Hotels near Cerro de la Estrella, Iztapalapa

Este no es un Hotel, es un Motel, queda en un barrio conocido por haber mucha prostitución, entraban y salían parejas que solo se quedaban “el rato” me parece irresponsable que ofrezcan este lugar como hotel “familiar” pague 2 noches y preferí perder lo que pagué en lugar de quedarme un hotel en la mitad de un barro horrible!! Claramente perdí lo que pague porque ya las políticas de reembolso no me aplicaban… Jamás lo recomiendo, pésima experiencia!

The environment is very good, recommended, the price is right, health: very clean and hygienic. Facilities: Facilities are also OK. Environment: The environment is very good, spacious and bright. Service: The service is very good and very polite.

This hotel wall crack recommended! If there is any next time, continue to choose. Not in the city center, not far from Mocheng Airport, quiet, good surroundings, five or six minutes walk from the subway station, the hotel is on the side of the road, the domestic five-star level, spacious and bright, the pool gym is great, breakfast is super good, room The service is also superb, the room is large and clean, the bed is large, the two beds, sleeping four people are absolutely no problem, there are special sofas and desks, the bathroom and the bathroom, the shower room is separate, super comfortable and convenient. On average, more than 600 yuan a night, less than 700 yuan, the price is very high. The hotel has a free shuttle bus to run the airport. The front desk can help to set up a group tour for the pyramid. The front desk and lobby staff will speak English, but the room service will not speak English. The room service can only be ordered by the American friends of the same place. language.

This small guesthouse is perfect for the traveler who doesn't need constant service. The two of us stayed in the Carmen Room on the second floor, which has a large window facing the street. The room is mostly filled by the king bed and is five steps away from the shared kitchenette (microwave, toaster, sink, coffee). The room has a hot water kettle which I used for tea every day. There's a filtered water dispenser in the hallway which was super convenient. The house is walled off from the street like many of the houses in this area and is secured with a locked gate. It doesn't look like a hotel from the outside but inside it has two shady courtyards. On the other side of the street is a city bike rental station. The neighborhood is mostly quiet except for vendors who pass through with loud recorded announcements, which was

Everyone very kind and helpfull

I stayed at this hotel last Monday, August 1 after a forced stay at the Mexico City airport. We checked in for one night. The room was fine. Way overpriced and outdated for U.S. standards, but fine for a night. But this review isn't about the room, it's about the customer service. Or shall I say lack there of. I accidentally left my pink toiletry bag in the room behind in a rush to catch our flight. I called to speak with lost & found and got tossed around from person to person asking to speak to someone who remotely understood English, and eventually just got hung up. I called back later in the day, and I encountered the same issue. I then emailed -- a few times! -- with no response. There are plenty of valuables in that bag that I don't know if I'll ever recover now. I'm devastated. I don't remember a worse customer experience with a hotel. There was just no one will to show me any hospitality, just because my Spanish isn't perfect? And as a hotel in an international hotel in one of the largest cities in the world (not to mention, neighbors to the U.S.) you would think that someone on staff would be able to help me out with communication. Be warned if you stay there that you don't leave anything accidentally behind!

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Nice hotel with great location. Free parking is a plus. It can get chilly

We started our road trip with this hotel for 3 nights and we are not disappointed. The hotel is very comfortable and very comfortable. The only bemol is that for those who like me are of hot chocolate, they don't use it ^^ and they don't have any confectionery, but butter is to be asked. The rooms were very clean, well equipped (TV, dish, toilet, shower, toilet...) Negative points that we noted: It remains quite far from the center and we had to move to Uber for some places, This is not a hotel to choose if you want to walk

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!