Mercure Jinan Hi-tech Olympic Sports Center Reviews
Mercure Jinan Hi-tech Olympic Sports Center
Building E, Lishan International Medical Cell Industrial Park, 4577 Jingshi Road, Lixia District, Jinan, Shandong, ChinaView Hotel Details
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Mercure Jinan Hi-tech Olympic Sports Center Guest Reviews
4.8/5
Excellent
697 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(697)
Positive reviews(688)
Reviews with photos/video(111)
Delicious breakfast(123)
Friendly front desk staff(86)
Classy environment(83)
Would stay again(43)
Convenient parking(36)
Large rooms(30)
Tasty restaurant(15)
Perfect for business trips(9)
Negative reviews(9)
MAX GW
Standard Double Room
Stayed in Aug 2024
Solo travelers
26 review
Outstanding
Posted on Aug 27, 2024
Very nice
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Couples
5 review
Posted on Jul 13, 2024
First of all, the hardware facilities are quite good. The hotel lobby and elevator are very good. The hotel is very new, but the hygiene is very average. There is a bunch of unknown dirt on the newly replaced quilt cover, which looks like a lot of black fur compressed together after washing. It's quite good. It's disgusting. I found two drops of blood on the new towel in the bathroom. It's really terrible. The afternoon tea provided is quite bad, and you need to be reminded, otherwise it won't be your share. The fruit tea provided is just like water. It's better not to provide it and send the beggars away. There are not many varieties of breakfast, just average. The service attitude at the front desk is quite average. You have to ask everything yourself. They won't tell you anything more and they just ignore you.
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Response from Property: Sorry for giving you a bad experience. After seeing your feedback, the hotel leadership attaches great importance to it. We will immediately conduct an investigation and strictly follow the system to ensure that we can provide every guest with a quiet and comfortable check-in experience. We sincerely invite you next time Come. Your satisfaction makes us pursue unremittingly. We look forward to you contacting us so that we can solve it better. We are committed to providing every customer with the warmth of home. You may not have had time to feel it during your stay this time. We look forward to your visit soon. If you can come back in the future, you will know that there are still many areas that need to be improved. The growth of the hotel cannot be separated from the valuable opinions and ideas put forward by every customer. We will work hard to improve and look forward to your visit again to review our growth. I wish you the best Good luck at work and happy life!
Guest User
Standard Double Room
Stayed in May 2024
Couples
2 review
Outstanding
Posted on May 12, 2024
The hotel front desk service is very good. I was given a free room upgrade upon check-in. The room was very clean and the breakfast was very rich, but the quilt was a bit thick🤣
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Response from Property: Wow! Seeing your high recognition of us, I want to give you a big hug. Your praise for us will be firmly remembered in our hearts and become the motivation for us to work harder and bring you constant surprises. Welcome to visit us again.
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 3, 2024
The newly opened hotel is very clean. The breakfast is delicious. The YOYO service at the front desk is very good. I will stay here again next time I come to Jinan.
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Response from Property: Dear guests, thank you for your affirmation of us. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Superior 2-bed Room
Stayed in May 2024
Travel with friends
4 review
Outstanding
Posted on May 4, 2024
The hotel has considerate service and is people-oriented. The rooms are clean and tidy. The breakfast buffet has a rich variety and a comfortable environment. There is also a gym. Dinner can be ordered and the taste is good. I will choose Mercure Hotel again.
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Response from Property: Dear guests, some people have saved up for more than half a year to buy a boat ticket and travel across the ocean to meet you. We have also done our homework to meet you. A greeting and a cup of hot tea are all to add warmth to our meeting. We look forward to meeting you again and welcome you to the front desk to put forward your valuable suggestions to urge our progress.
Guest User
Deluxe 2-bed Room
Stayed in May 2024
Family
32 review
Outstanding
Posted on May 3, 2024
Overall it's OK, the hotel environment is OK, parking is convenient, the bedding and pillows are comfortable, it's a bit far from the scenic area, but the surrounding environment is OK, it has everything, the new district of Jinan
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Response from Property: Thank you for choosing Mercure Hotel and giving us a satisfactory and positive evaluation. We start from every detail and strive to make every guest's face full of happy smiles after staying here. We do our best to be closer to you and to give you more happiness experience. Thank you for coming. It is fate that you choose us. I wish you a happy life and all the best.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Travel with friends
3 review
Outstanding
Posted on May 4, 2024
Stayed here for one night from 4.14 to 4.15. The service attitude was very good and very enthusiastic. The hotel environment is also very good, with complete facilities and convenient surroundings. It is also very close to Hanyu Jingu, Sunac Mall and Water World. It is on the side of Jingshi Road, which is convenient to other places. Overall, it is a good choice.
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Response from Property: By chance, Xiaomei met you, and by chance, you chose Xiaomei. There are too many choices in life, and each of your choices is a kind of fate. Thank fate for letting Xiaomei meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. I look forward to meeting you again!
AFuzouzou
Superior Queen Room
Stayed in Apr 2024
Business travelers
12 review
Outstanding
Posted on Apr 14, 2024
The hotel is newly opened, the lobby is spacious, the service provided by the front desk lady is very enthusiastic, the room is relatively large, the facilities are complete, the bed and pillows are very comfortable, and the breakfast is also great. Recommended!
