Home2 Suites by Hilton Jacksonville

Everything was great. We loved the hotel. The kids loved the pool. We had a great time.

Super great place to stay with wonderful staff and a great city.

I've been staying here now for about a month, and the service is beyond phenomenal! Nancy, who you'll meet in the café, is the absolute sweetest! She always greets you every morning with a smile, she ensures the buffet and eating area are consistently clean and stocked up with fresh foods! She'll stop anything she's doing just to make sure that your needs are met for breakfast!

This brand is always great and this place did not disappoint! From check-in through extending our stay and final check-out, everyone and everything was wonderful. This will always be our place to stay when we are traveling in the area.

No hot water. noisy guests early evening. Broken pool.

There was a light in the bathroom that was behind the light fixture. It came on when the light was turned off, but flashed. This is bad for people with epilepsy, so we just closed the door and left the light on. There were also small black ants in the kitchenette area. The staff were very responsive and took care of problems right away. They even offered to move us to a different room.

Breakfast is too early during the week for people on vacation. We stayed 3 days and never got cleaning service so we had to replenish towels, coffee, sweetener, cream, etc. ourselves. This was NOT a quiet place to stay. Carpeting was stained from a prior pet. Bathrooms are tiny. Much better value at other chain motels. We would not recommend and will not go back.

Loved the room set up

Over this past year, I had the opportunity to stay at this hotel while traveling for business for one week a month. From my very first day back in April 2024, Kimmie was exceptional. On the first day that I arrived, I explained that I was working for a local hospital. When Kimmie realized I was working night shift, she moved my room to the top floor to avoid any unnecessary noise. In further conversation I was explaining how nervous I was that this was my first trip away from home and my family including a small child and my pets and she made everything so relaxed that I referred to her as "Mom". The room was well equipped with a refrigerator, microwave, dishwasher, and a clean King bed. The only thing missing was a smart TV to be able to watch or stream my favorite Networks. They even have electric cooktops, upon request. I had one waiting in my room each stay, compliments of Kimmie, when she learned that i preferred to cook my own meals rather than eat out every day. I returned to stay there every month for a week's stay over the course of the next 6 months. I was able to meet most of the staff and must include Paula on this review as well. She was also exceptional. When I learned that she was a transplant to the region from my hometown, of all places, we had lots to talk about. The breakfast bar served an adequate amount of healthy and non-healthy choices and I was very well pleased. I think the most important employee to me, however, was Sir Willie. I met Willie on my first trip. He is a super friendly feline employee! Needless to say, cat treats became part of my grocery list moving forward.i looked forward to seeing Willoe when I returned home in the morning and then again saying goodbye when I left for work in the evening. My very last trip was this month. I arrived at 11:00 p.m. and was feeling quite sad because 2 hours before I hopped on my plane I had to put my own cat to sleep. When I arrived in the parking lot and opened my door the first greeter was Willie. I picked him up and he began to purr immediately. It was truly comforting! I absolutely love that this hotel allows him to come inside the lobby and mingle with the guests as well. What saddened me the most was the morning that I had left, I was running late and was about to miss my plane, and I ran right past Willie and his girlfriend the black cat. It's still bothers me to this day that I did not hand him a few treats or bend down and take a moment to pet him. He was a comfort to me for the last 6 months. I did leave a bag of treats with Paula at the front desk, so Willie....ENJOY, but don't forget to share with your new friend!