InterContinental Sancha Lake Reviews
InterContinental Sancha Lake
No.888 Huanhu West Road, Danjing Street, Eastern New Area, Jianyang, Sichuan, ChinaView Hotel Details
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InterContinental Sancha Lake Guest Reviews
4.6/5
Very Good
2164 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(2164)
Positive reviews(2085)
Reviews with photos/video(570)
Close to amusement park(202)
Perfect for kids(196)
Delicious breakfast(182)
Has facilities for children(28)
Family activities available(26)
Negative reviews(77)
Severin Gärtner
Premier Children's Themed Suite (East building)
Stayed in Jan 2023
Family
15 review
Very Good
Posted on Jan 26, 2023
Nice hotel with very good service and friendly staff. A lot of activities for kids possible but need to pay extra. Good indoor pool with really nice area for kids. Overall good stay but surrounding area not that nice due to construction site around the lake right next to the hotel area.
Response from Property: Dear Severin Gärtner，thank you for choosing to stay at Intercontinental Sancha Lake during the Spring Festival. We are glad to see that you have enjoyed a comfortable parent-child experience during this period, especially your high recognition of parent-child activities and children's swimming pool in the hotel, which makes us very encouraged. We are deeply sorry that the surrounding environment of the hotel has brought you bad experience. The hotel is being upgraded and transformed. We hope that it will bring you valuable holiday experience in the future. We also sincerely look forward to your coming again and witness our growth. Sincerely, Allen Li Hotel Manager.
Anonymous User
Deluxe Garden-View Double Bed Room (East Building)
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 25, 2024
Good hotel and happy time
Response from Property: Dear guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Hotel Manager Allen Li
Boshidundemao
Deluxe Room (2 beds) (East building)
Stayed in Jul 2023
Travel with friends
7 review
Outstanding
Posted on Jul 11, 2023
Nice experience
Response from Property: Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. Thank you again for staying with us and for your review. Please let us know next time you will be visiting, we would be love to welcome you back for another great stay. Warm regards, Allen Li Hotel Manager
Siriphan
Deluxe Room (Double bed) (East building)
Stayed in Aug 2021
Family
15 review
Very Good
Posted on Jan 1, 2022
We had a good time in Intercontinental Sancha lake. We went there to celebrate my birthday and hotel provide birthday cake to the room. The swimming pool was hit on point. There are different kinds of pools, proper changing room and good controlled temperature. The breakfast corners were slightly to Chinese style. However, we still enjoyed.
Response from Property: Dear guest for your 1-night stay in InterContinental Sancha Lake we happy you have enjoyed a nice day with family. We keep brand standard and offer local culture to make you feeling the true hospitality of IHG ,welcome back and nice to see you again! Hotel Manager Allen Li
Guest User
Deluxe Garden-View Double Bed Room (East Building)
Stayed in Mar 2023
Business travelers
11 review
Outstanding
Posted on Mar 8, 2023
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Wangpangpangayi
Deluxe Garden-View Double Bed Room (East Building)
Stayed in Sep 2024
Family
5 review
Outstanding
Posted on Sep 8, 2024
It is especially suitable for children, playing in the water, watching small animals, playing with sand, and there are various activities, but our family is too young to participate. It’s just that the Chinese food is really too bad, and the hotel may have been open for too long, and there is still a musty smell in some places.
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stephanielele
Deluxe Room (Double bed) (East building)
Stayed in Aug 2024
Family
2 review
Amazing
Posted on Aug 29, 2024
We booked a double bed room, and two adults and two children slept together without being crowded. The room was very clean and tidy, and we could sit on the balcony and enjoy the breeze at night. We gave us tickets to the water park, and the baby didn't want to leave because he had so much fun. We also gave us tickets to the amusement park, where we could play with sand on the first floor, trampoline and ocean balls on the second floor, and claw machines and small game machines in the lobby. It was so convenient to play in the hotel on such a hot day, and the day passed quickly. The breakfast was very rich! The waiters at Yueliangzhou were very nice!
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Anonymous User
Deluxe Room (2 beds) (East building)
Stayed in Aug 2024
Family
9 review
Outstanding
Posted on Aug 25, 2024
A good place for family trips around Chengdu. The hotel is quite large, the environment is good, the rooms are spacious, and the water park is big enough for children to play. Thank you for the enthusiastic service of housekeeper Xiao Ming.
