White Grass Ocean Resort & Spa Reviews

Although it is a double room, there is actually another small bed. The bathroom is large and clean, and there are plenty of hot water, towels and toiletries. The environment is very quiet, the room is not damp, and the sheets and quilts are very clean. In addition, the service is also very good. Although I was alone, I was allowed to participate in the volcano tour, and I was asked in advance whether I needed to order food in advance if I returned late. There are few mosquitoes, and there are fruits for breakfast. If I go again, I will definitely stay again.

Perfect! The hotel staff are very friendly. Excellent service. The chef is amazing!

This is my second stay after seven years. I have never stayed in other hotels on Tanna Island. This is probably the best hotel in terms of the island's economic level. The downsides are also related to the difficulty of supply on the island. The breakfast is very monotonous, with only cereals and bread. There are only two or three dishes to choose from for lunch and dinner. The room does not provide mineral water. There is no supermarket around the hotel. It is recommended to bring some instant noodles and water before coming. The service is not satisfactory. The hotel can find a way to coordinate with the airport because flights in this place are basically not on time. The hotel is only five or six minutes drive from the airport. If it can be coordinated well, it will not waste too much time at the airport due to delays.

The cabin is very cozy. There is an active volcano on the island. There is also a blue hole that friends can go and see. I went there in February 2023 and there were almost no tourists.

The environment, facilities and staff of Baicao Hotel are all good, and the food is average

all is well

I have had the most awesome experience here. Seamless airport transfers. Exceptional accommodation, beautiful bungalows. Tours arranged so easily to see the wonders of the Island. Highly recommended to all. All staff are so beautiful and willing to assist in any way. So grateful for being here.

CONGRATULATIONS White Grass Resort. I was booked to stay, BUT with the liquidation of Air Vanuatu I could not reach Tanna. HOWEVER, given that circumstance you gave me a full refund...UNLIKE Black Pearl Resort on Espiritu Santo.... who refused too. White Grass you know that hospitality is more than food beverage and accommodation CONGRATULATIONS...please give Black Pearl some of your hospitable wisdom.

“Family” hut did not have basic things like a separate bedroom, 4 chairs (or couch), 4 reading lights, or a clean/properly flushing toilet. With no competition for meals/tours, these became a daily exercise in price gouging. Management and restaurant staff were oddly and consistently grumpy - like it was a real burden for them to take your meal order or field questions about activities etc... Morale seemed super low, and especially for a holiday resort. Communal area was far too small, tired and dimly lit.. without complimentary water (let alone tea/coffee).

Fantastic ocean views and stunning setting. Perfect for watching the sun set over the ocean. The resort has a grand entrance with plenty of ornate structures reflecting the unique culture and well kept greenery. The main building was nice to hang out in. The bar options were good, a happy hour, nice food options all round, a continental breakfast also. The 'bure' accommodation was brilliant, all cozy and fine. There was a fan instead of air conditioning. The ground facilities were great, lots of minor activities to dabble in (golf, volleyball etc). Easy walking distance to snorkeling spots within the lagoon and on the outside of the reef. Transfers to the airport are available if you don't mind being dropped off super-early. Tour options are excellent. The Mount Yasur volcano tour is amazing, as well as the Blue Cave. A few minor worries about whether tours would go ahead due to weather conditions, but Mother Nature is in charge of that and was nice on the day. Some staff were highly attentive going over-and-above while others were happy for guests to pepper them with questions than providing a more proactive interaction. All services were punctual. The resort was child-friendly, offering babysitting whilst parents snorkeled. As a *** couple, we were treated like everyone else by guests and staff alike. We felt safe and welcome throughout. No issues whatsoever.

An excellent hotel and resort. The staff were very friendly and helpful. The food was excellent and the setting would be hard to surpass. The accommodation huts were clean, spacious with a nice area to sit outside and watch the sea.. They arrange a variety of excursions, if you are travelling on your own be mindful they require a minimum of two people to run an excursion, so it's best to plan and pay for which excursions you want to do when you arrive rather than in advance.

Beautiful ocean and garden views, spacious and clean Bure with a fan, excellent food (rock lobster sooooo yummy). Tours were great (Blue Cave and Volcano), as well as the staff members who took us. The only hiccup was when they double-charged us. When we pointed it out to them, White Grass refunded rather quickly, however only the raw amount. We were at a substantial loss to bank charges , foreign transaction fees and exchange rate fluctuations. To their credit, White Grass compensated our loss after we explained the situation. The resort really deserves a Five Star had this mistake hadn't taken place.

We had two nights staying at White Grass and could not have wished for a better place. Tracey and Bryan were outstanding hosts. Their recommendations on what to do and see were perfect. Rooms were cute and clean. The gardens were a credit to them and it is obvious that a lot of time and effort has gone into maintaining this over lockdowns. A beautiful place to stay and relax and also to have adventures from.

We had an amazing time at Whitegrass on Tanna Island. We didn’t wear shoes for a week / Beautiful gardens and grass is so lush and soft!! Fresh fish, ocean front restaurant (we saw whales 2 nights in a row!), clean and comfy rooms and the staff are a delight! We went to blue cave, mt Yasur (spelling?) volcano and they are life changing. The rest of the time we sunk into books by the pool :-) A memorable family holiday, thank you ! PS Thank you Lyndal for my sons birthday cake too - a lovely surprise :-)