129, Seosa-ro, Jeju, Jeju Province, 63182, South KoreaView Hotel Details
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Astar Hotel Guest Reviews
4.4/5
Very Good
254 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(254)
Positive reviews(245)
Reviews with photos/video(60)
Close to airport(35)
Quiet & comfortable(22)
Delicious breakfast(18)
Convenient public transportation(16)
Large rooms(15)
Convenient for shopping(13)
Friendly front desk staff(12)
Toiletries were average(8)
Negative reviews(9)
Mister Stephen
Deluxe Twin Room
Stayed in Oct 2024
Solo travelers
34 review
4.7/5
Amazing
Posted on Oct 7, 2024
This was my fourth or fifth stay at Astar in the past four years. The room is always clean with enough space to open a suitcase easily. Comfortable beds with good pillows. Clean bathroom with excellent bidet. Noise is kept out. The lighting is very good. Nice food downstairs. Courteous front desk staff. I will be staying here again when I visit Jeju in the future.
6/10
Response from Property: Hello, I'm Hong Seong-oh, general manager of astar hotel. Thank you for using our astar hotel for the fourth time and leaving a good review of your overall satisfaction with the picture of your room. We will continue to take great care of astar hotel so that our customers can be more satisfied in all aspects. Thank you.
yaplinger
Deluxe Twin Room
Stayed in May 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 8, 2024
Staff are patient and helpful with my enquiries despite the language barrier. Location is also strategic as it is surrounded with bus stop that could bring you to many places of interest if travelling without vehicle. For food, it is also within walking distance from grilled pork to ox soup to bakery. The area is also quiet and peaceful with minimum human and vehicle traffic after 2100hrs. My favourite eating place is the bakery shop 'tours les jours' which offers fresh bread and nice coffee followed by the eateries in front of the bus terminal station (required some walking of about 10 to 15mins) which offers local food and price. Overall, I am very satisfied in my stay with Astar.
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving a good review that you were very satisfied with. In the future, we will continue to pay close attention to making Astar Hotel more satisfactory for our customers in every way. Thank you.
Guest User
Deluxe Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 28, 2024
easy to get to by bus
great view of halla mountain
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving good reviews. Our Asta Hotel is located near Jeju Bus Terminal, which is the most accessible place for climbing Hallasan Mountain by public transportation and sightseeing in Jeju. In the future, we will pay close attention to making the Astar Hotel more satisfactory for our customers in all aspects. Thank you.
Anonymous User
Run Of House
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 21, 2023
room was really clean and pretty spacious (booked the one with 1 single bed and 1 double bed), staff are very friendly, location was near airport (~15min drive)! rented a car and parking at the hotel was free. very value for money with the level of cleanliness and service provided. there’s also a convenience store at level 1 which was very convenient. only thing to take note is that you have to pay to use the sauna and gym.
Response from Property: Hello. I'm Hong Sung-oh, general manager of Asta Hotel.Thank you for using our Asta Hotel and leaving a good review. Our hotel is located 10 minutes away by car from the airport, so I can tell you that it is a convenient hotel for customers who use the airport. In the future, we will continue to take great care to become an Asta Hotel where customers can be more satisfied in all aspects. Thank you.
Guest User
Premier Twin Room
Stayed in May 2024
Family
1 review
3.7/5
Posted on May 12, 2024
Great location for anyone who wants to travel around Jeju by bus. There’re also quite a lot options for eating/cafes etc.
Staff was nice and hadn’t any need or issue during my stay.
Cleanliness was just okay.
Next time I’ll come to Jeju I might stay here again.
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving a good review saying that you were satisfied overall. I hope you made good memories of Jeju Island with Astar Hotel, and I look forward to seeing you next time you come to Jeju. In the future, I will pay close attention to making Astar Hotel more satisfactory to our customers in every way. Thank you.
BethanAbroad
Run Of House
Stayed in May 2024
Travel with friends
33 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Clean and friendly, great location and walkable to everything, close to a bus stop which took me to other parts of the island. Staff were friendly and shop in the lobby was very handy.
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving a good review that you were very satisfied with. In the future, we will continue to pay close attention to making Astar Hotel more satisfactory for our customers in every way. Thank you.
Guest User
Run Of House
Stayed in Apr 2024
Family
5 review
4.2/5
Very Good
Posted on Apr 28, 2024
Our bed was quite low and mattress was slightly sunken. The reception staff were friendly and professional.
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving good reviews. In the future, we will pay close attention to making Astar Hotel more satisfactory for our customers in all aspects. Thank you.
Pasleeben
Run Of House
Stayed in Apr 2024
Couples
2 review
4.5/5
Great
Posted on Apr 16, 2024
The Hotel is in a good location, it is within many locations for shopping and food. If you are driving, there is an underground parking and level 1 parking behind the hotel.
Room facilities is good, and clean. Friendly staff, staff is able to speak basic English, there is a convenient store (nice to CU) located at the ground level.
