange with the light switches. There was a primary switch that turned ALL of the lights off in the main area. If it was on, there were ceiling lights that were on and couldn't be turned off. Because of this, you couldn't have a reading light on at one bed without having the full-room light on. This made it difficult as I wanted to read for a bit while others in the room wanted to sleep. It was unusual. Otherwise find for a one-night stay.

Clean, friendly and affordable for a last minute stay! And the breakfast is delicious!

The staff was very friendly and helpful. The facility was clean and the room nice.

We booked a night at this location exclusively so our kids had a fun pool experience. The pool was unexpectedly closed upon arrival. The response from staff was a shrug and suggestion to call ahead and check in the future. Not helpful in the moment and makes for a wasted trip and money. In addition, the room was noisy and there was considerable water damage on the ceiling of the bathroom.

Was assigned a room with traffic noise and a loud upstairs neighbor, the next morning when I asked to change rooms was meet with hostility and gas lighting by the front desk ie being told that my room did not have road noise, then being told all the rooms have road noise. She was not interested in helping. Even beyond this issue surprised this hotel is rated highly. Many issues such as chairs/carpet having stains, hair on the bed sheets, missing weights in the gym etc. Would not recommend

The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.

We stayed in room 413 which did not have a thermostat on the wall because it was missing. The room temp was fine while we were awake and alert but when we went to sleep, the room was freezing all night. Taylor came up the next day and adjusted the temp. Housekeeping was a disaster! We stayed for 4 das and opted for housekeeping on the 3rd night. When we returned back to the room, it practically looked the way we left it with candy wrappers still on the table and breakfast plates still on the counter. We received fresh towels but he left the dirty ones. Their policy is not to wipe down anything and it was evident. However, they leave a card with their "promise" of a cleaner than clean room. It's all PR and they live up to none of it. The front desk staff were all amazing though. Very helpful and good listeners. Heads up to the management of this location.....you are losing revenue by running a shoddy hotel. Your housekeeping and upkeep of the facilities is questionable and you should have a manager on premises as much as possible. We will be booking our stay at the Marriott from now on.