Sheraton Jinan Hotel

Sheraton Jinan Hotel Reviews

Sheraton Jinan Hotel

8 North Long'ao Road (Long'ao Bei Lu), Lixia District, Jinan, Shandong, 250098, ChinaView Hotel Details
Sheraton Jinan Hotel
Sheraton Jinan HotelSheraton Jinan HotelSheraton Jinan Hotel
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Sheraton Jinan Hotel Guest Reviews

4.7/5
Outstanding
4823 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(4823)
Positive reviews(4714)
Reviews with photos/video(702)
Friendly front desk staff(366)
Delicious breakfast(275)
Large rooms(167)
Luxurious(72)
Loved the night views(49)
Perfect for kids(34)
Delicious buffet(25)
Awesome gym(20)
Negative reviews(104)
QueenNatWoo
Superior Suite
Stayed in Jul 2024
Couples
18 review
5.0/5
Outstanding
Posted on Aug 6, 2024
We stayed here a a quick relax from our flight and vacation in Sanya before driving home. Of course the Sheraton/Marriot Bonvoy reputation did not falter. We would definitely stay here again for a quick Trip or a longer trip. The hotel had all the amenities we needed. Food was delicious, room was amazing, the health spa areas were great. I love swimming outdoors when I can. The grounds were a surprise with a garden walk lead to have an outdoor BBQ stall (also connected to the bar we later found out). The room offered great views, fast wifi, and electronics for listening to music and for watching some TV. We would definitely stay here again.
Response from Property: Thank you for choosing Sheraton Jinan Hotel as a cozy haven for your short relaxation after your stay in Sanya, and for giving such high praise to our services and facilities! Sheraton Jinan Hotel is committed to providing every guest with a stay that exceeds their expectations, and it is great to know that our hotel not only meets your basic needs for a comfortable stay, but also surprises and delights you in every detail. Whether it is delicious food, spacious and comfortable rooms, or relaxing health spa areas, we have carefully designed to create a comprehensive relaxation environment for you. We are honored by your love of outdoor swimming. Our outdoor pool and garden walk are designed to allow you to enjoy the beauty of nature while feeling completely relaxed. The garden walk leading to the outdoor barbecue stand and bar adds fun and convenience to your leisure time. When it comes to in-room amenities, we always pursue the perfect combination of technology and comfort. Fast WiFi, advanced electronics and expansive views are all designed to keep you connected to the world while enjoying your privacy and immersing yourself in an unparalleled audio-visual feast. We look forward to being at the top of your mind again in the coming days, whether for short breaks or long trips. We will continue to provide you with the best service and experience to make every stay a part of your memories. Thank you again for your valuable comments and recommendations, wish you a pleasant trip, and look forward to seeing you again!
AKGUN
Superior Double Room
Stayed in May 2024
Business travelers
56 review
5.0/5
Outstanding
Posted on May 6, 2024
Very nice and clean hotel. Very closed to city . Front of hotel big stadiums.
Response from Property: Dear Guest,Thank you so much for choosing our hotel and for taking the time to leave us such a wonderful review. Thank you for your kind words and for choosing our hotel. We look forward to welcoming you back soon.Best regards.
Guest User
Deluxe Double Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Very good service, especially from Vicky. I am very appreciated for her service.
Response from Property: 【Pay close attention to the demands and experiences of every guest, and endeavor to demonstrate the outstanding quality of Sheraton in the minutiae. 】 Thank you profoundly for your appreciation and trust! We are deeply honored to offer you considerate services and thank you for your high praise of the service staff. We will persist in striving to enhance the quality of our services to guarantee that every guest can enjoy a satisfying and comfortable stay. Looking forward to your next visit, Xiaoxi will continuously provide you with high-quality services and a perfect stay experience. Thank you once again for your support and affirmation. I wish you a happy life and smooth work!
Talal589
Superior Double Room
Stayed in Nov 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 27, 2023
It’s great Hotle with great view to the Olympic area in Jinan city, the location is great and the area is very open and well arrange. The Hotle its self was very very nice and Guest relation Ms.Vicky 慧子, take good care of me, making sure everything go smooth during my stay. Will defiantly recommend it to you👍
Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed the great view of the Olympic area in Jinan city and found our location to be convenient and well-arranged.We are also delighted to hear that you had a pleasant stay with us and that our Guest Relation Manager, Ms. Vicky 慧子, took good care of you and ensured that everything went smoothly during your stay. We will definitely pass on your kind words to her.Thank you for recommending our hotel to others. We look forward to welcoming you back soon for another memorable stay.Best regards.
Anonymous User
Executive Double Room
Stayed in Apr 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very good hotel in Jinan. The staff was helpful and friendly. Rooms are clean, in the morning you can enjoy a tasty breakfast. Very good place for the accommodation in Jinan.
Response from Property: Thank you very much for your review, we are glad that you are satisfied with the overall experience of our hotel. We are always committed to providing excellent service and comfortable accommodation and it is great to hear that you find our staff friendly and helpful, the rooms clean and tidy, and the breakfast delicious. These are the goals we strive for and are an important manifestation of guest satisfaction. Thank you again for your affirmation and look forward to your next visit!
