Caileena
June 21, 2024
This hotel was a terrible experience, and we wish we would have booked a different hotel. There was essentially a party going on in the common main area late into the night past the quiet time (drinking alcohol and loudly watching TV), and they had shoved us in a room right next to the common Main area. There were three of us there for business, and it was a horrible Sunday since we didn't get a good night's sleep. The staff was completely useless in helping, the night receptionist couldn't get them to stop, and he was clearly new there and overwhelmed, but he told me I could get a refund in the morning when I talked to the morning staff.
When I asked for a refund in the morning and I was told no. The receptionist tried to argue that the party was well within quiet time, but I had taken a picture of the quiet time rules. After that failed she was quite rude. She asked "well didn't you get any sleep? So you did get some sleep?" She then asked me what do I want from talking to her. I told her there's a satisfaction guarantee, which was even posted on their countertop, and if you weren't satisfied you get a refund. She did not agree. All I could get was a lousy discount.
What a waste of money. I would've had a better experience in a cheaper hotel, and we had chosen this one hoping spending the extra money would ensure a restful weekend. We usually have a good time with this chain of hotels, so it was so surprising. We're never staying at this location ever again.