Shilla Stay Plus IhoTewoo Ocean Front Reviews
Shilla Stay Plus IhoTewoo Ocean Front
76 Yeondaemaeul-gil, Jeju, South KoreaView Hotel Details
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1 night
Shilla Stay Plus IhoTewoo Ocean Front Guest Reviews
3.8/5
6 review
Verified reviewsLocation3.9
Amenities3.9
Service3.1
Cleanliness4.5
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All Reviews(6)
Positive reviews(5)
Reviews with photos/video(3)
Negative reviews(1)
Anonymous User
Standard Double Room (Garden View)
Stayed in Jun 2024
Couples
7 review
Amazing
Posted on Jun 9, 2024
4 stars for service because on first day we had missing room slippers; second day missing floor mat.
We have to call concierge to have them send it to our room.
Parking was quite tight for this hotel.
Other than that, all good๐ค
6/11
Response from Property: Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. Although there was a complaint about missing things, we are all really happy to hear that you had a memorably good time during your stay with us. We are carefully reviewing your comments, and we promise to make further improvements and serve you better. The kind comments you took your precious time to leave for us will be of great help to those who are planning to use Shilla Stay.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace. Bok Kim, General ManagerPlus Ihotewoo, Shilla Stay
SW
Premier Deluxe Double Room (Ocean View)
Stayed in Jun 2024
Family
5 review
Great
Posted on Jun 22, 2024
New hotel just next to the sea, you can see the sunset inside the hotel sea view room. The room is not quite big but clean and tidy. The swimming pool is nice with pretty night view. The restaurant for breakfast is not quite big , you have to wait during peak time.
Response from Property: Dear Valued Customer First of all, we would like to express our sincere thanks for your warm comments about Shilla Stay. We are all really happy to hear that you had a memorably good time during your stay with us.The kind comments you left about your experience during your stay will be of great help to those who are planning to use Shilla Stay. As always, your compliments and words of encouragement inspire us to serve you better by making Shilla Stay a more attractive hotel you would like to revisit, bearing the values of Hotel Shilla.We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Bok Kim, General ManagerPlus Ihotewoo, Shilla Stay
Wifey Coco
Deluxe Double Room (Ocean View)
Stayed in Jun 2024
Friends
10 review
Posted on Jun 9, 2024
Very clear and new. However this hotel is more like a student accommodation or service apartment. The actual room and view looks cheaper and lower quality than the pictures on their website, very disappointed. Lastly, I felt like the staffs are not well trained.
Response from Property: Dear Valued Customer First of all, we would like to express our sincere thanks for your warm concern towards Shilla Stay. For future excellence in our services, we are consulting with the concerned team about pictures you mentioned. All your suggestions will be treated as valuable information for further improvements in our customer services. We promise to serve you better in the future. We deeply appreciate your valuable comments again and sincerely wish you and your family good health and peace.Bok Kim General ManagerPlus Ihotewoo, Shilla Stay
Guest User
Premier Deluxe Double Room (Ocean View)
Stayed in Jun 2024
Couples
5 review
Outstanding
Posted on Jun 26, 2024
The location is good, close to the airport, and the staff are all friendly.
Above all, the view is crazy haha.
Original TextTranslated by Google
Guest User
Deluxe Ondol Room (Ocean View)
Stayed in Jun 2024
Family
3 review
Posted on Jun 12, 2024
The heated pool is nice and warm, and it's clean since it's a new hotel.
However, perhaps because it has only recently opened, the service feels disorganized. I visited after paying the hotel fee and showed the voucher, but they said the card was only registered for guarantee purposes, so I paid on site. When I looked again, I saw that I had paid in full, including breakfast, so I requested reconfirmation and received a refund...
I was a little embarrassed because I almost had to pay twice, but I thought they just said sorry and thought it wasn't a big deal.
If you drive here, it's not on the main road, but behind the CJ building, so it's hard to see at a glance, but if you enter the alley of the CU convenience store, you can see it right away.
The swimming pool is similar to an infinity pool on the ocean side, but it is right next to a wall on the side of the road, so it was a bit embarrassing and people passing by came to look at it or even touch the water.
The adult pool is large and inside, so it's okay.
The view didn't have the ocean view like in the thumbnail because it showed more of the buildings and the swimming pool.
For the price... I don't think I will visit again.
Original TextTranslated by Google
Response from Property: Hello, customers. Thank you for your continued warm interest and affection for Shilla Stay. First of all, we sincerely apologize for any inconvenience caused during your stay at our hotel due to the staff's service and various inconveniences. The information you mentioned was caused by a lack of employee training and was immediately conveyed to the relevant department. We will provide thorough employee training and management to prevent similar inconveniences from recurring in the future. We will carefully review the customer's comments and make further improvements in the future. We promise to provide you with better service. Thank you once again for your valuable words, and we sincerely hope for the health and peace of your family. Shilla Stay Plus Lee Ho-tewoo General Manager Kim Bo-gyun
Guest User
Standard Family Double Room (Garden View)
Stayed in Jun 2024
Family
1 review
Amazing
Posted on Jun 11, 2024
The sea is right in front, so there's a nice view, it's clean, friendly, and the service is good. I totally recommend it.~
Original TextTranslated by Google
Response from Property: Hello, customers. Thank you for your continued warm interest and affection for Shilla Stay. All of our employees are truly happy to hear that you had good memories of your stay at Shilla Stay. We believe that your detailed experience will be of great help to others who plan to use Shilla Stay. Thanks to your words of encouragement and praise, we at Shilla Stay will continue to embody the values โโof Shilla Hotel and provide you with a hotel that you will always feel excited about and want to visit. Thank you once again for your valuable words, family. We sincerely hope for your health and peace. From Kim Bo-gyun, general manager of Shilla Stay Plus Lee Ho-tewoo.