Aston Jayapura Hotel and Convention Center Reviews
Aston Jayapura Hotel and Convention Center
Jl. Percetakan Negara No.50 - 58, Gurabesi, Kec. Jayapura Utara, Kota, Jayapura, IndonesiaView Hotel Details
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1 night
Aston Jayapura Hotel and Convention Center Guest Reviews
4.2/5
12 review
Verified reviewsLocation4.3
Amenities4.0
Service4.1
Cleanliness4.3
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All Reviews(12)
Positive reviews(12)
Reviews with photos/video(3)
Guest User
Superior Room
Stayed in Feb 2024
Solo travelers
68 review
Posted on Mar 1, 2024
Overall ok. Many variations of food. And the food tastes delicious. Please keep it up
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Response from Property: Dear Sir/Madam,
Thank you very much for your positive review of your recent stay at our hotel. We're so happy to hear that you had a great experience with us and appreciate you taking the time to share your feedback. Providing exceptional customer service is our top priority, and it's always great to hear that our efforts have had a positive impact on our guests. Thank you again for choosing to stay with us and for sharing your positive experience. We really appreciate your feedback and look forward to welcoming you back for another wonderful stay in the near future.
Warm regards,
Terry Rumkabu
Assistant Front Office Manager
Anonymous User
Deluxe Room
Stayed in Mar 2024
Couples
1 review
Posted on Mar 8, 2024
Hello too: Service and the staff were friendly and helpful! The breakfast buffet was good and varied, but not quite for European needs. Overall the hotel was good, a bit old and worn.
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Response from Property: Dear Sir/Madam,
Thank you for your positive review regarding your recent stay at our hotel. We are pleased that you had a great experience with us and appreciate you taking the time to share your feedback with us. Exceptional customer service is our top priority and it is always nice to hear that our efforts have a positive impact on our guests. As for western food, we serve breakfast and alacart every day.
Thank you again for choosing to stay with us and sharing your positive experience with us. We really appreciate your feedback and hope to welcome you back soon for another pleasant stay.
Regards,
Terry Rumkabu,
Assistant Front Office Manager
Anonymous User
Superior Room
Stayed in Aug 2023
Business travelers
126 review
Outstanding
Posted on Sep 6, 2023
City center location. Overall, it's okay, it has all the facilities. The pool is indoor
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Response from Property: Dear Mr Anonymous,
Thank you for taking the time to provide this review. We are happy to wait for you to return in the near future.
Regards,
Terry Rumkabu
Assistant Front Office Manager
Aini Sari
Studio room
Stayed in Dec 2023
Solo travelers
5 review
Amazing
Posted on Dec 31, 2023
You could say it's CHEATING. Booked a studio room, in the photo there was a window in the room, but when I wanted to check in it turned out there was no window, so I had to pay more to move rooms. If there is no window, please provide a suitable photo.
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Response from Property: Dear Mrs. Aini Sari,
Thank you very much for your review of your recent stay at our hotel. We apologize for the discrepancy in the data displayed by Trip.com as our partner. We will communicate with Trip.com to make improvements. Providing exceptional customer service is our top priority, and it's always great to hear that our efforts have had a positive impact on our guests. Thank you again for choosing to stay with us and for sharing your experience. We really appreciate your feedback and look forward to welcoming you back for another wonderful stay in the near future.
Warm regards,
Terry Rumkabu
Assistant Front Office Manager
Guest User
Superior Room
Stayed in Jul 2023
Booked for others
7 review
Outstanding
Posted on Sep 5, 2023
The rooms are very clean, the food is delicious and the employees are friendly
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,
Thank you for taking the time to provide this review.
We are happy to wait for your return in the near future.
Regards,
Terry Rumkabu
Assistant Front Office Manager
Anonymous User
Superior Room
Stayed in Nov 2022
Couples
3 review
Outstanding
Posted on Nov 3, 2022
the receptionist is friendly... There is a price and there is quality. Must visit here again next time
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,
Thank you very much for your positive review of your recent stay at our hotel. We're so happy to hear that you had a great experience with us and appreciate you taking the time to share your feedback. Providing exceptional customer service is our top priority, and it's always great to hear that our efforts have had a positive impact on our guests. Thank you again for choosing to stay with us and for sharing your positive experience. We really appreciate your feedback and look forward to welcoming you back for another wonderful stay in the near future.
Warm regards,
Terry Rumkabu
Assistant Front Office Manager
Guest User
Superior Room
Stayed in Oct 2022
Solo travelers
1 review
Posted on Oct 18, 2022
Parking is not spacious enough and the food doesn't have much variety.
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Andre kirwel
Studio room
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Nov 16, 2023
As expected
Original TextTranslated by Google
Response from Property: Dear Mr Andre,
Thank you very much for your positive review of your recent stay at our hotel. We're so happy to hear that you had a great experience with us and appreciate you taking the time to share your feedback. Providing exceptional customer service is our top priority, and it's always great to hear that our efforts have had a positive impact on our guests. Thank you again for choosing to stay with us and for sharing your positive experience. We really appreciate your feedback and look forward to welcoming you back for another wonderful stay in the near future.
Warm regards,
Terry Rumkabu
Assistant Front Office Manager
Susilo
Studio Family
Stayed in Jul 2022
Business travelers
58 review
Outstanding
Posted on Jul 31, 2022
Friendly hotel staff, nice and clean place.
Strategic location
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sheila matrix
Superior Room
Stayed in Oct 2022
Couples
9 review
Outstanding
Posted on Dec 29, 2022
Favorite place
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,
Thank you very much for your positive review of your recent stay at our hotel. We're so happy to hear that you had a great experience with us and appreciate you taking the time to share your feedback. Providing exceptional customer service is our top priority, and it's always great to hear that our efforts have had a positive impact on our guests. Thank you again for choosing to stay with us and for sharing your positive experience. We really appreciate your feedback and look forward to welcoming you back for another wonderful stay in the near future.
Warm regards,
Terry Rumkabu
Assistant Front Office Manager
Yulyanti Zhang
Deluxe Room
Stayed in Jun 2024
Family
1 review
Posted on Jun 25, 2024
Pelayannya kurang ramah
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