TownePlace Suites Jacksonville Butler Boulevard

Oof. This place was rough. I enjoy camping, glancing, and everything in between and don’t consider myself high maintenance, but I wouldn’t recommend this place to anyone. The only positive I can say about this hotel is the staff. They were lovely, quick, and eager to help. While the hotel room was as clean as it could be, the first room we checked into had a very heavy cat urine smell. We went back to the front desk and the gentleman was extremely apologetic and helpful in getting us booked into another room. The new room smelled a bit musty, but livable. Our kids went to use the pool right away, excited to swim a little after a long travel day, but the pool was pretty dirty and green on the bottom. I know there have been some storms, so no biggie. The kids were bummed since they planned on spending any extra minutes in the pool. When we woke up the next morning, we noticed mold (I’m no expert, got it was fuzzy-looking black blobs) along the top of the bathroom and around the vent. One of the drawer fronts in the kitchen were missing, exposing very sharp nail ends that were dangerous to the kids, or even adults for that matter had we not seen it. We were excited to see that the TVs had streaming capabilities, but none of them worked and while the remote lit up when you hit the button to select that option, nothing happened. All this to say that I’m very surprised this hotel is still in business. We’ve been Bonvoy members for years and haven’t ever had an experience like this at a Marriott hotel. The staff were wonderful, nothing they can do about the issues that come with being a rundown hotel in desperate need of renovation. We checked out that day and went to the Delta Jacksonville Deerfield and wow - what a difference. I know it’s not apples to apples to compare a very recently renovated hotel to an older one, but dang. Nothing like staying in one to truly appreciate the other.

We are a family of six and have always tried to fit in a standard hotel room with 2 queen beds. The last could trips we realized that no longer worked for us but we didn’t want to pay the high cost of 2 rooms. The 2 bedroom suite, complete with separate living room, full kitchen and full bathroom! We were all so comfortable. The staff was nice, just no one was around when we were trying to get snacks. The continental breakfast had many many options and my 4 hungry boys left full. The price was so great too! Cheaper than 2 hotel rooms and better! Will definitely look for these suites in the future!

We really liked the room, but we were in 224 the curtains in both the main living space and the master bedroom are in severe disrepair, torn and stained in need of replacement.. The carpet in the main living space was torn and poorly patched. Otherwise we enjoyed the stay.

I checked in very late, the staff was very friendly and accommodating. The room was better than advertised. A lot of amenities in an amazing room. The location was great, with a lot of great restaurants near by. Overall, a great experience.

Very nice & relaxing I will definitely be staying here again

We enjoyed our stay very much. No complaints. Our room was clean, comfortable and spacious. The mattress was excellent and the air conditioning worked very well. The free breakfast was also quite good and filling. They had mini-quiches that were surprisingly tasty. Sausage, eggs, waffles and lots of breads, cereals, yogurts and juices. Check in and check out was easy and the staff was friendly. Brandon went above the call of duty in helping us bring in our large load of luggage. I would gladly stay here again.

The kitchen was great. The hotel was very clean

Very clean and quiet. Staff was courteous and professional.

Overall good stay. Property could use a face lift. Carpet rips in it, making it trip hazard. Curtains are torn as well. We had no hot water arrival date. Staff was very polite.