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Response from Property: Dear guests: Thank you very much for choosing to stay at InterContinental Sancha Lake Paradise and giving it a five-star rating on Ctrip.com! We are very happy to learn that you have had a wonderful holiday experience and recognized the hotel's services. We are honored to receive your affirmation of the hotel. The hotel is located in the beautiful Sancha Lake Scenic Area in the Eastern New District of Chengdu. It has 422 comfortable and spacious guest rooms, a large indoor water park and children's play facilities. It is our unremitting pursuit to create a one-stop leisure and holiday experience of eating, drinking and having fun for guests. We believe that the hotel's rich park recreational facilities will also add luster to your vacation trip, such as the Fulochi Family Club, Tianye Happy Farm, Future Light Speed Children's Kart, Future Light Speed ATV Off-road Vehicle, Fantasy Adventure Island, Super Player Arcade, Live CS, etc. Parents can free their hands and take their children for a walk easily in the hotel. We sincerely look forward to your and your family's stay again. Sincerely respect, Public Relations Department of InterContinental Sancha Lake Paradise
Anonymous User
Deluxe Room (Double bed) (East building)
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 24, 2024
The hotel was very lively at the end of summer vacation. It is not far from Chengdu. The weather is very hot, which is suitable for playing in the water. There are many activities for children to play, but there are too many people. I hope there won’t be so many people next time I come. It’s a pity that I didn’t go to play in the water this time. Xiao Ming, the butler, is very considerate. If there are any needs, they will be negotiated and resolved. The service quality of InterContinental is still good.
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Guest User
Deluxe Room (2 beds) (East building)
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 28, 2024
The hotel is very big and has a good environment. We stayed in the East Building and the front desk was in the West Building. There was a shuttle bus to and from the hotel. The room was very big and clean. The hotel also provided free entertainment. It is suitable for family vacations. It is far from the city.
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Guest User
Super Wings Sports Theme Twin Room (East Building)
Stayed in Aug 2024
Family
3 review
Amazing
Posted on Aug 20, 2024
Very good, the overall environment and service are good, the food selection is a bit limited in the evening, I always feel it is better to go out to eat, some of the children's toys in the room were damaged and not replaced, the bed felt a little small, the parent-child activities were booked but no one cared, and I didn't see anyone at the activity location, the experience was quite bad
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Response from Property: Dear M45178****, thank you for choosing InterContinental Sancha Lake Changdao Paradise. We are deeply sorry for the inconvenience caused to you. We will adjust your suggestions in a timely manner. We will continue to improve the quality of service and facilities and equipment, hoping to provide a warm living environment for every guest. We look forward to your next stay and wish you good things every day! Looking forward to your next stay, sincere respect, Public Relations Department of InterContinental Sancha Lake Sunac Paradise
Guest User
Deluxe Room (2 beds) (East building)
Stayed in Aug 2024
Family
6 review
Posted on Aug 18, 2024
I have been to Heilongtan Sunac twice, and I want to try Sancha Lake. The layout is very similar, but the service and management are objectively worse in Sancha Lake. It was very convenient for us to check in, but we encountered two people arguing at the front desk. It was said that they didn't find the booking information. The hygiene of the room was worrying. The coffee table felt that it was not wiped, and there was blood on the sink. The accommodation is divided into the East Building and the West Building. The dining and water park are in the West Building. If you live in the East Building, you need to walk or take the shuttle bus. There are many shuttle buses during the day. At 9 o'clock in the evening, I came out of the West Building for dinner and waited for 20 minutes for the shuttle bus to come... There are so many mosquitoes outside, pay attention to mosquito prevention... The deposit for Heilongtan is 500, which is refunded immediately after check-out. The deposit for Sancha Lake is 1000, which is said to be refunded within 24 hours after check-out... I originally wanted to book a 88 wonton for luxury, but it said it would take 1 hour to deliver, so I regret to cancel it
