Puerto Valle Hotel de Esteros

This was a wonderfully relaxing place to stay after a hectic couple of weeks touring northern Chile and Argentina. The room and bathroom were large and very comfortable and well supplied with drinking water, tea, coffee and Mate. All the staff we met were exceptional, friendly and professional and due to the small size of the hotel, you are treated with a personal touch rather than just another guest. The included excursions were wonderful, the drivers and guides were enthusiastic and knowledgeable and we saw so many birds and animals. Each excursion had included picnics which were a lovely addition and we were met with cool drinks on our return. There was so much food which was all beautifully presented and tasty. We will definitely return if back in Argentina and recommend it if you are looking for an interesting area and relaxing stay.

We had one of the upgraded rooms and it was beautiful - lovely decor and great view. All the staff were amazing, looked after us superbly. The food was plentiful!!!! The trips with Santiago were really good, his English is excellent and we loved the boat trip and the visit to the national park. Saw lots of capi bara, caimen and marsh deer plus over 40 species of birds A totally relaxing place to stay

Wonderful location by the river and large bedrooms with great views. Very good tour guides to amazing wetlands However, food was variable, with insufficient fresh vegetables and often too large servings. Problems with hot water never rectified though staff apologetic.

This hotel has has an absolutely pathetic attitude towards customer service and empathy. I had paid and booked a stay at this property before COVID. However, due to COVID, all travel had essentially ground to a halt for 2 years, especially in Singapore where I lived, where borders were closed. It is ＞30 hours by flight from Singapore to Argentina, so it was not easy for me to take my family of 4 and plan another trip as there were many factors such as my kids' age, schools, exams, sports commitments, etc. ALL OTHER hotels and airlines in Argentina refunded my booking without any question in 2021 (after 1 year, when I made the case I couldnt travel again at short notice given my personal situation and distance between Singapore and Argentina). Hotel Puerto Valle always maintained that I had made a non refundable booking and hence refused a refund every time I requested over the last 3+ years. They extended the credit of US$750 till Dec 2023 and said it expires thereafter. I find this absolutely horrible customer service and ridiculous empathy for my situation. I had a lot of empathy during the worst of COVID and entertained the idea of traveling at a later date. However, when I realized after 3 years that it would be difficult to once again plan a trip ＞30 hours away by flight, given the increasing academic commitments for my kids (a trip to Argentina has to be atleast 3 weeks long given the flight times), I made a polite and reasonable request again for a refund as I could not travel during 2023 or 2024. The hotel has absolutely refused to budge, pointing to a heartless and greedy management with ZERO focus on the customer. Please do not trust this hotel with anything, nor spend a dime on them. Heartless, greedy and ruthless is the way they do business.

We visited in December 2022. The property had one other couple visiting when we were there. The first day we headed out to take a boat ride in the wetlands but the boat broke down. So we sat in the channel for over an hour waiting for someone to come help us. The boat was old and not what you expected for a fancy resort. There was no cover so we baked in the sun in 100 degree temperature. The staff told us the boat engine broke all the time and their repeated complaints about it were ignored. The room was big but had dead bugs on the floor. Not sure why since there was hardly anyone staying there. Also the bathroom was dirty. The grounds had 7 inch high grass on it. So to get to the pool you had to walk through it. After 2 days there they finally mowed the grass. The food was good and staff helpful in the dining room. We had to check out early and we’re told we would get our money back for that night. We followed up after we left on our refund and the office in Buenos Aires said no. They would not honor what the manager had said. That left a very bad impression for us. At almost $1,000.00 a night that was the icing on the cake. They advertise the property as 5 star. I would say not even close. There is not much to see in the Iberia wetlands so maybe 2 day is enough. My husband had some bad reaction to something in the air which kept him in the room after a brief time outside. The boat staff was nice and not their fault the equipment they had to use was not 5 star worthy.