Guest User
September 27, 2024
Honestly the hotel room is very nice and spacious. I mean big. But there were some things missing in the room. There was no fridge, no kettle, tea and coffee were not available. Some staff members lack simple politeness and hospitality towards guests. There was a certain lady at the reception, of African descent I guess, whose attitude needs to be addressed. She lacks communication skills. I needed some ice cubes one night and went to the bar and was directed to her. Her response was very rude. She frowned and said: I am at work and will not leave with what I am doing. I then went to another colleague of hers called Saber who immediately responded to my request and told me that he would bring the ice cubes to my room. Saber, if you are reading this, I would like to thank you for the respect and warm hospitality you showed me that night. These are the kind of staff Greet hotel should have at the reception who know how to treat their guests. Thank you so much for your hospitality and professionalism. You are simply the best. My compliments. Overall the hotel is very good with many restaurants nearby and 3 minutes walk from the metro station.
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