90 meters northeast of Tianfu International Health Service Center headquarters, Rong Jin Courtyard, Jianyang, Sichuan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Tianfu International Hotel Complex Guest Reviews
4.4/5
176 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.3
Cleanliness4.5
Filter by:
Sort by:
All reviews(176)
Positive reviews(169)
Reviews with photos/video(32)
Classy environment(44)
Offers pick-up/drop-offs(24)
Close to airport(22)
Awesome amenities(21)
Friendly front desk staff(16)
Delicious breakfast(12)
Would stay again(11)
Large rooms(11)
Negative reviews(7)
Guest User
Deluxe Queen Room
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 18, 2024
We enjoyed the stay very much.
Response from Property: Dear guest,thanks for your feedback. We will try our best to improve service and products. Looking forward to seeing you again.
Piyaqinchaguiguzi
Deluxe Queen Room
Stayed in Aug 2024
Business travelers
2 review
4.8/5
Amazing
Posted on Aug 31, 2024
The hotel environment is good, free airport shuttle, Ding Jingwen's service is very good and enthusiastic!
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Aug 11, 2024
It's my first time staying in this hotel. The hotel is very beautiful and the room is very comfortable. I will choose to stay here next time when I come to Chengdu for a transfer. I took the team bus when I left. Yuky's service was very good and told me the time and place to get on the bus in detail.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 10, 2024
The trip to Chengdu ended very happily and successfully. The last stop was Tianfu International Hotel. First of all, I would like to thank Lai Cuihong, a staff member of the hotel service center, for her enthusiastic service. Secondly, the other staff of the hotel were also polite and friendly. The park is very good and there is everything to eat and play.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your favor and review of the hotel. We are honored to see your recognition of our staff. We hope that our service can bring you more surprises and warmth! Tianfu International Hotel is adjacent to Tianfu International Airport is committed to providing a home away from home experience for every customer traveling afar, so that every customer can experience the warmth of home in Sichuan. We look forward to serving you next time! We look forward to your visit again! Have a happy life!
jerry
Deluxe Garden-view Twin Room
Stayed in May 2024
Family
13 review
2.5/5
Posted on May 2, 2024
Overall, it was seriously below expectations.
Although it was just a one-night stopover, I wanted to choose a better hotel with my children, but it turned out to be a very, very bad stay.
This is a new hotel, very large, with several buildings. In addition to being large, the quality of hardware facilities and service awareness are not a little bit worse.
First of all, the elevator, the room, and the gym are full of the smell of inferior building materials.
The hotel has many buildings, and the front desk is in one of them. There is no sign and no staff to guide.
The gym is very large, but there is not even a bottle of water. There is a water dispenser, but no paper cups. There was no service staff at more than eight o'clock.
This is a hotel that cooperates with airlines. Airlines have higher priority than ordinary guests, and they don't have to queue. At least this is my experience. I walked directly to the front and the staff handled it for them first.
The staff arranged the wrong room type for me. I went to the front desk at 10:30 to negotiate and deal with it. It was not until 11:20 that they called. I said that I didn't need to deal with it because it was too late to go to bed. As a result, 15 minutes later, another manager called and said that I had to listen to their explanation and deal with it.
Very bad experience, I didn't eat breakfast. Because at night I met a group of at least 15 people in the hotel yard who were drunk, half drunk or slightly tipsy, making a lot of noise and their bad character was obvious to the naked eye. If I met the same people at breakfast, it would probably be even more annoying.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Tianfu International Hotel and giving us feedback. We are sorry to see that you had an unpleasant experience during your stay and we sincerely apologize for this. We have shared your feedback with the hotel management and relevant departments as soon as possible. The hotel's training and accommodation arrangements for giving you such an experience are indeed negligence. We will continue to improve the quality of our service and hardware equipment, and I believe that they will improve soon and rectify all the problems you mentioned. We sincerely hope that you can give us another opportunity to serve you. Thank you again for your stay and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is large, the service is very good, and there is a car to pick you up. The hotel is also clean, the facilities are very new, the environment is very good, there are a lot of greenery, and it is very convenient to be close to the airport.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am very happy to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest enjoy a home-like stay experience. We look forward to your visit again! Welcome to experience it again and wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room is very big and the decoration is very new. The hotel is very big but there is a car to pick up the room. The restaurant in the hotel is also good. Thanks to the sister Song Yuxin from the cultural and creative store. I have the Universiade panda doll.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Tianfu International Hotel and thank you for your recognition of the hotel service! Tianfu International Hotel is adjacent to Tianfu International Airport. It is committed to providing every customer who travels far away with a home-like experience, so that every customer can feel the warmth of home in Sichuan. We look forward to serving you next time! We look forward to your visit again! I wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Family
11 review
4.5/5
Great
Posted on Mar 8, 2024
The hotel room is very new. If you bring children, you will be upgraded to a suite. However, the odor from the floor drain in the room was very serious. I was forced to inhale the pungent smell when I went to the toilet. I couldn't understand why the hotel didn't take care of it. The park is very large and easy to get confused, and the hotel's logo is really problematic. You may consider flying or transferring to Tianfu Airport. It is a 15-minute drive from Tianfu Airport. There is a free shuttle bus from the park to the airport. The room I booked had a choice of afternoon tea or panda dolls. I called the front desk and asked if I wanted to choose panda dolls or afternoon tea. I thought it would be fine for a smaller child to play with, so I agreed. I asked what it was like. Even if the dolls are for the 2021 Universiade, I would have chosen afternoon tea if I had told you. Does it make sense to send out-of-season dolls? How about dealing with squeezed inventory?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and for giving us the opportunity to serve you. The support and suggestions in your reviews are very rare and precious treasures for us. We will continue to work hard to continuously improve various services and hope to see you again at Tianfu International Hotel. I wish you a happy mood and a happy family!
