Pet-friendly Hotels in Jacksonville

Situated in the heart of the River City, Marriott Jacksonville Downtown connects you with Jacksonvilles most popular cultural and business districts. You are conveniently close to TIAA Bank Field, Times-Union Center for the Performing Arts, VyStar Veterans Memorial Arena, the Prime Osborn Convention Center and other popular attractions. Relax poolside with dramatic views of the Riverfront and skyline. Enjoy fine dining or a chilled cocktail at J Bar and Juliette’s on the hotel's main level. Meet in style in downtown Jacksonville FL from our premier meeting venues. Like our event space, our spacious hotel rooms and suites offer picturesque views of the Riverfront as well as pet-friendly hotel perks. Refocus on what matters at Marriott Jacksonville Downtown an inspiring way to stay in Jacksonville FL.

I have been staying here for almost 2 months now since relocating from Georgia. The staff here is very helpful and make your stay comfortable. The manager Michael is very sweet and understanding. He goes above and beyond to make sure your stay is comfortable. However, at night the surrounding hotels that are in close proximity to here, their guests starts to lurking the parking lot and conversing in the back of the hotel with heavy traffic in and out. I really think they need security here at night. I do see a patrol car come through throughout the day, but they are mostly needed at night. I love this hotel and I would recommend my family to stay here. The restaurants are within walking distance and you have plenty of shopping stores in the vicinity. The Avenues Mall is only 8 minutes away. This hotel is very convenient and clean.

I work in customer service. This is the #1 product we talk about with our clients, I cannot remember the last time I received this level of service, from check in, to helping us with our luggage, to the server bringing us refreshments, to the general manager coming out to meet our dogs. Darius was our valet who helped me get all of the stuff off the top of my car. Zachary, Keymoe and Euryo were amazing as well (please let me know if I spelled your names wrong). We have already booked our next stay.

Always my go to for airport travel. Love it 🦑 If you ever need a hotel near the airport, this is the one. Cheap, clean, and nice cats.

We just checked in with Susan. She was such a pleasure to meet. She was very helpful and informative during check in and answered all questions we had. She made sure to tell us all about the complimentary breakfast and raved about how good it is. I look forward to trying it out first thing in the morning.

Way better than expected. Stayed 1 night with husband and 2 dogs on our way to south Fl. I wish we could have a room like this every time we need a hotel. Plenty of convenient parking. The rooms are clean and spacious. Closet is huge plus there is a lot of drawer & shelf storage for clothes. Bathrooms are well lit and have plenty of storage space which is a big plus in my book. Nice recliner chair too. AC was nice and cold and the windows with screens open if you’d prefer fresh air. Check in was super easy. I didn’t catch his name but the gentleman who checked me in was very friendly. Laundry machines are free - they were out of detergent but convenient nonetheless. My only complaint, and this is with most hotels so it’s not really a knock on this particular hotel, the water pressure in the shower is bad. The next time I need a hotel I will certainly pick a Sonesta Suites.

Hotel location is quite good. Close to the beach. Go to the game and go directly to the boat. It is a round-trip ticket. Breakfast is delicious and not expensive. Asians should like it. In addition to parking, it is a little difficult. Other facilities are not bad.

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

We arrived in Jacksonville earlier then expected for our son's birthday/father day weekend. Front desk needs to atleast fake niceness couldn't even say hello and not be on their speaker phone, asked if it was possible to check in early (12pm) was told it is too early to check in asked to preregistration since we were already there the lady couldn't even answer she just started typing them asked for my id. We were told to come back around 2pm (didn't even offer is to use the pool while we waited for our room). Came back to the hotel around 2 pm front desk was in shift change the next lady I spoke to I told her I had pre-register and was just wondering if my room was done. the lady (different lady from my 12pm pre registration) She said that I was there early they they don't have any pet friendly rooms ready yet (mind you front desk should of communicate with housekeeping so the housekeeper knew to get a room ready) i mentioned that check in was at 3 the lady snapped back that check in was not till 4. I snapped back well that is what I received in my email maybe they gave me the wrong time in my email and she then point to the wall and says it says check in 4pm and walks away. The lady asked if our dog had any issues with being on the third floor cause most of their guest would rather be on second or first floor I said oh no they dog dosent get a choice and I am just trying to get into a room. Got into our room, meh I am a housekeeper my self so I noticed our full mirror had two hand prints on it the little bit of carpet they did have had debris on it and my son found a previous guest perfume bottle under the bed. One of the beds fitted sheet had what I had hope was a stain from the laundry room and not hot sheeted.no complaints on bathroom I asked for a privacy please sign and towels so housekeeping knew they didn't need to go to our room and we were told that because we had an animal in our room we wouldn't of received service (we could of had our animal with us all day instead of in the room and wouldn't off received service if we wanted it). It must depend who's working cause Friday night guest were at the pool till after dusk. sat everyone was kicked from the pool area earlier then dusk. Other then that the pool was at a great temp Sunday the morning front desk lady was the only decent encounter I had Cleanliness 3/5 Staff friendliness 1/5

Carolyn and the whole staff are kick @$$!!! My stay has been over 3 months and the customer service and staff had been top shelf! If you want to feel like royalty this hotel is an absolute must. The staff makes you feel like a permanent residen.