Merkure Jeddah Al Hamraa Hotel Reviews
Merkure Jeddah Al Hamraa Hotel
Al-Hamra'a, Al-Hamra'a, Jeddah, Makkah Province, 21572, Saudi ArabiaView Hotel Details
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Merkure Jeddah Al Hamraa Hotel Guest Reviews
4.4/5
Very Good
195 review
Verified reviewsLocation4.4
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(195)
Positive reviews(193)
Reviews with photos/video(26)
Awesome stay(23)
Great location(23)
Great service(22)
Convenient location(17)
Clean and tidy(16)
Delicious breakfast(16)
Great value for money(14)
Negative reviews(2)
SAGGAF
Superior Twin Room-Non-Smoking
Stayed in Dec 2024
Business travelers
12 review
Outstanding
Posted on Dec 9, 2024
The location is perfect, the reception is very helpful, and very good breakfast.
Iwan/Ikhwan
Superior King Room Non smoking
Stayed in Oct 2024
Travel with friends
31 review
Posted on Oct 17, 2024
One Cheapest international chain hotel in Jeddah.. small no view room, bit Humid carpet. Water at bathroom but yellow. Old furnished, with firm bed matras.
Breakfast not that bad..but no standby cooker at the egg stay, lazy for service.
They lock the fitness center and the pool. You have to ask them if you want to use it.
6/8
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Ibrahim Eid H
Junior One Bedroom Suite Non smoking
Stayed in Nov 2024
Solo travelers
127 review
Posted on Nov 10, 2024
Shower πΏ just dripping Bcz tap very old , Resturant eggs smell till lobby and no one care about from administration, Honest say I was thinking I am at no star hotel from everything
Guest User
Superior King Room Non smoking
Stayed in Oct 2024
Couples
2 review
Very Good
Posted on Oct 25, 2024
Nice hotel in a nice area. The place needs renovation and they are working on it. Good value for money and very good breakfast.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Guest User
Superior King Room Non smoking
Stayed in Aug 2024
Couples
3 review
Posted on Aug 23, 2024
I was surprised that this hotel belongs to Accor group. This is very below than Accor standard. We booked King size bed room, but it was just a double bed. When Asked at the reception they said, it is their king size.
Breakfast was below the standard.
never recommend to any one.
Response from Property: Dear Distinguished Guest,Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra Salsabil Hotel, we strive to provide an excellent service experience for every guest; therefore your feedback is very important to us. Please be assured that we are taking appropriate steps to address the problem and prevent future occurrences. We appreciate your concerns, and we hope you will give us the opportunity to serve you better in the near future.Sincerely, Mercure Management
Rizki Lucki Satria Putra
Superior King Room Non smoking
Stayed in Aug 2024
Solo travelers
2 review
Very Good
Posted on Sep 2, 2024
During my recent stay, I noticed that none of the receptionists spoke English, which was unexpected given that I was staying at a Mercure hotel.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Ibrahim Eid H
Superior King Room Non smoking
Stayed in Nov 2024
Business travelers
127 review
Posted on Dec 2, 2024
Far and not clean , shower room not good , hotel same 2 star quality
Milin
Executive Two Bedrooms Suite Non smoking
Stayed in Jul 2024
Travel with friends
7 review
Posted on Jul 30, 2024
Not impressed since check-in and booked a suite room but were given a normal room and told us it was okay and would get another room. We reserved a 2-bedroom suite. We refused so we went to protest at the new counter and got a suite room. come At the end of the day of checking out from the hotel, the staff did not help. It's okay if you don't carry your luggage. There probably won't be a next time here.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Marj Lim
Superior King Room Non smoking
Stayed in Jul 2024
Business travelers
29 review
Outstanding
Posted on Aug 2, 2024
Friendly services, improved F&B and best of all, rates maintain the same during peak season.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Guest User
Superior King Room Non smoking
Stayed in Jun 2024
Couples
2 review
Outstanding
Posted on Jun 27, 2024
Great location by Red Sea. Clean and very comfortable with good selection of breakfast items. . Staff are very helpful. Would stay again
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Guest User
Superior King Room Non smoking
Stayed in Mar 2024
Business travelers
2 review
Posted on Mar 10, 2024
I booked and paid in advance. big problem coming as I checked in hotel people who said NO ROOM asked me to stay another hotel ... how come ??????
I also want to complain Trip.com what's protection to guest who is booking is surely confirm ALL are no problem when I arrive to hotel?????
I go for business trip many mant times it's first time to let me disappointed and terrible.
Please refer to above complain to let me know details. otherwise I don't book hotel via Trip.com in the future
Response from Property: Dear Distinguished Guest,Thank you for taking the time to tell us about your experience at Mercure Jeddah Al Hamra Salsabil Hotel, we strive to provide an excellent service experience for every guest; therefore your feedback is very important to us. Please be assured that we are taking appropriate steps to address the problem and prevent future occurrences. We appreciate your concerns, and we hope you will give us the opportunity to serve you better in the near future.Sincerely, Mercure Management
Guest User
Superior King Room Non smoking
Stayed in Apr 2024
Business travelers
15 review
Outstanding
Posted on Apr 7, 2024
Clean, room is big, location is good, walk a while to the beach for watching the spring.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Fekri
Superior Twin Room-Non-Smoking
Stayed in Apr 2024
Travel with friends
146 review
Outstanding
Posted on Apr 17, 2024
It is not the first time to be in this hotel. Recommended goood
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
Guest User
Superior Twin Room Non smoking
Stayed in Jan 2024
Couples
6 review
Outstanding
Posted on Jan 14, 2024
Nice hotel.Good location.Receptionist was very friendly.Room is clean.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra Salsabil Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Hotel Management
S-Ataia
Superior King Room Non smoking
Stayed in Feb 2023
Family
6 review
Outstanding
Posted on Feb 12, 2023
Very nice hotel, 15mins walk to the Cornish, cozy and clean with very good staff, especially Mr. Mohammad Ali who was really kind and helpful.. We'll definitely book this hotel again if we have the chance to visit Jeddah again
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your experience at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve continuously the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Management,