Guest User
June 21, 2024
We booked two double bed rooms. In order to take care of the elderly, we noted on the order that we wanted rooms on the same floor and close to each other. The hotel also replied that they agreed to arrange it. As a result, when we arrived at the hotel, we were given a room on the 2nd floor and a room on the 7th floor. Then they told me that there was only one double bed room on each floor, so we couldn't arrange it on the same floor. This made me very angry. If it couldn't be arranged, why did they reply to agree to arrange it? Otherwise, I could change the room type or change a hotel. After communication, one of the rooms was changed to a twin bed room, and then we were all arranged on the 7th floor, but the two rooms were still quite far apart. When we checked in, we found that the double bed room was actually not suitable for the elderly, because the threshold of the bathroom was very high, and the elderly had to pay special attention to entering and exiting the bathroom. Moreover, the room was very small, which was very different from the photos on Ctrip. There was no chair, only a small footstool, and the mirror light in the bathroom was broken, which made the bathroom very dim, and there was no countertop to put a toothbrush cup properly. Breakfast is from 6:30 to 8:30, which means that for people who have just arrived in Jeju Island, they have to eat breakfast before 7:30 in the morning (China time). The breakfast is also simple and there are quite a lot of people. The only thing that makes people satisfied with the hotel is the airport pick-up service. I added the Chinese customer service WeChat in advance and created a group on the day of departure. The airport pick-up process was very smooth, and the driver helped with the luggage. The service was very good.
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