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Response from Property: Simple words make us feel like spring breeze. Thank you for your affirmation of us. Satisfaction is just the starting point. Our goal is to surprise and move our guests. We sincerely look forward to meeting you again. Thank you for your praise. We will continue to make progress, stay true to our original aspiration, and strive to become the warmest home for every guest on their journey. We look forward to your stay again.
VWQQ
Standard Double Room
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 7, 2024
Facilities: The hotel has complete facilities, the rooms are clean and tidy, and the beds are comfortable.
Hygiene: The room cleaning is done very well, and the public areas are also kept clean and tidy.
Environment: Beautiful environment and convenient transportation.
Service: Thoughtful service.
Original TextTranslated by Google
Response from Property: By chance, Xiaomei met you, and by chance, you chose Xiaomei. There are too many choices in life, and each of your choices is a kind of fate. Thank fate for letting Xiaomei meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. I look forward to meeting you again!
Muguangranzhisuiyueqingcheng
Standard Double Room
Stayed in Apr 2024
Family
6 review
Great
Posted on Apr 6, 2024
Booked two rooms, one with a king bed and one with twin beds. One room had fruit every day, but the other did not.
There are three elevators in the hotel, and the waiting time is long. The noise is obvious, the room is not soundproof, and there is construction outside the building.
The location is east of Jinan, and all the attractions are in the west. Convenient transportation, on Jingshi Road.
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Response from Property: Dear guest, we are sorry that we failed to bring you a satisfactory stay experience. Regarding the problems that occurred during your stay, we have reported them to the leaders of the relevant departments. We apologize to you again. We will strengthen service training and improve service quality. Your satisfaction is our ultimate goal. We sincerely look forward to meeting you next time.
veronqiao
Deluxe Queen Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 29, 2024
Facilities: The house is fully equipped, and all other configurations are very considerate and thoughtful;
Sanitation: The windows are bright and clean;
Service: Miss Winnie took the initiative to upgrade the room, and she was responsive to all kinds of questions.
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Response from Property: Dear little master, thank you for liking our posts. Love is like ink and blue and white porcelain. Why fear the fleeting beauty? Holding hands and gazing at each other, looking back and walking to the end of the world, thank you for your company along the way and constantly encouraging us. My partners and I are really touched and look forward to seeing you next time.
Zaizhanzhengzhong
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
8 review
Outstanding
Posted on Apr 17, 2024
You choose a hotel brand because of its popularity, location, membership benefits, facilities, or service level, cost-effectiveness, etc., right? I choose Mercure Hotel every time just for the beautiful morning time. The soft light mirror in the bathroom and the blue atmosphere lamp make for a deeper sleep and add comfort. It's so happy to be coaxed to sleep in a fancy way~ Naturally, the comfort of Mercure's bedding and linens is also deeply loved by me.
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Response from Property: It is not just the world that is beautiful, but your eyes that reflect the world. Thank you for your detailed feedback and love. We will do our best to spread the warmth of Xiaomei and hope to add beautiful memories to your journey home. Mercure Hotel always brings unexpected warmth, and we look forward to seeing you again.
Xiadeyejia🍃
Standard Double Room
Stayed in Mar 2024
Solo travelers
11 review
Outstanding
Posted on Mar 17, 2024
The hotel is newly opened, but the service is already very mature. The design of the room is very tasteful, and the practicality and layout are also very reasonable! Highly recommended!
Miss Li Yingjie at the front desk of the hotel where I checked in was also very warm-hearted. She greeted me very cordially from the moment I walked in. When she learned about my flight time tomorrow, she immediately asked me if I needed to delay my check-out. This made me have a particularly good impression of Jinan. I will choose to stay in this hotel next time I come!
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6/9
Response from Property: Dear guest, hello, thank you very much for staying at our Mercure Olympic Sports Center Hotel and for speaking highly of the hotel's service and room check-in experience. We will exchange your sincere service for your sincere smile and make every stay different for you. Thank you again for sharing your experience with us, and we sincerely hope you will visit us next time. Thanks!
Guest User
Standard Double Room
Stayed in Mar 2024
Other
2 review
Outstanding
Posted on Mar 15, 2024
The location is excellent, free parking is available, there is a small tea shop and fruit in the hotel lobby, the front desk upgraded my room in advance, the room is clean and hygienic, the facilities are complete, and the breakfast is rich in variety. I am very satisfied with this stay
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Response from Property: Hello, thank you for your trust in Mercure Jinan Olympic Sports Center! Thank you for your compliments and strong recommendations! Come back often when you have time~
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travelers
1 review
Outstanding
Posted on Jan 30, 2024
The hotel is located on Jingshi Road and has convenient transportation. It also has dedicated parking spaces for hotel guests. The lobby is decorated in a simple and elegant manner. The lady also provided hot drinks and cookies when checking in, and the service was in place! The room is clean and tidy, and the bedding is very comfortable. The buffet breakfast is rich in variety and nutritionally balanced, which shows that the chef is attentive. There is also a gym on the 15th floor with complete equipment. Friends who like fitness can try it out.
The whole check-in experience is very smooth, I strongly recommend everyone to try it🏩
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6/16