Aewol the Sunset Resort

I sent my parents on a trip, and they said the resort was so pretty. They bragged about staying in a place like this, and I felt bad about sending them. There was a massage chair in the room my parents stayed in, and these days, everyone knows that it's a massage machine, not a single-person sofa, but when I called to say that I couldn't see the massage remote control, they said that the massage chair didn't work and that we never said that there was a massage chair anywhere. There was a sticker telling me to put 2,000 won in the room to use it, and the massage chair was plugged in, but when I told them that it didn't make sense, they reluctantly apologized, but I guess they don't manage their employees here. Even in November, the daytime temperature was over 20 degrees, so I guess they said that the air conditioner remote control didn't work because they were turning on the heating. Do you know? My parents came out to check out the next day, and the woman in the next room said she was cold all night and got mad. They should at least have the heating properly. I felt like they didn't know that their guests were precious. 220,000 won per night is not cheap, so I don't want to recommend it to anyone around me. These days, there are no accommodations that treat you like this, and I feel so bad because this accommodation ruined my parents' pleasant trip to Jeju. And even though it's a resort, I guess all the staff leave work at night? Are there resorts like this? In many ways, it feels like an accommodation that doesn't know how precious its guests are.