To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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Negative reviews(11)
A.R.
Classical Standard Room
Stayed in Jun 2024
Business travelers
37 review
4.7/5
Amazing
Posted on Jun 9, 2024
I had a wonderful stay in this hotel. Good variety of Chinese and western food in breakfast and in dinner buffet. Ms. Dou Qin Qin and Mr. Troy and in the restaurant speak good English and they were very helpful and supportive.
Response from Property: Thank you for your affirmation of us. We will continue to work hard to improve the quality of service and strive to bring you a better experience next time~!
Guest User
Classical Queen Room
Stayed in Sep 2023
Business travelers
1 review
3.5/5
Posted on Oct 4, 2023
Housekeeping people are very nice. Huge hotel for attending the conference. The room is fine. Bed is comfortable. But it’s not very convenient, no restaurants, convenient stores, etc. nearby. Need to walk 20 mins to a mall. No clock in the room, the refrigerator is not cold, the weighing scale is old style, barely see the numbers.
Response from Property: Thanks for your feedback and suggestions on the hotel. We will make improvements and strive to provide better service!
Yang
Classical Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Great service and nice food, especially breakfast buffet
Response from Property: It's our honor to receive your affirmation,we will continue to strive to provide higher quality services!
Andaloo
Boutique Queen Room
Stayed in Dec 2023
Family
22 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Fantastic hotel. Awesome building design, comfortable rooms, great breakfast. can't complain
Response from Property: Thank you for your recognition of our hotel!We will continue to provide you with high-quality service and look forward to meeting you again!
Foo
Classical Suite
Stayed in Aug 2024
Business travelers
2 review
4.5/5
Great
Posted on Sep 1, 2024
All good so far..!!!
Response from Property: Thank you for your recognition of the hotel. We will strive to provide better service
Guest User
Boutique Queen Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 6, 2023
It was wonderful to stay.
Response from Property: Thank you very much! It's our pleasure to provide service for you.We hope that you had a delightful time in Shandong Hotel.
JonathanWangBing
Classical Standard Room
Stayed in Oct 2024
Family
21 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Environment: magnificent and grand
Hygiene: clean and dust-free
Service: in place and considerate, actively providing children's products
Facilities: Wow, the design is said to be designed by a certain architectural master, and the design is not outdated now.
Original TextTranslated by Google
6/20
Response from Property: Shandong Building is home to a thousand acres of royal gardens and has more than 500 parking spaces. The overall building space of the hotel is open and bright, the beautiful and elegant environment, the comfortable and warm rooms, and the warm and friendly service all show you our sincerity. I hope that in the future, Shandong Building will become your choice of residence in Jinan. I wish you and your family happiness and health!
Guest User
Classical Standard Room
Stayed in Nov 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 25, 2024
This is one of the best five-star hotels I have ever stayed in. It is worthy of being a hotel where national leaders have stayed. The breakfast is very rich, the hotel service is very good, and the details are in place: from the doorman opening the door and carrying the luggage when getting off the car, to the warm little note written by the service butler, to the timely reminder at the elevator entrance, even the cleaning waiter can pay attention to the needs of the guests in time, and there is also an advance notice of network debugging in each room. The details are particularly well done! Especially the service butlers Dong Ruirong and Zhang Lianfeng, who were able to find me in the huge breakfast room on the morning of the second day of check-in, called my name, gave me a souvenir, and asked for my opinion attentively. They can really serve individuals. This professionalism and meticulousness are rare. This is a very pleasant stay experience! Like 👍
Original TextTranslated by Google
Response from Property: 感謝您選擇了山東大廈並願意花費寶貴的時間分享您的入住體驗,山東大廈地處濟南市中心,坐擁千畝城市園林,毗鄰泉城公園和千佛山景區,靠近舜耕路、馬鞍山路等城市主幹道,交通便捷,整體建築採用舉世聞名的波特曼共享空間結構,空間開闊明亮,房間明亮整潔,一房一景,讓您靜享自然舒適,房間內設施智能化頗高,住店客人可以免費游泳健身桑拿,15種健身器材,再配上新開闢的小童樂園,非常適合長者和孩子,泳池配備專業護池員,讓您玩的安心又舒心,在同星級酒店中性價比很強,花園咖啡廳早餐有很多當地特色美食,煎餅果子、肉火燒、甜沫豆腐腦一應俱全,期待您的品嚐~山東大廈獨特的love式服務讓您感受到賓至如歸的親切和温馨,也希望成為您在濟南的忠實之選,祝您生活順心如意,期待再次相會!
