Grand Mercure Jinan Sunshine

Grand Mercure Jinan Sunshine Reviews

Grand Mercure Jinan Sunshine

No. 33 Yangguang Xin Road, Huaiyin District, Jinan, Shandong 250022, ChinaView hotel details
Grand Mercure Jinan Sunshine
Grand Mercure Jinan SunshineGrand Mercure Jinan SunshineGrand Mercure Jinan Sunshine
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Guest Reviews of Grand Mercure Jinan Sunshine

9.3/10
Very Good
1717 reviews
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(1717)
Positive reviews(1675)
Reviews with photos/video(222)
Delicious breakfast(178)
Friendly front desk staff(158)
Classy environment(129)
Large rooms(100)
Perfect for business trips(49)
Delicious buffet(16)
Luxurious(10)
Awesome gym(10)
Negative reviews(42)
Guest User
Superior King Room
Stayed in Jul 2026
Couple
11 reviews
10/10
Outstanding
Posted on Aug 22, 2026
The service was excellent and very thorough. The front desk staff were incredibly friendly. I highly recommend it. The environment is beautiful, and the large bed is very comfortable. I definitely recommend it for friends traveling together.
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住並分享這段愉快的體驗。得知您此次行程一切順利，入住過程令人滿意，併為您帶來了輕鬆愉悦的好心情，我們倍感欣慰。您的認可不僅是對我們服務工作的肯定，也將激勵我們繼續以細緻周到的服務，為每一位賓客營造舒適順暢的入住體驗。誠摯期待您再次光臨，願下次相見時，依然能為您留下同樣美好的回憶。
Guest User
Superior Room (2 beds)
Stayed in Jun 2026
Business traveler
7 reviews
2.0/10
Posted on Jul 22, 2026
The facilities are old, hygiene is poor, and service is terrible! There was some kind of student tutoring class going on in the hotel, the hallways were noisy, and I had to fight with a bunch of teenagers for breakfast. There were over a dozen people queuing for a bowl of noodles, and they didn't replenish the dishes promptly when they ran out! It was a very bad experience, and the front desk service was also poor!
Original textTranslated by Google
Response from Property: 尊敬的客人，您好，非常感謝您選擇下榻濟南陽光壹佰雅高美爵酒店，沒能為您提供安靜舒適的住宿環境，我們深感愧疚。樓道輔導班喧鬧、早餐就餐擁擠、餐具補給滯後，還有客房、前台服務存在的短板，都是我們需要立刻整改的重點。我們管理團隊會針對您提出的每一條問題覆盤落實，加強公共區域巡查管控、推進客房維護、調整早餐運營方案，持續提升服務水平。非常感謝您的監督，希望日後有機會讓您看見我們實實在在的改變。
Guest User
Superior King Room
Stayed in Jun 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
The hygiene was impeccable, and the front desk staff, Xiao Wang, was warm and polite. My stay throughout the trip was very comfortable and reassuring. I will definitely choose to stay here again next time!
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您下榻濟南陽光壹佰雅高美爵酒店，並抽出寶貴的時間與我們分享您的入住感受，我們珍惜每一位賓客的好評，聽到您對我們工作的認可，十分開心。同時，作為法國雅高酒店集團管理的彰顯本地特色的高端品牌酒店，無論是硬件還是服務，都致力於為客人打造舒適滿意的入住體驗，並希望在未來的日子能夠一如既往的為您提供更好的服務,真誠的期待您的再次光臨!
Anonymous User
Superior King Room
Stayed in May 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Our stay was fantastic, exceeding all expectations. Extending our stay in the same room was super easy. The hotel even upgraded our room while keeping the same room type. Plus, we received complimentary breakfast, which was excellent and varied.
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您下榻濟南陽光壹佰雅高美爵酒店，並抽出寶貴的時間與我們分享您的入住感受，我們珍惜每一位賓客的好評，聽到您對我們工作的認可，十分開心。同時，作為法國雅高酒店集團管理的彰顯本地特色的高端品牌酒店，無論是硬件還是服務，都致力於為客人打造舒適滿意的入住體驗，並希望在未來的日子能夠一如既往的為您提供更好的服務,真誠的期待您的再次光臨!