Response from Property: Hello, I'm Hong Seong-oh, general manager of Astar Hotel. Thank you for using our Astar Hotel and leaving a good review that you were satisfied with the room and staff service. In the future, we will continue to pay close attention to making Astar Hotel more satisfactory for our customers in all aspects. Thank you.
Anonymous User
Deluxe Twin Room
Stayed in Oct 2023
Family
2 review
4.5/5
Great
Posted on Nov 14, 2023
Stayed here for 3 nights. Overall it was a good experience. Rooms are spacious and well furnished. Beds are nice and comfortable. Shower pressure and temperature is good. Free bottles of water provided every day, everyday cleaning available. The restaurant downstairs offers various delicious meals (for example, bibimbap or abalone). There is also small convenience store on the first floor. Overall clean (compared to other places I stayed in South Korea) but could be better - it seems like no one ever cleans behind the desk (where the teapot is located), there were lots of fallen off paper toppers for cups covered in dust. Telephone a bit greasy and dusty.
Response from Property: Hello. I'm Hong Sung-oh, general manager of Asta Hotel.Thank you for using our Asta Hotel and leaving a good review. We are very sorry for the inconvenience caused by the lack of room maintenance. We will review the points you mentioned and take careful care to become an Asta Hotel that customers can be more satisfied with in all directions in the future. Thank you.
canolaflower
Run Of House
Stayed in Sep 2023
Travel with friends
5 review
4.7/5
Amazing
Posted on Sep 17, 2023
This hotel has a convenience store which is open until 11 pm, so I could charge my prepaid card for transportation before leaving the hotel and get some food and a bottle of water. The room was neat, clean, and comfortable.
Response from Property: Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Carel
Run Of House
Stayed in Aug 2023
Solo travelers
21 review
4.2/5
Very Good
Posted on Aug 7, 2023
Overall a good stay, the room is so big which is good for me to do my packing before leaving jeju. Only have a small window in the room with no view but it is fine. Plenty of counter space to put stuff. Location a bus stop away from bus terminal and walk to nearest bus stop about 5 mins away. I had dinner at the hotel restaurant late at night and the abalone porridge is so yummy, even the side dish kimchi taste so good! Tried a local beef soup restaurant next to hotel another night and it taste good too. No chance to try the bbq and the cafe along the same street. There is a big daiso 2 bus stops away and airport is 15 mins bus ride. Bed is big very comfy and there is a bathtub. They provide cotton buds, facial cotton and even hair bands! First time I see hair bands, thumbs up.
Response from Property: Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Guest User
Run Of House
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2024
We have just completed a fantastic two night stay at Astar Hotel. We originally intended to stay for one night but extended it. We travel to Jeju frequently and found this hotel is one of the best in terms of reasonable pricing, location, cleanliness, and service. It’s close to the airport, the traditional market, and some famous restaurants in Jeju City. The housekeeping staff are very courteous and fastidious. Facilities are clean and modern, with a sauna and parking garage available within the hotel.
Response from Property: Hello. I'm Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving good reviews.Our Astar Hotel is located about a 10-minute drive from the airport, so I can tell you that it is a suitable hotel for convenient use of the airport. In the future, we will do our best to become an Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Angie
Deluxe Double Room
Stayed in Jan 2024
Couples
7 review
4.2/5
Very Good
Posted on Jan 7, 2024
Chosen this due to proximity to dongmun Market. A 20mins leisurely walk...hotel is clean and neat and feels new.
Response from Property: Hello. I'm Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. Our Astar Hotel is located in the center of Jeju, so I can tell you that it is a convenient hotel for traveling to many places. In the future, we will continue to take great care to become an Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Elaine
Run Of House
Stayed in Aug 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Aug 26, 2023
Strong wifi and comfortable beds. Would stay again in the future.
Response from Property: Hello. I am Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and leaving a good review. I look forward to seeing you next time you come to Jeju. In the future, we will take great care to become Astar Hotel where customers can be more satisfied in all aspects. Thank you.
Guest User
Deluxe Double Room
Stayed in Dec 2023
Solo travelers
1 review
3.2/5
Posted on Jan 4, 2024
The stuff in the hotel especially the shower hose were very old, there was almost a pile of dust at the edge of the cupboard that they never cleaned throughout my stay. Toilet light turned off by its own after sometime. Hotel staff was very impatient to do housekeeping, called and knocked on my door even when do not disturb was on. The staff even tapped her card to open the door and because the chain lock was on, she left it half open like that and left?!
Response from Property: Hello. I'm Hong Seong-oh, general manager of Astar Hotel.Thank you for using our Astar Hotel and for leaving a review. We are very sorry for the inconvenience caused in using the hotel. We will allow you to re-inspection of the facilities and maintenance of the room, and we will also take care to ensure that this does not happen again by reviewing the service training of the staff. In the future, we will take care to become an Astar Hotel where you can be more satisfied in all directions. Thank you.