Verified traveler
August 23, 2023
Best building , WORST service
A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of .
In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved .
Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame