Hotels near Sidney Cardel's, Jacksonville Beach

Been a guest multiple times, but have noted some drop off since new ownership took over. Hope they read this review and reevaluate. A. First the financial ones 1. Dramatically raised the number of points you need to use to stay with Marriott Rewards - not the end of the world as we can use points elsewhere 2. Increased the breakfast rate to $18 per person - Weird, as they have a very small dining area and very few people eat there anyway - guessing this helps them get a better reimbursement when Elite members are awarded complimentary breakfast. 3. Parking rate increased to $18 per day - this may be the slimiest as hotels do not have to list parking fees at rsvp times (different from ”resort fees”). This one is surprising as multiple properties in Jax Beach do not charge for parking (Springhill next door has free parking). B. Property changes 1. Poolside umbrellas are gone. Maybe they were being cleaned or replaced, but the pool area has about 100% sun all day long and the lack of umbrellas this time was frustrating. 2. They removed the trash cans from the guest room floors? Maybe they think this improves the appearance, but now folks just leave trash (pizza boxes, papers, etc) on the tables near the elevator. Sad... 3. Paper towels in the room are gone. Used to have very convenient paper towels rolls in the kitchen area.... Please bring back. 4. Coffee and Creamers - Used to have flavored creamers with the complimentary coffee in the lobby - those creamers were good 5. Flavored ice water - Watered down so much you would not even know there was any attempt at fruit flavoring. Sadly, we are moving on to try another option. The Springhill Suites has no parking fees and FREE breakfast for relatively the same rate (varies based on what day you book). We will stop by and say hi to Dennis and Maria (hoping they are still there) Lastly, it appears they promoted the Marketing lady to be the main manager at the property. She appears to be extremely overworked as we saw her there for 10 hour days multiple times during our stay. May have been an outlier, but I hope they pay her well.

Location, service, health are very good, parking is convenient, cost-effective, weekend is very expensive, after all, it is a tourist attraction Facilities: Enough Hygiene: good Environment: Good Service: Good

Such a nice and clean room! We had a balcony view and it was so nice being able to hear the waves as we fell asleep! The staff was super accommodating and friendly! Had beach access straight from the pool deck which was convenient as we didn’t have to look for a public access! The only downside of the entire visit was on our last night, there was someone smoking a cigarette on their balcony and we had left our balcony door open while walking on the beach and came back to our room smelling of stale cigarettes. Not the hotels fault because they clearly had no smoking signs on the balcony door. I asked the front desk to help us out and they quickly sent housekeeping up and had the room sprayed to smell better! All in all, everyone from the front desk staff, to the bartenders, to the servers in the dining area, we’re all so nice a friendly. Highly recommend this place and we will definitely book here again on our next trip! Thank you so much to everyone there!

Awesome stay Always!! Its always like coming HOME AGAINK..JUST LOVE IT SO VERY MUCH.BREAKFAST IS AMAZING. Internes great!! FITNESS CENTER IS Wonderful TOO. AlL the STAFF IS SO AWESOME..WE Enjoy going there.. We always are sad when its time to leave..EVERYONES SO SWEET THOMAS THE Amazing MANAGER MIA AND BOBBY FRONT DESK PEOPLE,ARE SO KIND AND VERY HELPFUL..AND MANY , OTHERS THAT, ARE THERE.HOUSE KEEPERS AS WELL .A VERY WONDERFUL PLACE TO STAY.WE WILL ALWAYS COME HERE AND Stay..WE HAVE CAME HERE Since September OF 1999.SINCE WE GOT MARRIED 25 YEARS AGO...

On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

First the good - Excellent service at bar, restaurant, and front desk. Recognized titanium status multiple times, which is nice. Filled all requests for water, coffee, towels, and blankets to cover the bloodstained, disgusting furniture in the room. No complaints about the staff. The views from the patio in our Villa were exceptional and relaxing after golf at TPC. The discount on golf at TPC is great too! Now the bad - The Villas are at least 5 -7 years past their renovate by date. Incredibly dirty. Maid service was horrendous. Hair and dirt everywhere, urine smell, trash on the floor, etc., etc. Someone spilled coffee outside our room and it sat there for 4 days. I've never experienced this level of dirtyness in any Marriott property ever, despite numerous requests for cleaning. The furniture in the room was beat up and seriously stained. We put blankets over everything to sit on it. The restaurant furniture is frayed and stained, as well. We also felt nickel and dimed with the $7.50 upcharge for scrambled eggs on the complimentary breakfast and the $20 fee to park in front of your Villa. Where else were we to park? The resort needs a major renovation. I'm not sure how they retain the Marriott flag. It's a shame, because it could be really nice hotel. If they rebranded as a Fairfield Inn (as the Ritz Carlton in St. Thomas did) to gut the Villas, we'd get it, but it would still be dirty and tired.

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.