Kawana Hotel

Kawana Hotel Reviews

Kawana Hotel

Kawana 1459, Ito City, Shizuoka Prefecture, 414-0044, JapanView Hotel Details
Kawana Hotel
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Kawana Hotel Guest Reviews

4.2/5
Very Good
26 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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Positive reviews(14)
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Negative reviews(2)
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Garden View Superior Twin Non-Smoking
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room is very clean and the amazing garden view really impressed us. Open air and massive ground. Totally recommend it.
Response from Property: Thank you very much for staying at Kawana Hotel. We are very happy to hear that you were satisfied with the view of the room and the garden. We are honored that you also liked the open-air environment and the expansive grounds. Encouraged by the high evaluation of our customers, we will continue to strive to improve our services. We look forward to seeing you again.KAWANA HOTEL Accommodation Manager YOUICHI YOSHIDA
Ivy Yu
Ocean View Superior Quartet Non Smoking
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 11, 2024
The hotel rooms are clean and tidy. In addition to the sea view, the large lawn and swimming pool are also good, leisurely and comfortable.
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aaichan
Garden View Superior Twin Non-Smoking
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 16, 2024
It was a wonderful inn. The exterior is old, but the inside has been nicely renovated. It was an inn that I would definitely like to stay at again.
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Garden View Twin Non-Smoking
Stayed in Aug 2024
Family
77 review
5.0/5
Outstanding
Posted on Aug 13, 2024
First-line sea view room, good service attitude, breakfast is available in Western and Japanese! The hot spring pool has good water quality and elegant environment! The 9-hole sea view golf course is a good choice for business and leisure!
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72p911s
Main Building Garden View Twin Non-Smoking
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 16, 2024
I couldn't see the hallways as they were being renovated, but the lobby was wonderful and the open-air bath overlooking the Izu sea was the best. Unfortunately, the main dining room was also under renovation. I would like to visit you again after the renovation.
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Guest User
Ocean View King Non-Smoking
Stayed in Feb 2024
Couples
2 review
4.5/5
Great
Posted on Feb 16, 2024
The hotel is very old. It was built in 1928, making it 100 years old. The room is average, but the view is very good, and the hotel's hot spring is also very, very good. The golf course is the most beautiful golf course I have ever seen. Worth going again.
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Guest User
Garden View Twin Smoking
Stayed in Jul 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 30, 2024
First-class facilities and environment
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Pat S
Stayed in Aug 2023
Family
4.0/5
Very Good
Posted on Aug 11, 2023
Comfortable hotel tho a bit dated. Good room .Beautiful scenery. Golf was well organized. Oshima course a little tricky - blind shots. In good condition. Did not play the Fuji course. The outdoor swimming pools were good but no drinks or food served. There was billiards and table tennis. The restaurants were expensive. Reservations were needed even for breakfast. If you want to eat elsewhere you can go to Kawana or Ito in a taxi.
Response from Property: Thank you very much for choosing our hotel from among the many accommodations available. All our staff would like to express their sincere gratitude. We are pleased that you had a quiet and comfortable stay and that you also enjoyed the golf course. Most importantly, we are pleased that you enjoyed the wonderful view and the outdoor swimming pool. We look forward to welcoming you back again. Thank you very much.
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 16, 2024
This hotel was built after a golf course was constructed and then used as accommodation. As you would expect from a classical hotel, the building, food, facilities, staff and scenery are all comfortable and sophisticated. The roof is made of red Spanish tiles in a Southern European style, giving it a very resort feel. The interior is stately and you can feel the history. The room was beautiful. For dinner, I chose Western food. The dishes were elaborate and delicious. The sauce was so good that I ended up eating a lot of bread. I also enjoyed a delicious breakfast while looking at the Kawazu cherry blossoms that have just started to bloom. There is an observation tower from which you can see Mount Fuji in the distance and Izu Oshima across the sea. The sunrise from the hot springs and Izu Oshima were also wonderful. All of it was a memorable experience. Next time I'd like to play golf!
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Guest User
Stayed in Mar 2024
Friends
4.0/5
Very Good
Posted on Mar 8, 2024
I stayed here the day before golfing. The bellman and front desk staff were polite. When you check in, the breakfast time the next morning is decided according to the golf start time. I used the ocean view twin room by myself. The drinks in the fridge were free, which was nice, there were bottled beer, water and tea in plastic bottles. There was also Nespresso coffee, so I relaxed while drinking coffee while looking at the sea. The bathroom was old-fashioned, with a bathtub, toilet and sink. However, it was not a FRP unit, the sink was a wide counter with two bowls, and the toothbrush and razor were in a box with the Kawana mark, which sets it apart from other Prince Hotels. The amenities were mini bottles of Pola that you can find in other Prince Hotels. The lobby in front of the front desk was wonderful with a classic interior, a fireplace, heavy curtains on the tall European windows, and a chandelier. It was a shame that it was empty and lonely, probably because it was a weekday in February. The hot spring building is new, and it is good that you can go there with the disposable slippers and room wear in the room. There is an indoor bath, an open-air bath, and a sauna, and you can see the sea. The modern interior was very comfortable. You can choose between Japanese and Western breakfast. The Western omelette has the hotel's logo branded on it, which is fun. The waitress was efficient and kind. For golf, you check out and then move to the separate building with your luggage. There are stairs, so it's a hassle to move around with your luggage. You check in at the golf reception desk in the separate building and put your luggage in a golf locker. After playing, you take a bath in the golf building, but the golf building is old and I wanted to go to the hotel's hot spring building. The staff's service was good and I had a comfortable stay, but I think it could be an even better hotel if it was refined a bit more, like the Fujiya Hotel in Miyanoshita.
