DoubleTree by Hilton Hotel Jacksonville Airport Reviews

Nice hotel, have a pool, near to airport

location very convenient just next door to the airport, wide garden and nice swimming pool

Positives - Beds are comfortable and we had a good sleep. Negatives- Horrible service, trashy grounds that are in need of professional landscaping. Very dated hotel. I’d definitely stay a couple miles up the road nearer to shopping and dining at one of the newer hotels next time. Overall, it just felt sketchy.

Hotel facilities were of a satisfactory standard. However, the reservation status was not fully communicated to the hotel. The reservation included breakfast, but the hotel said breakfast was not included and payment was made for breakfast. Later, I realized that the breakfast payment had been made separately and was able to cancel it by showing the voucher and asking to cancel the breakfast payment. I don't know where the problem was with the system, but it was inconvenient because the reservation status was not properly connected to the hotel.