Equalia Boutique Hotel

We stayed at this hotel from November 25 to 27, room number 4. We had an extremely unpleasant and unacceptable situation, a woman I know who works at this hotel, the owner of a small cafe "Dida" named Ruth, deceived us, cheated us out of money - this is what we call cheating and stealing! She offered to take us to Jozani Monkey Forest, we agreed that we would go in a small old car and a turnkey excursion, it would cost me and my friend - this is there and back, plus entrance tickets $ 50!. On the way we stopped at a pharmacy because I was sick and the evening before Ruth came to the hotel and gave me a pill, then we corresponded and communicated in a friendly manner. In the morning she came to pick us up at the hotel and the four of us with her sister went to the monkey park, they stopped at a gas station and asked us to pay right away - we gave them a $50 bill that we had prepared in advance, but Ruth said that there was no change and that we should give her more money - 30,000 shillings and that she would change it back and return it to us. she would return it. We walked together on the excursion, everything was fine, upon returning she did not give us our money, we asked if we could return the change, she said: "I will change it and bring it to you in the evening to the hotel!" At this point she began to ignore us and did not answer anymore. In the evening we went to her cafe ourselves, she was not there, we asked to leave our money at the reception since they were all friends there, but nothing either. We wrote that we were leaving in the morning and needed to have time to pick it up, again ignored. We heard screams and left the hotel, there was a cafe on the side where her sister was sitting and swearing loudly, she was very drunk and did not understand anything, we realized that she would not help us and went back to the cafe to look for Ruth, asked the workers at the cafe to help us, take us to her and explained the situation, everyone pretended that they did not understand anything and did not know, in the end a taxi came for us, we asked the hotel staff at the reception for help, asking them to call her and solve the problem because they all communicate there, know each other and saw how she came to us and that we left with her. The administrator called and she started screaming into the phone and saying that we were calling her and her sister names, although this did not happen, we communicated only by correspondence and it was saved! Then the administrator said: that she will not return anything to you, that she decided to charge you for gasoline! They deceived and robbed us! With such a consumer attitude, deception and changing shoes on the go for such money, no one will fly to Zanzibar. I do not plan to tolerate deception and give my money to some impudent woman who allows herself to be rude and of course in my country I will tell about this situation so that people do not fly and do not get into such a situation! Shame!