Courtyard Jekyll Island

My mother and I stayed at this location between November 15-22 2025. During our stay we realized that the services available were less than ideal. Photos have been attached for others to form their own opinions For a start, housekeeping was supposedly done on a refresher basis every two days, which, according to them, meant tidy up and empty the trash. This was problematic because housekeeping never seemed to stop by our room during this alleged “refresher visit”. We could ask for a full service but when I did that, was told that it was only done once per week and only on Fridays and a request outside of that required a 24hr advance notice?? Call Dr Kissinger! We need approval for fresh linens and an empty trash can!! Changing sheets and vacuuming requires 24hr notice?? This was not posted anywhere. We were heartened to find that our request was actually granted upon returning to our room later on an afternoon but I was made to feel as if I was asking for the impossible to happen. We shouldn’t be made to feel as if we need to beg for this. Housekeeping should happen every day for guest comfort. We had to regularly ask for fresh towels and trash to be emptied. In fact, one night I decided I’d just set out the full trash in the hall for them to pick up at their leisure because asking for service felt as if it was an imposition. It took 12 hours for it to be picked up. Dining was another matter. The Starbucks was only open for 3hrs in the mornings with the barest selection of breakfast items: yogurts, one kind of muffin, and 2 types of bagels plus coffee. These items were offered at a premium price, meaning two large coffees, a muffin, and a bagel came to a cool 30.00. The regular restaurant was not open for breakfast at all. The coffee maker in the room never worked. Also, i object to the presence of dogs in the restaurant area unless they are service animals and the animals I saw were plainly not service animals. Dogs were everywhere in the hotel. There didn’t seem to be many staff actually working in either the restaurant or the hotel; they seemed to just float around the lobby or the desk area or stand in the background. The staff were nice and a few were actually very accommodating but generally the people I witnessed were not terribly proactive anticipating the guests’ needs. My mother uses a walker and when we arrived, one staff member stood and watched us struggle with luggage instead of coming over to lend a hand. What was the desk’s response? That they provided the luggage carts for our convenience. THAT WAS THEIR IDEA OF HELPING. Another bone of contention is the handicap accessible room my mother requested. We had no less than 9 safety bars in the bathroom but zero slip resistance in the tub which meant every time we got in or out felt as if we were taking our lives in our own hands. There was nowhere to hang the towels other than on a hook on the door which did not lend itself to drying in less than 24 hrs.

The property stay was great. The staff were friendly and accommodating. We enjoyed our stay greatly.

I like that it has a full bar and restaurant on the property. Love the huge pool and hot tub. Also like the access to the beach. What I didn't know is that the hotel is two hotels in one and depending on who's side you stay on gets what amenities. Since we stayed on the courtyard side we did not get complementary breakfast. Plus we had put in reservations for a king size bedroom with a balcony. We did not get a king bed and they told us that the ground level porch/patio facing the parking lot was the same thing as a balcony Would stay there again but make sure we get on the residency side of the hotel to get the amenities and make sure the room is exactly what we asked for