To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2281)
Positive reviews(2242)
Reviews with photos/video(522)
Friendly front desk staff(308)
Delicious breakfast(242)
Near shopping area(119)
Convenient for shopping(109)
Loved the view(68)
Great swimming pool(66)
Delicious buffet(29)
Negative reviews(39)
TheItaliantraveller
Deluxe Double Room
Stayed in Oct 2024
Couples
33 review
5.0/5
Outstanding
Posted on Dec 1, 2024
good overall, the staff is efficient and speak english, breakfast is great.
Anonymous User
Panoramic Double Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
It was an awesome stay! The room was clean and very fancy with a beautiful view of Central Park. Gavin, the front desk manager, was super helpful and even offered a room upgrade to a corner room. He’s fantastic. Breakfast was very good and the overall environment was pleasant. I would highly recommend this Marriott for anyone visiting Jiaxing.
6/10
Response from Property: Dear guests, thank you for staying in Jiaxing Marriott Hotel and giving us five-star praise for your trip to Jiaxing. I am very glad that you have a pleasant stay experience. We always believe that a good reputation must be recommended from the most sincere customer satisfaction, and we are also honored to provide you with the best quality service. We are waiting for you in "Jia", looking forward to your stay again, we continue to serve you wholeheartedly!
Malachite
Deluxe Double Room
Stayed in Oct 2023
Couples
31 review
4.0/5
Very Good
Posted on Nov 12, 2023
Overall a good experience. I have to point out though that the pool is lukewarm and not fully heated. I would also like to point out that the concierge chose to speak in mandarin to my friend and didn’t include me in the conversation even though the booking I made was on my name and he was able to speak English. I had to guess what was happening the entire time.
Response from Property: Dear Marriott guest, thank you for choosing Jiaxing Marriott Hotel among many hotels and sharing your stay experience with us. We are sorry that this service did not meet your expectations. We will investigate this incident in depth, understand it thoroughly, take proactive measures to improve it, and follow up on the problem. Strengthen employee training and management. We are waiting for you at "Jia" and look forward to your next stay to see our improvements.
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The hotel’s environment is very pleasant, nice view out to lakes and service is excellent, I’m particularly thankful to Gavin who has been very helpful with my needs during my stay there. I’ve also had a meal at the Chinese restaurant and the food is delicious.
Response from Property: 尊敬的萬豪客人,感謝您選擇入住嘉興萬豪酒店,很高興本次入住給您帶來了愉快的體驗,也很感謝您對酒店房間環境衞生以及服務的肯定。同時也特別榮幸我們酒店的Gavin、熱情周到的服務給您留下了深刻的印象,我們將繼續秉持“全心相待 精彩每一程”的品牌理念將高品質的服務及舒心的環境帶給每一位貴賓。我們在“嘉”等您,期待與您再次相遇並給您創造另一個難忘的回憶。
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 19, 2024
Gavin Hsu the front desk manager gives good service and can communicate in English.
Overall good service.
However staff should give correct information to guests- eg can pre-book Didi car in advance via “schedule” button instead of telling guests not book in advance.
Response from Property: Dear guest, we are very glad that you and your family chose to stay at Jiaxing Marriott Hotel and gave us a five-star review. We are very happy to see your affirmation of our service. Thank you for your valuable feedback. Your feedback is very important to us. We will inform relevant departments based on your feedback and continue to improve. We are waiting for you at "Jia". We are always committed to providing guests with high-quality services and look forward to your next stay to feel our progress.
Colin bird
Deluxe Double Room
Stayed in May 2024
Business travelers
55 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Quite good and new hotel, clean. Very convenient location with mall nearby.
Response from Property: Dear Marriott guest, Thank you very much for your stay at Jiaxing Marriott Hotel and your review. I am glad that your stay has brought you a pleasant experience, and thank you for your affirmation of all aspects of the hotel. Your satisfaction is important to us. It is our greatest honor to receive your recognition, and it also gives us great motivation to continue to improve, innovate, and strive for excellence in our future services, so as to provide better services and a comfortable environment to every guest. We are waiting for you in "Jia", and we look forward to your coming again to experience the Jiaxing experience with pure local characteristics.
Anonymous User
Deluxe Room (2 beds)
Stayed in Mar 2024
Business travelers
91 review
5.0/5
Outstanding
Posted on May 1, 2024
Very good hotel. Quiet but nice location. Will come back again in future.
