Jl. Tidar Gg Valonia No.1, Krajan Barat, Jember, East Java, 68121, IndonesiaView Hotel Details
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Grand Valonia Hotel Cafe & Park Jember Guest Reviews
4.1/5
Very Good
18 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities4.1
Service4.3
Cleanliness4.0
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All reviews(18)
Positive reviews(15)
Reviews with photos/video(8)
Average cleanliness(4)
Negative reviews(3)
Anonymous User
Standard Double (Room Only)
Stayed in Jul 2024
Solo travelers
27 review
2.5/5
Posted on Aug 10, 2024
Upon arrival, I was greeted by the faded charm of the lobby, where the decor seemed to have stood still since the early '90s. The staff, while not overly enthusiastic, provided a swift check-in process, which was appreciated after a long day of travel.
The room itself was a testament to simplicity, equipped with the most basic of amenities. The bed, a relic of simpler times, creaked with every movement, and the linens, though clean, showed signs of wear. The furniture had seen better days, with the veneer peeling at the edges, and the television set was a small, boxy affair that offered a handful of local channels.
Cleanliness, unfortunately, was not the hotel’s strong suit. The floors were in dire need of a thorough scrub, and the bathroom fixtures bore the marks of countless previous guests. It was clear that the cleaning regimen hadn’t evolved much over the years. For travelers seeking luxury, this hotel would not be the right fit. But for those looking for a no-frills place to rest their heads, and perhaps a dose of nostalgia, it could very well be the perfect spot. Just be sure to set your expectations accordingly and embrace the adventure that comes with stepping into a bygone era.For travelers seeking luxury, this hotel would not be the right fit. But for those looking for a no-frills place to rest their heads, and perhaps a dose of nostalgia, it could very well be the perfect spot. Just be sure to set your expectations accordingly and embrace the adventure that comes with stepping into a bygone era.
Response from Property: Dear Loyal Customer,Warm greetings from Grand Valonia Hotel Jember.Thank you for taking the time to share feedback regarding your stay at our hotel. We really appreciate your reviews, because they help us to continuously improve our services and facilities. We are truly sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear we have not achieved that standard during your visit.We apologize for any inconvenience this may cause. Your feedback is valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so we can ensure your visit exceeds your expectations. Once again, we appreciate your review and thank you for your understanding. We are committed to providing the best experience, and we look forward to welcoming you back in the future. Warm regards.Muhammad Noval Muqorrobin.General ManagerGrand Valonia Hotel, Cafe & Park
The location is strategic. Close to the campus area. Want to go anywhere near. The facilities are very complete. Cleanliness no. 1 siii. There is a garden in the pool area, so you can enjoy your time while relaxing. Top for Grand Valonia. Good luck
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Heru
Deluxe Room
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 1, 2023
Great service and got a deluxe room at a promotional price...amazing...next come back again
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Haris Adam Febrianto
Standard Double Room
Stayed in Aug 2023
Solo travelers
1 review
2.2/5
Posted on Aug 23, 2023
How about it, sorry for wrong expectations
I thought the level one, the person taking the photo was wearing the level one hahaha
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Alfin Safitri
Standard Double Room
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Really recommend for holidays
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Azzami
Executive Suite
Stayed in Dec 2023
Family
2 review
2.7/5
Posted on Dec 26, 2023
I stayed with my family type room suite. There are cockroaches in the bathroom and bedroom. Looks less clean.
When we had breakfast at 9 o'clock at the restaurant, a lot of food had already run out and had not been refilled. In the end we chose not to eat, and ordered food online.
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Arif Harimukti H
Standard Double Room
Stayed in May 2022
Family
1 review
3.2/5
Posted on May 19, 2022
Hopefully the service will be further improved regarding cleanliness and food service. The location is quiet and pleasant, it's just that the entrance road is a bit small
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Safina Arifin
Standard Double Room
Stayed in May 2022
Business travelers
1 review
3.5/5
Posted on May 21, 2022
The food is great, you can eat as much as you like at the buffet. But on the 3rd floor the room seems to be old. So the iron is rusty. the mattress is nice and doesn't make a sound
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Jazilah Astiti
Standard Double Room
Stayed in Feb 2022
Family
1 review
5.0/5
Outstanding
Posted on Feb 27, 2022
the food is delicious, both breakfast and what is on the menu, the service is very good, cleanliness and completeness of the facilities are guaranteed. The hotel atmosphere provided is very suitable for a staycation.
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Deny Maulanah
Standard Double Room
Stayed in Jun 2022
Business travelers
3 review
3.5/5
Posted on Jun 3, 2022
I just want to improve the cleanliness of the mattress. And for everyone else, it's safe. Maybe it's not soundproof anymore, because the sound is still very loud coming into the room 😊
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Febiola
Standard Double Room
Stayed in Jan 2024
Solo travelers
40 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Bagus buat healing
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Response from Property: Dear Mrs. Febiola,
Warm greetings from Grand Valonia Hotel Jember
We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future.
Warm regards,
Muhammad Noval Muqorrobin.
General Manager.
Grand Valonia Hotel, Cafe & Park.