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 8, 2024
The room was clean and the sanitary facilities were complete. We were upgraded to a suite for free! The breakfast is very nice, with many varieties! It's also very quiet when sleeping at night, not noisy at all!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of Tianfu International Hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation , we are really touched. We will continue to work hard to continuously improve the hotel's service concept and quality. We look forward to seeing you again!
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Couples
3 review
3.5/5
Posted on Aug 14, 2024
The room cost 600 yuan a night, but you can't check in by yourself when you arrive. The counter is also completely unprofessional. You have to queue for half an hour at 1 o'clock in the morning. I have already paid for Ctrip and the order has been shown, but they asked me to pay a deposit of 600 yuan. I can't even leave my ID card. Are they afraid that I will run away?
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Highly recommended! ! ! The first time I seriously took the initiative to write a review was to give this hotel a crazy call: After booking the hotel, the customer service girl Hu Yuanmao took the initiative to call me and asked if I needed to be picked up from the airport. After learning that we had a lot of luggage when we returned to China, we got in the commercial car. Even though the driver had already gotten off work, he still arranged for the duty manager Zhou Jing to personally pick us up at the airport. After arriving at the hotel, three staff members took our luggage to the room.
The hotel is very stylish, the room is large, clean and refreshing, and very quiet! I slept very comfortably. I lost my diamond ring in the room in a hurry when I checked out. The next day the customer service lady arranged for it to be sent by SF Express without saying a word. It is really one of the few hotels I have encountered with perfect service!
The most important point is that this hotel did not ask for reviews at all. I only found out after asking for the name myself. This will be my only hotel of choice when traveling to Tianfu Airport in the future! ! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your choice and trust in Tianfu International Hotel. It is an honor for our hotel colleagues to be highly recognized by you. Tianfu International Hotel is warm and hospitable, treating guests' relatives and family members, and allowing guests to experience a home away from home service experience has always been the service level we pursue. Thank you very much for your encouragement. We will continue to provide excellent services to our guests in the future and look forward to your visit to Tianfu International Hotel again.
1101713190
Deluxe Queen Room
Stayed in Jul 2024
Travel with friends
7 review
4.2/5
Very Good
Posted on Jul 14, 2024
The hotel campus is too big, the rooms are difficult to find, and the signs are unclear. There are too many group guests and it is confusing. It is recommended that the hotel should be divided. There are several lobbies and the instructions should be clear. Buses, taxis, and online taxis are crowded together, causing congestion.
Environment: Very nice
Service: The switchboard may be understaffed to answer calls.
Hygiene: clean and tidy
Facilities: too big, hindering travel
Original TextTranslated by Google
Maiduoli
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
29 review
2.5/5
Posted on Jul 14, 2024
I just want to say that this is my first and last stay at this hotel. The air conditioning in the corridor of the new hotel is cooler than the room, and I didn't sleep well all night because of the heat. There is no shower gel in the room, and no one answered the room service number after an hour. The service is simply beyond words. In addition, the decoration is very ordinary, the details are not worth seeing, and the hotel is located in a very remote place, with nothing around. It is just worth the price of the 7 Days chain.
Original TextTranslated by Google
Anonymous User
Deluxe Queen Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 16, 2024
It's a big hotel with a nice environment. The rooms are clean and the facilities are good. The hotel service is good. There is a free receiver at the hotel front desk. Thanks to the concierge brother Wang Jie for his enthusiastic service and helping us with our luggage. Thumbs up for you
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 14, 2024
This is a hotel that is beyond my expectation. The hotel is located next to Tianfu Airport, which is very convenient for catching a flight. The environment in the park is very good, and you can have dinner and hang out. I would like to praise Lai Cuihong, a staff member of the guest service center, for her patience. She added me and introduced me to the fun and delicious food around me. Thank you for her patient service.