Anonymous User
Deluxe Room (2 beds)
Stayed in Sep 2023
Other
8 review
5.0/5
Outstanding
Posted on Sep 30, 2023
服务:The check-in experience was very good. My concierge Qiu Tian was very welcoming and Dlila Zhang who checked me in was also very attentive. Would stay here again.
Response from Property: Dear guest, hello! Thank you for choosing to stay at Sheraton Jinan Hotel! We are very pleased to know that you are satisfied with your stay! Finally, thank you for your praise to colleagues, we look forward to your visit again!
Guest User
Superior Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 21, 2024
Vicky's service is very professional and standardized, and I proactively ask questions. I feel that the training is very thorough. Staying in the middle of the night helped me proactively upgrade my room type, and I am very able to consider issues from the customer's perspective. Hygiene: The cleanliness and tidiness are as shown in the picture, even the corners are spotless. Environment: Geographical environment, quiet amidst hustle and bustle, adjacent to Jinan CBD, making it very convenient for both commuting and leisure travel. Facilities: Bathroom, wet dry separation. In terms of public security, there are one card per floor, and cards on other floors cannot be swiped. This prevents the occurrence of sending out small cards or looking for ladies, which is very good. The concierge is also serious and responsible
Response from Property: Dear guests, thank you very much for staying at Sheraton Jinan Hotel and giving you five points of praise. Your recognition is a great motivation for all hotel members to strive for guest satisfaction. Xiaoxi will continue to work hard and strive to create a comfortable stay experience for you and every guest with persistent detail consideration and dedicated excellent service. Sincerely looking forward to your visit again, I wish you a happy life!
SimonCalgary
Superior Double Room
Stayed in Dec 2023
Business travelers
19 review
3.0/5
Posted on Dec 13, 2023
Have stayed many time, nice lobby and breakfast, also teh lobby bar and chinese restyaurant on second floor, but the cleaness of teh room need improving.
Response from Property: Dear guest, thank you for your review of our hotel. We are glad you enjoy our lobby and breakfast, as well as the bar and Chinese restaurant on the second floor. At the same time, we also take your housekeeping question very seriously. We apologize. This is not in line with our standard of service. We have taken steps to strengthen housekeeping supervision and training to ensure that every guest enjoys a clean and tidy stay. We hope that you will visit our hotel again and give us the opportunity to provide you with better service. If you have any additional requirements or suggestions, please feel free to contact us. Thank you again for your support and understanding.
Guest User
Superior Double Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Hotel is very nice. Perfect location. Love to outdoor pool. Nico is very nice and helpful. Enjoy my stay and will come back again.
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed our perfect location and outdoor pool. We are also delighted to hear that Nico provided you with excellent service during your stay.We appreciate your kind words and look forward to welcoming you back again soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards.
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Nice hotel, will stay again next time.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
JamesChenJin
Deluxe Double Room
Stayed in Apr 2023
Solo travelers
113 review
5.0/5
Outstanding
Posted on Apr 30, 2023
clean,good lacation and good services,reasonable price,good hotel
Response from Property: Dear Guests, Thanks for your comments on Sheraton Jinan Hotel. We intend to offer warm and thoughtful service to every guests and give them a home on their journey. Welcome back to Sheraton Jinan Hotel and we expect to meet you again.
Dandoval
Superior Double Room
Stayed in May 2022
Business travelers
9 review
4.2/5
Very Good
Posted on May 20, 2022
The stay was great, but the main restaurant/buffet area is severely lacking. Asking for an omlette? Expect a 20 min wait in a not too busy restaurant. Want a poached egg? Receive a hard boiled egg floating in water (see photo). Arriving after 9am? Expect dishes to be gone or half empty trays to be cold. The hotel.os definitely nice, but the kitchen staff really needs training.
Response from Property: Dear guest, Thank you for choosing to stay at the Sheraton Jinan Hotel and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Jinan.
Andrea
Deluxe Double Room
Stayed in May 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on May 30, 2023
Very nice welcome, good western style breakfast
Response from Property: Thank you for your praise of Sheraton Jinan Hotel. I hope we will be your first choice on your next trip. We look forward to serving you again.
MajorK
Executive Double Room
Stayed in Jun 2022
Couples
1 review
4.5/5
Great
Posted on Jun 14, 2022
 The location is quite convenient. Besides the bed being lower to the ground( was expecting a higher bed)the room is spacious. The breakfast does not have much Western variety of food, don’t think I got my money’s worth from the breakfast I had. It most definitely needs to be improved. It’s summer, hot and sunny. One of the main reasons I went there was for the outdoor swimming pool only to find that it was out of service and apparently no one bothered to mention ..
Response from Property: Dear guest, thank you very much for your stay. It's a pity that I couldn't make you 100% satisfied during your stay. We value every guest's opinion very much and hope to provide you with cost-effective service and stay experience next time. Wish you a smooth work and a happy life!
Sanou
Superior Double Room
Stayed in Jan 2024
Business travelers
29 review
4.7/5
Amazing
Posted on Jan 5, 2024
Good hotel