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昭彦
Stayed in Feb 2023
Couples
4.0/5
Very Good
Posted on Feb 22, 2023
Nowadays, the hotel is famous for its attached golf course, but it was originally built as a British-style villa with a ranch by Kihachiro Okura of the Okura Zaibatsu, who purchased land within view of Mt. Komuro. Marilyn Monroe and Joe DiMaggio stayed here before and after the hotel was requisitioned by the occupying forces, and they came to Japan on their honeymoons. The entrance, lobby, dining room, and bar are designated as national tangible cultural properties, and if you make a reservation, you can be guided around the hotel from around 11am after check-out time. I stayed in a room facing the ocean, so I had a good view of Izu Oshima, and in the evening, I could see the details of Mt. Mihara lit up by the setting sun. You could also see Mt. Fuji from the observation tower, which is the hotel's landmark. It was also great to watch the sunrise over Sagami Bay while soaking in the open-air hot spring bath. The area between the two golf courses is a good place to stroll even if you don't play golf, and the early-blooming cherry blossoms, especially the winter cherry blossoms in full bloom, were in full bloom at the best time to see them. This is a classic hotel that you can enjoy even if you don't play golf.
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6/26
Culture17775759511
Stayed in Aug 2023
Family
2.0/5
Posted on Aug 13, 2023
Today, there are quite a few employees at Kawana Hotel who seem somewhat distant from their enthusiasm to somehow make their guests laugh and have fun and create lifelong memories. Their eyes are as sharp as a bird of prey, but as blank-focused as a tapir. This is a classy hotel for socially prominent golfers who drive luxury imported cars and people who are comfortable saying things like, "I was seen off by the manager, Mr. XX." For "simple hotel lovers" or "one-time visitors looking for a classic hotel," a surprising experience awaits right from the entrance. As you pass through the entrance, which is a little old and narrow but has a lot to offer, with excitement and a sense of presence, an employee who is so close that you can't tell if he's there or not will instruct you to self-service in a very healthy and natural way, saying, "Please put your luggage on the cart there." Next, at the front desk, the conversation is conducted at a fast tempo like a YouTube video played at 1.4x speed, but this is done in an atmosphere that does not allow for any witty small talk, and the only thing that the visitor remembers is the face of the front desk clerk, who smiles with satisfaction as if to say, "I've shrunk the world again." This time-saving process is probably in line with the impatient eyes of today's users, and I like it. The restaurants and sun parlors in Kawana Hotel are raising their prices, including service charges, every year, but it seems that they cannot keep up with the rising maintenance costs of the golf course, which is the main attraction of the content, and although I'm not sure why, this has not led to an improvement in the level of employees and the facilities in the hotel. I'd say they should at least paint over the rust on the balcony. For breakfast, you can only choose a Western breakfast. Don't make the mistake of choosing a Japanese breakfast. The pool and bath facilities are wonderful, and the atmosphere is also great. This is because you don't have to interact with the employees at all.
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Response from Property: Thank you very much for choosing our hotel from among the many accommodations available. All our staff would like to express our sincere gratitude. Thank you for your opinion and valuable information. As you said, Kawana Hotel is known for its historical building and beautiful location, and it is a place where you can feel the atmosphere of a classic hotel. As for the staff, as you pointed out, smiles and friendly service are important factors that greatly affect customer satisfaction. In addition, the prompt response of the front desk and consideration for the user's perspective through small talk also affect whether customers can stay comfortably. In addition, opinions on food options and prices, and the quality of the pool and bath facilities are very helpful as feedback from the customer's perspective. Based on customer opinions, we will continue to make efforts to provide better service and environment for the hotel. We will continue to consider improvement measures to meet customer expectations and provide a more satisfying stay. We ask for your continued patronage and look forward to seeing you again. Kawana Hotel Accommodation Manager Yoshida Yoichi
torannpu
Stayed in Sep 2022
Couples
5.0/5
Outstanding
Posted on Sep 12, 2022
This hotel and golf resort has a great combination of hard buildings and soft services. You can experience the atmosphere of the time when Western culture was still being adopted, while also enjoying a few modern conveniences. From the windows, you can see the well-maintained lawns and Sagami Bay from the Izu Peninsula.
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Response from Property: Thank you very much for using Kawana Hotel. All our staff would like to express our sincerest gratitude. We would also like to thank you for your feedback on our facilities. We are very happy to read such kind and appreciated words. We will continue to work hard to create an environment where our customers can be even more pleased. We hope you will come and enjoy a comfortable stay at Kawana Hotel, which has a magnificent view. All our staff look forward to welcoming you back.
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 4, 2023
We stayed there using the kids-free plan. We were very satisfied with the food, the hospitality of the staff, the pool, and the rooms! We would like to go back next year.
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AKIRUNRUN
Stayed in Oct 2022
Couples
4.0/5
Very Good
Posted on Oct 24, 2022
The service, food, and location were all very nice at this hotel. It was the best in that respect. However, I stayed in a room facing the ocean, and it was a clear day, so the sunlight hit the room directly and it got hot. For some reason, the air conditioner didn't work at all! When the temperature reached 28°C, I set the air conditioner to the highest setting of 21°C, but it didn't work. I would like to ask for the air conditioner to be adjusted.
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Response from Property: Thank you very much for choosing Kawana Hotel from the many hotels available. All our staff would like to express our sincere gratitude. We are very sorry that the air conditioning temperature setting caused you such an unpleasant experience during your stay. We sincerely apologize. We take your valuable feedback seriously and will make every effort to improve in the future. We would like to apologize once again, and thank you very much for taking the time to provide us with your valuable feedback despite your busy schedule. All our staff look forward to welcoming you back soon. Yoshida Yoichi, Accommodation Manager, Kawana Hotel