24Kchunjinshu
Superior King Room
Stayed in Apr 2026
Business traveler
10 reviews
10/10
Outstanding
Posted on May 29, 2026
My stay was fantastic! The hotel's facilities are incredibly well-maintained; nothing felt old or worn out. The soundproofing in the room was excellent – the double-glazed windows completely blocked out outside noise, ensuring absolute quiet. The central air conditioning provided gentle, silent airflow, and the fresh air system kept the room feeling consistently fresh. The power outlets were thoughtfully placed and included both USB and Type-C charging ports, which was a very considerate touch. Even the minibar drinks were a nice extra. From the hardware to the soft touches, everything was impeccable. I'll definitely choose to stay here again!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Jinan Sunshine 100 Accor Grand Mercure Hotel. We also appreciate your kind review and support. We remain committed to providing an exceptional stay experience for every guest. We strive to create a beautiful and comfortable environment, meticulously clean every room, carefully select all room amenities, and provide attentive service to every customer. We look forward to welcoming you back and are ready to make your next visit a success. Thank you again for your feedback, and we look forward to your next stay.
Guest User
Superior Room (2 beds)
Stayed in Apr 2026
Business traveler
1 reviews
10/10
Outstanding
Posted on May 25, 2026
The front desk service was excellent, and the staff were very friendly. I would definitely come back to stay again.
Original textTranslated by Google
Response from Property: 尊敬的客人，非常感謝選擇下榻我們濟南陽光壹佰雅高美爵酒店。也感謝您對咱們酒店的熱情好評和支持，我們秉承一貫側重每一位房客的住宿體驗，在營造唯美舒適的環境下，努力做好每一次衞生清潔、精挑細選每一件房間用品、用心服務好每一位顧客的理念繼續努力，也為您的下次光臨做好準備，再次感謝您的分享，期待您的再次光臨。
Jane
Deluxe Double Room
Stayed in Jul 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Aug 29, 2026
The front desk staff were super nice, they helped upgrade my room and the window view was fantastic! I'll definitely book this hotel again next time. The room was also very clean and they even prepared cookies and drinks.
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您對本酒店的認可與分享。很高興得知前台工作人員為您辦理的房型升級讓您更加滿意，且窗台視野帶來了舒適愜意的觀景體驗。同時，我們也很重視客房環境的整潔與細節管理，得知您入住期間感受到房間的乾淨衞生，我們深感欣慰。關於為您準備的餅乾與飲品，我們亦將繼續完善迎賓關懷服務。期待您再次光臨本酒店，續寫美好入住體驗。
Muzi～Mr.Lee
Superior King Room
Stayed in Jun 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jul 29, 2026
Facilities: The room facilities are good. Although the hotel has been open for a while, it's been renovated. Considering how long it's been open, maintaining this condition is really impressive! Excellent value for money. Cleanliness: The room cleanliness is good. Environment: It's surrounded by malls, which is very convenient. Service: The service is excellent. Manager Liu at the front desk was thoughtful and attentive, and even upgraded my room for free. There were a lot of people at breakfast, and while restocking was a bit slow, the food tasted great. I'll definitely come back again and recommend it to friends! A big shout out to Manager Liu for the great service~!!!!
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住並分享這段愉快的體驗。得知您此次行程一切順利，入住過程令人滿意，併為您帶來了輕鬆愉悦的好心情，我們倍感欣慰。您的認可不僅是對我們服務工作的肯定，也將激勵我們繼續以細緻周到的服務，為每一位賓客營造舒適順暢的入住體驗。誠摯期待您再次光臨，願下次相見時，依然能為您留下同樣美好的回憶。
Guest User
Superior King Room
Stayed in Jun 2026
Other
1 reviews
10/10
Outstanding
Posted on Jul 27, 2026
The hotel boasts an excellent location with a large shopping mall nearby, making it super convenient for shopping and sightseeing. The environment is lovely, and the service is fantastic. Monica at the front desk was particularly attentive and thoughtful. It was a wonderful experience, highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住並分享這段愉快的體驗。得知您此次行程一切順利，入住過程令人滿意，併為您帶來了輕鬆愉悦的好心情，我們倍感欣慰。您的認可不僅是對我們服務工作的肯定，也將激勵我們繼續以細緻周到的服務，為每一位賓客營造舒適順暢的入住體驗。誠摯期待您再次光臨，願下次相見時，依然能為您留下同樣美好的回憶。
Yejiandehuli
Superior King Room
Stayed in Jun 2026
Business traveler
28 reviews
10/10
Outstanding
Posted on Jul 27, 2026
I get a free upgrade almost every time, usually three times a month. I've really run out of things to praise!
