Enlux Hotel (Baotu Quanquan City Plaza) Reviews
Enlux Hotel (Baotu Quanquan City Plaza)
No.66 Luoyuan Street, Jinan, ChinaView Hotel Details
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Enlux Hotel (Baotu Quanquan City Plaza) Guest Reviews
4.8/5
Excellent
3895 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(3895)
Positive reviews(3828)
Reviews with photos/video(967)
Friendly front desk staff(308)
Delicious breakfast(267)
Tasty restaurant(199)
Close to scenic area(181)
Loved the view(170)
Perfect for kids(92)
Stayed multiple times(56)
Delicious buffet(38)
Negative reviews(67)
Aldie Nusa Putra
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 12, 2024
Wonderful experience staying here. The staff's very friendly, especially Luna, Abby, Julie and all of them. Room is very clean. Facilities are great! Would recommend staying here if you are coming to Jinan.
Response from Property: Dear guests, thank you for choosing Enlux hotel. Adhering to the service concept of sincere hospitality, we are committed to providing you with a comfortable and convenient stay experience during your journey. Thank you very much for your recognition of the Grand Hotel staff, we will convey your praise to the staff, this is our biggest motivation to continue to move forward! Thank you again for your stay and look forward to seeing you again.
Arancibia
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Jan 2024
Business travelers
6 review
Outstanding
Posted on Jan 24, 2024
Pretty good hotel. Temperature very comfy at everywhere. I didn’t check the breakfast. Meria gave me a Chinese new year gift for my door. Very nice people. Recommended.
Response from Property: Dear guest, hello! Thank you for choosing Enlux Hotel. We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Grand Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again
Ralph
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Jun 2024
Couples
21 review
Outstanding
Posted on Jun 21, 2024
Very nice hotel and very friendly staff. Rooms are very good and the view from the 49th floor revolving restaurant while having a tasty breakfast is a one more very good reason to stay there.
Response from Property: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, always ready, welcome you to come back at any time, look forward to meeting you again
Romka*
Family Room - 2-Bedroom
Stayed in Jun 2024
Friends
1 review
Outstanding
Posted on Jun 14, 2024
Very nice stay, the front desk staff was very helpful and assisted us with every need. Thanks to Marie and her colleagues. We got here after hiking to mount Tai'an and was the best choice to recover.
Response from Property: Dear guest, hello! Thank you for choosing to stay in Enlux Hotel and share your feelings of stay, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, thank you again for our hotel recognition. Looking forward to your visit again!
LAW A
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Apr 2024
Couples
19 review
Great
Posted on Apr 13, 2024
The hotel had no or faulty air-conditioning, making the stay uncomfortable.
However, the Counter staff, including the Manager, were very friendly and had rendered helps to provide us with portable air-conditioner unit and fan.
Response from Property: Dear guest, thank you very much for your feedback about our hotel. We value your comments and suggestions and appreciate your recognition of our staff.We apologize for the air conditioning problems you experienced during your stay at the hotel. We have taken a series of measures to address this issue, including replacing equipment and strengthening maintenance. We guarantee that this problem will not happen again in the future service.At the same time, we are very grateful for your kind words to our staff. Our staff is always committed to providing the best service to our guests and making them feel the warmth of home. We will continue to strive to provide better service and experience for every guest.Thank you again for your feedback and we look forward to seeing you again.
Andaloo
Deluxe Queen Room
Stayed in Sep 2023
Family
29 review
Amazing
Posted on Sep 21, 2023
The staff at the door and in the lobby were fantastic. They upgraded our room. big, comfortable. breakfast in the revolving restaurant on the top floor was great. parking in the basement was a bit tricky tho.
Response from Property: Bonjour!Thank you for choosing Sofitel Jinan Silver Plaza Hotel.Thank you very much for your recognition of the Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again at Sofitel. Merci! Guest Experience Department
bonchecito
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Feb 2024
Family
23 review
Outstanding
Posted on Mar 2, 2024
The two managers Isabel and Maria were hospitable, attentive, and considerate. While it’s no longer a Sofitel Hotel, the rooms are comfortable, clean, and breakfast options are varied.
Response from Property: Dear guest,Thank you for choosing Enlux Hotel as your accommodation choice during your recent stay in Jinan, and for taking the time to share your experience here.We were very pleased to read that you appreciated the attentive and considerate of our staff Isabel and Maria. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.Your kind words have been passed on to our teams and particularly to Ms Isabel and Maria who made your stay a pleasant one. This will certainly motivate them to keep up the good work.We all look forward to welcoming you again on your next visit to Jinan.Yours sincerely,Amy Liang
BKGreen90
Deluxe Queen Room
Stayed in Jan 2024
Family
15 review
Outstanding
Posted on Feb 6, 2024
It was a great stay in an excellent location. Good selection of restaurants in the area.
Response from Property: Dear guests, thank you for choosing Enlux Hotel and the support of the hotel and the recognition of all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again at Enlux!
Terrycho
Executive Superior King
Stayed in Jun 2023
Business travelers
3 review
Outstanding
Posted on Jun 22, 2023
This hotel is amazing..very clean and all staff are kind and very friendly. Also food are really good and delicious. Especially it is 5 stars but price is best of best. Highly recommended.
Response from Property: Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
A.R.
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Apr 2024
Business travelers
26 review
Amazing
Posted on Apr 25, 2024
nice staffs and services. good variety of breakfast items.
Response from Property: Dear guest! Thank you for choosing to stay in Enlux Hotel and share your feelings, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, looking forward to your visit again! Thank you again for your recognition of our grand hotel. Guest Experience Department
Guest User
SUPERIOR ROOM, 2 Single Beds, City View
Stayed in Jun 2023
Business travelers
1 review
Outstanding
Posted on Jun 30, 2023
HNANAH professnal
Owain Kennedy
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Feb 2023
Friends
10 review
Outstanding
Posted on Feb 3, 2023
Wonderful location, excellent room, good service and great breakfast. I highly recommend. Customer service Hannah was lovely!
Response from Property: Dear Guest,Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hannah
Tao2
Deluxe Queen Room
Stayed in Dec 2022
Couples
7 review
Outstanding
Posted on Jan 4, 2023
Enjoyed my stay at the hotel , the views was so spectacular, room so spacious and I really loved the rotating restaurant. However there was a little bit of language barrier with the room service personnels but many thanks to the lady Hannah who works there .Her English is so fluent , she is very welcoming, polite and professional.
6/7
Response from Property: Dear Distinguished Guest,Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Manager-Hannah
Guest User
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Apr 2023
Business travelers
1 review
Great
Posted on Apr 6, 2023
Very good Hotel, rooms provide good work and living space, bed is big and comfortable. Good location for banks, restaurant etc
The club lounge is a great, I was well looked after ..
Thanks to Hannah and her team for paying great attention !
Response from Property: Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Guest User
SUPERIOR ROOM, 1 King Bed, City View
Stayed in Feb 2024
Business travelers
11 review
Amazing
Posted on Feb 25, 2024
Nice hotel, so kind staff
Response from Property: Dear guest, Thank you for choosing Enlux Hotel! We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again