Response from Property: 尊敬的萬豪客人,您好,感謝您選擇入住嘉興萬豪酒店並與我們分享您的住宿體驗,很高興您能享受到絕佳的入住體驗。您的滿意對我們來説至關重要。我們十分注重服務質量及顧客體驗,始終秉承以人為本的理念為每一位住店客人提供熱情周到的服務。我們在“嘉”等您,期待與您再次相遇並給您創造另一個難忘的回憶。
donhuangcn
Deluxe Double Room
Stayed in Nov 2023
Family
28 review
5.0/5
Outstanding
Posted on Jan 1, 2024
@ April, thanks for your kind service for my family to have a wonderful travel! Happy new year!
Response from Property: Dear Marriott guest, thank you for choosing to stay at Jiaxing Marriott Hotel and commenting on our hotel's service. We are also particularly honored that our hotel's April's professional, warm and thoughtful service left a deep impression on you and received your praise. and satisfaction is our greatest honor, and it also gives us great motivation to continue to improve, innovate, and strive for excellence in future services, so as to provide better services and a comfortable environment to every guest. We are waiting for you in "Jia" and sincerely look forward to your visit again. We will continue to serve you wholeheartedly.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Business travelers
32 review
4.5/5
Great
Posted on Mar 12, 2024
Hotel is clean. Staff speaks excellent English and the Service is great.
Response from Property: Dear Marriott guest, thank you for choosing to stay at Jiaxing Marriott Hotel. I am glad that your stay has brought you a pleasant experience, and thank you for your affirmation of the hotel room environment and service. At the same time, I am particularly honored that Wendy's considerate, warm and thoughtful service in our hotel has left a deep impression on you. We will continue to uphold the brand concept of "treating each journey wholeheartedly and wonderfully" to bring high-quality services and a comfortable environment. To every distinguished guest. We are waiting for you at "Jia", looking forward to meeting you again and creating another unforgettable memory for you.
Stephhhh
Deluxe Room (2 beds)
Stayed in Sep 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The environment is so good as always and the service is really good
Response from Property: Dear guest, thank you for your continued support to Jiaxing Marriott Hotel. We are very happy to see that our environment and services have been satisfied with your satisfaction. We attach great importance to service quality and customer experience, and always adhere to the people-oriented concept for everyone. An in-house guest provides warm and thoughtful service. We are waiting for you in "Jia" and look forward to meeting you again and creating another unforgettable memory for you.
Bon Hui
Deluxe Double Room
Stayed in Sep 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 10, 2023
The reputation proceeds the hotel, nice, clean and comfy to stay.
Response from Property: 尊敬的客人,您好,感謝您的嘉興之旅選擇入住嘉興萬豪酒店,能為您帶來乾淨、衞生的環境以及滿意、舒適的入住體驗是我們的榮幸,很高興能得到您的肯定,您的滿意給了我們巨大的前進動力,讓我們在今後中不斷提升、不斷創新,不斷精益求精,將更好的服務及舒適的環境提供給每一位賓客。我們在“嘉”等您,期待與您再次相遇並給您創造另一個難忘的回憶,祝您旅程愉快!
Alex
Deluxe Double Room
Stayed in Oct 2023
Business travelers
98 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Very good hotel for a business trip.
Response from Property: 尊敬的客人,您好,感謝您選擇入住嘉興萬豪酒店並給予我們五星好評,很高興在您此次的旅程中獲得了一個愉快的入住體驗。我們十分注重服務質量及顧客體驗,始終秉承以人為本的理念為每一位住店客人提供熱情周到的服務。我們在“嘉”等您,期待您的再次入住,祝您旅程愉快!
Liang Hung
Executive Room (2 beds)
Stayed in Aug 2022
Couples
2 review
5.0/5
Outstanding
Posted on Sep 28, 2022
Fresh new hotel room with first class breakfast. Executive lounge dinner is a surprise!
Response from Property: Thank you for your choose Jiaxing Marriott Hotel, we will look forward you come back.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on May 18, 2024
Good !
Response from Property: 尊敬的萬豪客人, 非常感謝您入住嘉興萬豪酒店並給予評價,很高興本次入住給您帶來了愉快的體驗,也很感謝您對酒店各方面的肯定。您的滿意對我們來説至關重要。得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,不斷精益求精,將更好的服務及舒適的環境提供給每一位賓客。我們在“嘉”等您,我們期待您再次光臨,感受純正本地特色的嘉興體驗。
Anonymous User
Deluxe Room (2 beds)
Stayed in Mar 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 22, 2023
Una is excellent!
Response from Property: 尊敬的客人,感謝您選擇嘉興萬豪酒店,從您步入嘉興萬豪酒店的那一刻開始您就是我們的家人,我們希望用貼心的服務給您家人般的照料,賓至如歸。我們在“嘉”等您再來體驗,酒店期待您的再次入住