Jekyll Ocean Club Resort

Jekyll Island, GA is a beautiful place. The Ocean Club is a top notch resort situated right on the beach. Private, secluded, and quiet. Exactly what we were looking for. Easy walk or bike ride to the Jekyll Island Club Resort to check out the historic mansions, boat tours, shops and other restaurants. Best part about the Ocean Club was the staff. Everyone we met was awesome, kind and helpful. Arya, Jordan, Emily and all the others at the front desk and restaurant made our trip perfect. We will be back!

Clean room, great view, very friendly staff. Very close to shops and several restaurants. Would certainly stay here again.

We stayed at the Jekyll Ocean Club on Jekyll Island from Thursday Nov. 27 - Saturday, November 29, 2025. There were some very good things about our stay and many that made us decide this is not a place we would visit again. We were visiting Jekyll Island for two reasons and chose the hotel based on those reasons. First, it was Thanksgiving and we made Thanksgiving dinner reservations at the Jekyll Island Club. Second, it was our anniversary celebration. My wife found the reservation process cumbersome and the people she spoke with, mostly uninformed. The person she spoke with to make the reservation knew very little about Thanksgiving dinner offerings or the process at either of the resort's restaurants. She was told more than once by someone that they would check and call back, however they never did. After calling back several times my wife was finally able to get the information she was asking about. She also asked about gym/workout facilities in our hotel and was told there was none (in fact there is one on the second floor). She was told that we could use the gym at the Westin next door or take the shuttle to the Jekyll Island Club. The lack of information or knowledge of hotel amenities is lazy. When my wife called to make the reservation, she informed the person she spoke with that it was our anniversary and we would like a top floor room. When we checked into the Ocean Club on the 27th we had an excellent experience. The bell hop was quick to assist us in getting luggage from our car and to our room and could not have been more attentive or helpful. The front desk clerk was also very courteous and welcoming. After that, things were less than stellar. The desk clerk apparently was not aware that it was our anniversary, despite my wife asking it to be noted in our reservation. Instead of a top floor room as she requested, we were given a room on the second floor which turned out to be under a family with children that jumped on the floors and ran around early in the morning and late at night. While the room was very spacious and comfortable, it was somewhat outdated. The stopper in the sink was rusty, the toilet valve had a leak and the toilet ran almost continuously. There were scones and snacks provided but no plates, utensils or napkins to eat with. The next day, when we asked at the front desk for napkins, we were told they didn’t have any - they were at the restaurant (basically, not my department). We asked at the restaurant for napkins and were given some - but with a little attitude. One complaint in particular was with the front desk clerk. She was friendly whenever we encountered her, however, most questions were generally met with an I don’t know or that it was someone else’s area of responsibility. In conversation she complained that she didn’t get a lunch break and later we overheard her complaining to other employees about job related issues. When I asked her on Saturday morning the name of the person playing