Best Hotels near The Prime F. Osborn III Convention Center, Jacksonville

We enjoyed our stay. Staff was amazing at check in and answering questions. Great room and balcony view, love it. Room cleaned and sanitized well. Breakfast was fresh and hot as well as staff were friendly and helpful.

We had a nice-sized clean room with two comfortable queen beds. The free shuttle service to the airport was a great benefit since one of us had a early flight. All of the service people were very helpful and friendly. They had a good breakfast with hot scrambled eggs, bacon and turkey sausage, along with juice, coffee, tea & hot chocolate. Also there was variety of cold cereals along packets of instant oatmeal and grits.

Thank you so much for the incredible staff at the hotel, they were so kind and accommodating. Definitely enjoyed my stay and I would definitely recommend this hotel if your are near the airport. They also provide a free shuttle service to the airport. Once again the Staff are amazing

Way better than expected. Stayed 1 night with husband and 2 dogs on our way to south Fl. I wish we could have a room like this every time we need a hotel. Plenty of convenient parking. The rooms are clean and spacious. Closet is huge plus there is a lot of drawer & shelf storage for clothes. Bathrooms are well lit and have plenty of storage space which is a big plus in my book. Nice recliner chair too. AC was nice and cold and the windows with screens open if you’d prefer fresh air. Check in was super easy. I didn’t catch his name but the gentleman who checked me in was very friendly. Laundry machines are free - they were out of detergent but convenient nonetheless. My only complaint, and this is with most hotels so it’s not really a knock on this particular hotel, the water pressure in the shower is bad. The next time I need a hotel I will certainly pick a Sonesta Suites.

The hotel will clean the room once a week, towels and so on can be replaced at the front desk. Hotel location is good, walking 2-3 minutes to the supermarket, Chinese restaurant, Burger King and so on. The hotel can wash clothes for free, with a gym and swimming pool, and parking is adequate and free. Also very suitable for family travel.

I’ve been staying here for the past couple weeks and experience has been great no complaints here so far thank you for the great service!!!!

I have been a guest of this hotel in February, March, June and July, 2022. The hotel is modern, clean and welcoming! The check in is always first class! Ivonne is amazing, so efficient, professional and kind! Alli has helped me too! The rooms are very clean, organized and very quiet. I have stayed on the 2nd, 5th and 6th floors. Housekeeping is very efficient. The $1 breakfast is fantastic! Mila and Nina and the cook ladies are wonderful! The food is very good and a good selection too! I have been in touch with Mr. Lowe, the General Manager on several occasions to touch base prior to my many stays. He is the ultimate professional and it shows in his staff and leadership. I am SO very grateful to Mr. Lowe, the amazing Ivonne, Alli, Mila, Nina, Housekeeping and others as well! I will return soon to my home away from home, Holiday Inn, Orange Park, Florida! Thank you! Lisa Hoffman, Diamond Elite Member

This is my 2nd time staying at this hotel will continue to stop here, it's near hwy and food, see family's enjoying the pool, there are people stay for conferences, feel it's a safe place to stay. The staff is available at the desk and there are many cleaning staff.

The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP