Ito Hotel Juraku

The food is really bad..

The hotel service is OK, but the food at the buffet dinner is average, the fish and sashimi are not fresh, the steak is average**, and there are many foods that are not added and there are not many desserts. Overall, it is not up to standard.

⁡All rooms have ocean views. We stayed at the "Premium Ocean View Open-Air Bath Room" that opened in April 2024 at Ito Hotel Juraku, an all-inclusive white hotel located on a hill in Ito. The view is outstanding and the rooms are beautiful and artistic! The spring quality is good, with a pH of 8.3, making it soft and smooth, the beds are Simmons and extremely comfortable, and the amenities are Omnisance and Refa, which are popular among women. The newly opened buffet dining "AMAHANA", which is full of liveliness and has a concept of a cruise, has an amazing lineup of food and drinks, and the live kitchen makes it extremely entertaining, and it was delicious, the hospitality was high, and the hospitality was kind, and it was the best. In addition, the facilities are abundant with foot baths, hand baths, pools, lounges, live piano performances, workshops, game corners, massage chairs, and more, and the large baths and saunas are fully equipped, so you can play to your heart's content without having to sleep! As expected, I was able to experience the power of the long-established "Juraku Group" that was founded 100 years ago. It was a wonderful hotel full of charm that is loved and supported by its guests, and the high level of hospitality was even better than I expected. I was comforted from start to finish by the fact that everyone came out to see me off at the end, making it a memorable stay. I would like to stay again.

I went there because they were pre-opening a part of the building during renovation. It was my first time in the main building, but there was a Western-style room overlooking the sea, a bedroom with a bed and a living room with a TV were separate, and the couch sofa bed was comfortable. Everything was new (although there was still a slight smell of the interior), the lace curtains were blue, and the carpet was a lovely blue and brown that reminded me of the shore. Only a part of the bath was available due to construction, but I was satisfied because I was able to use the different carefully selected baths in the main building and the garden terrace building. The restaurant where you eat has also become larger with an open kitchen, and there are many Japanese, Western and Chinese dishes for dinner and breakfast that use plenty of fresh ingredients. It's too much to eat in one night. However, for dinner, even though we had reserved a seat, they said "please feel free to come." You can choose a venue with a view like before, but how do you find a place that is hidden by a screen or separated to the left and right? I want them to improve this. There were no sweets in the room like in a typical hot spring inn, and I was wondering what to buy as a souvenir, and ended up buying something I already knew the taste of before. The gift shop is closed when the vending machines for drinks are only located in front of the large public bath on the second floor, so you have to bring your own drinks.

A few years ago, when I went to visit the bath on a day trip, I was forced to spend only a short time to make it in time for the train back home, and I was forced to feel reluctant, but this time I had enough time. I was able to spend it slowly. The fact that there is no water bath in front of the sauna and there is only a small container to cover the ladle with water is somewhat unsatisfactory, but it can not be said that it is a big fault. In fact, the day before I visited here, after checking in at a hotel near the station, I went to visit "Hotel New Okabe" for a day trip to the bathing area. I felt like my heart was going to burst with anger and humiliation after receiving it, but as I spent time relaxing here, my feelings were healed to the point that I didn't care about such things.

The food is delicious, but the lack of guidance from the staff makes me feel uncomfortable, so I think other hotels are worth paying for. I wrote the following in the hotel questionnaire. 1. There are too many stairs, and there are too many places where you can't use a stroller or use a suitcase. 2. Anyway, there is no staff guidance. (1) The person at the front desk does not know where the baby bath is in the bath. I was told that there is a baby bath only in the free-flowing Gensen-no-Yu, so I checked the large bath by myself. Provide customers with appropriate information. impossible. ② What's going on when you hang up the extension call before the customer? ③ On the day of the event, it is not possible to change from a buffet to a Japanese kaiseki meal, right? In response to the question, "I'm very sorry, but it's impossible. ] How to use this word, isn't it a customer service business? (4) It was really impossible for Nozu, who was in charge of the night stall. Too sloppy to deal with the elderly Listen to what the other person wants and make suggestions. Even though it wasn't particularly crowded... the younger ones are still more responsive. Well, it wasn't worth the money I paid for it at all. A hotel in Urayasu where a family of five can stay for about 10,000 is a much better deal. I will never use this again. Wouldn't it be better to retrain the staff once?

We used a room with an open-air bath for our first family trip with a child who was still in diapers. I knew it was an old building, but it was very clean and comfortable. Biking was also a lot of fun. My child has an unbalanced diet, so it would be nice if there were more children's menus, but if the child can eat normally, it won't bother him (laughs). It was a pity that I went home angry endlessly. Other customers were also quite uncomfortable. This is also very unpleasant because I am in the middle of enjoying a relaxing time by escaping from my busy life and frustrating events and jumping into the extraordinary. At the very least, I'd like to ask you to play at a place where the audience can't see and at a volume where they can't hear you.

Both my eldest son, 6th grade, and my eldest daughter, 4th grade, had a great time. Especially my eldest daughter was looking forward to the pool and hot springs. The hot springs are open for a long time, so it might be nice to warm up in the hot springs after swimming. The hot spring is a shampoo bar where you can choose your favorite shampoo from many shampoos, which was a favorite with my wife and daughter. The food was buffet for both breakfast and dinner, but overall it was good. In particular, the seafood was delicious, such as fried fish skewers and sushi for dinner, and dried mackerel and mago chazuke for breakfast. Desserts were delicious and the whole family was full. Last but not least, the most wonderful thing was the customer service. All the staff members were smiling and trying to respond smoothly. I think that the accommodation industry is tough due to the corona crisis, but when you receive such wonderful customer service, you will want to stay again!

The variety of meals was good, and the view from the room was on a hill, overlooking the sea and the downtown area. Above all, it is precious to have a free-flowing hot spring.