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Response from Property: Dear M342250****: Thank you very much for choosing to stay at InterContinental Sancha Lake Sunac Paradise and sharing your stay experience on Ctrip.com. We are also very sorry to see that this stay did not bring you a perfect stay experience. We also attach great importance to your feedback. Creating a high-quality stay experience for guests is our unremitting pursuit. Regarding the room problem you mentioned, we will strictly implement the cleaning code of InterContinental Hotels Group, strengthen the cleaning and hygiene of the guest rooms, and strive to bring you and other guests a comfortable and cozy stay environment, upgrade with peace of mind, and protect your "Continental". At the same time, we strictly abide by the hygiene standards of relevant competent departments for swimming venues in the water park. The hotel water park swimming pool is 24-hour circulating water, and the water quality is tested once every 2 hours every day. The system will also automatically add ***** to the water quality for disinfection. In the summer vacation, the hotel brings a variety of fun parent-child activities, such as outdoor children's karts, children's fun naughty castles, weekend water park bubble shows, weekend little chef classes, etc., hoping to bring you good memories of your parent-child travel. We sincerely look forward to your stay again and having a good stay experience! Sincerely, Li Delun Hotel Manager
Guest User
Deluxe Garden-View Twin Room (East Building)
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 18, 2024
I came to Sancha Lake InterContinental again. The service was warm and thoughtful as always. The rooms were clean and tidy, the beds were soft and comfortable, and the details were in place. There were many new highlights in the facilities, such as surfing, slides, outdoor swimming pools, cute pet parks and zebras. This time, the housekeeper Xiaoqing was arranged for me to stay. From check-in to check-out, she was very warm and friendly and made comprehensive arrangements, making me feel at home. The noodles for breakfast left me with an endless aftertaste, and the taste was great [strong]
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Response from Property: Dear M1393****: Thank you very much for choosing to stay at InterContinental Sancha Lake Paradise and for giving us a good review on Ctrip.com. We are very happy to learn that you had a wonderful stay during your holiday and recognized the hotel's service. The hotel has always been pursuing true hospitality, using special concierges to help guests explore the intercontinental life and travel the world. We are particularly concerned about everything about your stay in the hotel. We will continue to uphold the InterContinental Group's commitment to provide guests with professional and meticulous services with true hospitality and create an outstanding hotel that guests love. We look forward to seeing you and your family again. Sincerely respect, Public Relations Department of InterContinental Sancha Lake Paradise
yulianziyun
Deluxe Room (Double bed) (East building)
Stayed in Aug 2024
Family
10 review
Outstanding
Posted on Aug 17, 2024
The Sancha Lake InterContinental Hotel where we stayed this time has a beautiful environment, considerate service, spacious and bright rooms, and strong functionality. In particular, the guest manager Yan Yuzhi called one day in advance to communicate the check-in situation and coordinate the room arrangements, which was very considerate.
The hotel has a rich variety of projects that can meet the interests of both adults and children. I have recommended it to my friends.
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Response from Property: Dear Yulianziyun: Thank you very much for choosing to stay at InterContinental Sancha Lake Sunac Paradise and sharing your stay experience with us! We are very happy to see your high recognition of the hotel, and thank you for your noble suggestions. We will optimize the ticket checking process to provide guests with more convenient and efficient services. The hotel is located in the beautiful Sancha Lake Scenic Area in the Eastern New District of Chengdu. It is our unremitting pursuit to create a one-stop leisure and vacation experience for guests to eat, drink and have fun. We will always adhere to the true hospitality of InterContinental Hotels Group to receive every guest and bring guests a comfortable and pleasant experience. In the hot summer, seize the tail of the summer vacation to "surf" the summer. The hotel is adjacent to the Danjing Valley Rafting in the Eastern New District of Chengdu. You can enjoy the joy of playing in the water, feel the excitement of rafting and speeding, and feel the coolness of summer in the jumping water. We sincerely look forward to your stay again with your family. Sincerely respect, Public Relations Department of InterContinental Sancha Lake Sunac Paradise
Guest User
Deluxe Garden-view Double Room
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 11, 2024
The best thing is the thoughtful service of the housekeeper CiCi. Knowing that it was the child's birthday, she specially prepared a birthday cake and a handwritten greeting card. It was full of heart 👍. The room was very big and comfortable. The children's favorite pet park and water park were very happy. Looking forward to meeting you next time.
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Response from Property: Dear M351287****: Thank you for your trust and love for our hotel. Your recognition is the greatest encouragement for our continuous progress. Bringing you unforgettable memories is what we are proud of. Your praise and suggestions will further inspire all colleagues in the hotel to continue to provide our guests with attentive and caring services. We will continue to provide guests with meticulous and high-quality services and look forward to you and your family returning to your home in Chengdu again. Sincerely, Public Relations Department of InterContinental Sancha Lake Sunac Paradise