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住並分享這段愉快的體驗。得知您此次行程一切順利，入住過程令人滿意，併為您帶來了輕鬆愉悦的好心情，我們倍感欣慰。您的認可不僅是對我們服務工作的肯定，也將激勵我們繼續以細緻周到的服務，為每一位賓客營造舒適順暢的入住體驗。誠摯期待您再次光臨，願下次相見時，依然能為您留下同樣美好的回憶。
Anonymous User
Superior King Room
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Jul 8, 2026
I brought my family to Jinan for a summer vacation and we happened to catch a hotel promotion. Not only did we get free breakfast, but our room was upgraded! My whole family was very comfortable. A big thank you to everyone at the hotel, especially Xiao Han. She was so professional; before I even asked, she knew I needed ice for the drinks I bought outside. It was an unexpected surprise and truly showed their dedication to excellent service!
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您下榻濟南陽光壹佰雅高美爵酒店，並抽出寶貴的時間與我們分享您的入住感受，我們珍惜每一位賓客的好評，聽到您對我們工作的認可，十分開心。同時，作為法國雅高酒店集團管理的彰顯本地特色的高端品牌酒店，無論是硬件還是服務，都致力於為客人打造舒適滿意的入住體驗，並希望在未來的日子能夠一如既往的為您提供更好的服務,真誠的期待您的再次光臨!
Guest User
Superior King Room
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 28, 2026
A great hotel isn't just a place to stay, it's a witness to wonderful memories. This anniversary trip, this hotel exceeded all my expectations. There was no pushy upselling, just the perfect amount of thoughtful kindness. A 'Happy Anniversary' from the front desk during check-in, and even a handwritten card from the general manager in our room – every detail exuded sophistication and care. The soundproofing in the room was excellent, and the bedding was as soft as clouds, giving us an incredibly peaceful night's sleep. On this special day, thank you for weaving a sparkling memory for us with your genuine service. I will definitely be coming back again and again!
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您下榻濟南陽光壹佰雅高美爵酒店，並抽出寶貴的時間與我們分享您的入住感受，我們珍惜每一位賓客的好評，聽到您對我們工作的認可，十分開心。同時，作為法國雅高酒店集團管理的彰顯本地特色的高端品牌酒店，無論是硬件還是服務，都致力於為客人打造舒適滿意的入住體驗，並希望在未來的日子能夠一如既往的為您提供更好的服務,真誠的期待您的再次光臨!
Guest User
Deluxe Room (2 Beds)
Stayed in May 2026
Family
9 reviews
10/10
Outstanding
Posted on Jul 26, 2026
My classmate booked this hotel near my home in Jinan. The staff provided excellent service, and the accommodation was great. From the window, you get a fantastic panoramic view of the Shizhong District. Thumbs up! 👍🏻
Original textTranslated by Google
Response from Property: 尊敬的客人，您好！非常感謝您選擇入住並分享這段愉快的體驗。得知您此次行程一切順利，入住過程令人滿意，併為您帶來了輕鬆愉悦的好心情，我們倍感欣慰。您的認可不僅是對我們服務工作的肯定，也將激勵我們繼續以細緻周到的服務，為每一位賓客營造舒適順暢的入住體驗。誠摯期待您再次光臨，願下次相見時，依然能為您留下同樣美好的回憶。
Guest User
Junior Suite
Stayed in May 2026
Business traveler
32 reviews
8.0/10
Very good
Posted on Jul 27, 2026
Location is perfect if you are looking for restaurants etc , comfort room soft bed and all amenities are great
Response from Property: Dear Guest, thank you for sharing your positive feedback with us. We are pleased to know that our convenient location made it easy for you to enjoy nearby restaurants and local attractions. It is also gratifying to learn that you found the room comfortable, the bed soft, and the amenities well prepared for your stay. Your recognition is greatly appreciated, and we sincerely look forward to welcoming you again in the future.
Guest User
Superior Room (2 beds)
Stayed in Nov 2025
Family
9 reviews
10/10
Outstanding
Posted on Jan 2, 2026
Facilities: Excellent Cleanliness: Very clean Environment: Very comfortable Service: Very attentive
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at Jinan Sunshine 100 Accor Grand Mercure Hotel and for taking the time to share your experience with us. We value every guest's positive feedback and are delighted to hear your recognition of our work. We are located in the western business district of Jinan, adjacent to a large shopping mall, with excellent surrounding amenities. Transportation is convenient, with easy access to Jinan Airport and Railway Station, and approximately a 15-minute drive from Jinan West Railway Station. As a high-end brand hotel managed by the French Accor Hotels Group, showcasing local characteristics, we are committed to creating a comfortable and satisfying stay for our guests, both in terms of facilities and services. If you have any questions or need assistance during your stay, please feel free to contact our staff or the hotel duty manager. We will address any concerns you may have and ensure your satisfaction. We hope to continue providing you with even better service in the future and sincerely look forward to your next visit!