Residence Inn Jekyll Island

Five out of 5 Amazing Pl. great amenities breakfast was amazing. View is stupendous. They have through everything. Kids absolutely loved it. Use the outdoor grills to cook and eat indoors in the suite. Night swimming was a family favorite.

The staff was all friendly except one. Nicolette at the Shores restaurant was exceptionally friendly and accommodating! She deserves a raise! The breakfast buffet was AMAZING!! Beds are comfy but the pillows are lumpy🫤 It would be nice to have a place to put recycles- I picked up many plastic bottles on the beach. Will definitely come back to stay here!

We had the BEST stay! We were with a group conference and the staff could not have been more amazing. Ari was so helpful and came to our rescue multiple times. They answered all our questions and our room was very nice and clean and the cleaning staff was very respectful of our items while we were out of the room. The bikes were super convenient for getting around to dinner and it was so nice to not have to worry about beach towels. The bistro in the lobby serving Starbucks was a very nice perk as well. They have a $30 resort fee but you can spend it at the bar/ bistro/ restaurant. We will definitely be back!

We've been here going on 4 days now and they have a lot of things they offer like bikes, games, pool, toys for the beach etc. However, the services is slow, they refuse to bring you new sets of towels, we've asked two different times since being here for fresh towels and we've had to physically go downstairs for them because they "don't have anyone available to bring them up". But when we go down there, there's several employees just sitting or walking around. The room smelled musty when we arrived and their solution was a candle. Water pressure isn't the best. Hotel is a little dirty, in the main hallway leading to the elevator and in the elevator there's spillage and what looks like blood on the floors and on the walls in the elevator. It looks like blood some of it too and we were shocked it hadn't been cleaned. Plenty of entrances and exits in case of a fire. Parking isn't bad get's really full at night but the entrances on all sides of the building help. Overall, we're satisfied with our stay. However, they could use some serious improvements for the cost/location. We've been to cheap hotels that came with better food, customer service, and things with the room. The rooms are equipped I will say that, and spacious. Dishes, Stove, Fridge, Dishwasher etc.

It's a decent hotel, but there's a bunch of minor things that make it not great. Paid for a king bed, but received a queen. Paid for a ocean view, but got a pool view. The shower has a large metal drain that echoes through adjacent rooms. Also, the breakfast is not great. Additionally, there's extra daily fees.

Check your room type..... We booked an ocean view, I called to confirm it was ocean view. When we arrived and got to our room it WAS NOT. The balcony upgraded room I asked for (rm 211) looked at the roof, when you sat in the chairs provided you couldn't see the ocean either. You had to stand on the chair and lean over railing at an angle to see the water. I immediately went back downstairs and asked for another room. We spent 4 nights here, the first night in the awful room. They moved us the next day, to room 411, but not until after we spent our afternoon waiting for the room to get ready instead of sight seeing. The staff was helpful, female bartender and chair and umbrella guy at beach were very knowledgeable. It was a really stressful way to start vacation.