Guest User
Classical Standard Room
Stayed in Nov 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Nov 17, 2024
I was very satisfied with my stay this time. The name of Shandong Building sounds grand, and the whole building is very impressive. The room is clean and bright, and the service from the doorman, lobby to room service (thumbs up to Miss Wang Jing) is superb. The bedding is very comfortable to sleep on, and they proactively made a night bed. The decoration style is retro but not shabby, and the facilities are complete. I have seen the hair dryer of the hotel is Dyson, and the kettle is SMEG, which surprised me! This can be said to be the most cost-effective and satisfactory hotel I have stayed in in recent years! All five stars!
Original TextTranslated by Google
Response from Property: 非常感謝親親的滿分好評,您的認可是對我們最大的鼓勵!山東大廈每一位員工都是秉承着“陽光微笑暖人,Love服務暖心”的服務理念用心對待五湖四海的賓客們,期待着您們的光臨,也時刻關切着您們的入住體驗~客房一房一景也是一大特色,朝南遠觀泰山山脈,朝北欣賞泉城公園,朝東是千佛山天然氧吧,朝西則是南郊園林,保準每個房間都能帶給您別樣視覺盛宴!再次感謝您的好評,祝您萬事如意,闔家歡樂!
Guest User
Classical Standard Room
Stayed in Nov 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Nov 18, 2024
Before staying, I compared between Hyatt and Shandong Building. Hyatt is about 100 cheaper than Shandong Building. The overall feeling was good. A big sister from the housekeeping department, Fang, gave us nail clippers with a smile on her face. At breakfast, before leaving, a lot of food was given to us by a little sister who was smiling. The attitudes of other people were average. The only time I felt very rushed and incomprehensible was when I left the hotel. The online car-hailing car stopped at the door of the hotel and started to urge the driver to leave quickly. Then, before we got in the car and sat down, the driver drove away without closing the door. Then the security on site closed our car door again. Even if other people came to check in, it was too obvious to urge guests to leave. I probably won't stay again.
Original TextTranslated by Google
6/10
Response from Property: 山東大廈以濃重而不失活潑的色調、奔放且大氣的佈局、近似自然優美的線條給賓客以豪華舒適、至尊至貴的體驗,加之獨創的LOVE式服務更是給賓客以暖心般回家的愜意~山東大廈開業二十二年來,從未停止對設施設備的提升和更新,衹為給您打造更加舒適的居停環境。對於在店期間的不完美體驗我們深感抱歉,感謝您可以不吝指正,我們也會繼續努力!希望下一次給您帶去更加完美的入住體驗!期待您的再次光臨,祝您生活工作順心愉快,萬事勝意!
Matailasimaliang
Classical Queen Room
Stayed in Nov 2024
Business travelers
52 review
5.0/5
Outstanding
Posted on Nov 17, 2024
I was passing by on a business trip and booked Shandong Building this time. I didn't expect to find that the hotel is different. The lobby is suitable for business reception. The room is comfortable, the breakfast is also rich, and the hotel park environment is beautiful. This experience is very good
Original TextTranslated by Google
Response from Property: 山東大廈採用舉世聞名的波特曼共享空間設計,讓您感受到更廣闊的空間和視野,地理位置優越,比鄰千佛山與泉城公園兩處天然氧吧,是節假日休閑放鬆的必去之地,距離泉城路、大明湖、趵突泉等濟南著名景點也比較近,交通方便,獨特的love式服務更讓您倍感親切和温暖,非常感謝您用相機記錄下了這次難忘的旅程,願大廈能夠成為您在濟南的居停首選,期待與您再次相會!
Daoyutongxue
Classical Queen Room
Stayed in Nov 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Nov 9, 2024
I chose Shandong Building for my last night in Jinan. The hotel is very grand and exudes an executive style everywhere. The Portman space is impressive, and the super high atrium is full of magic~
Service: Overall good, hospitality Shandong. Humble, polite, generous and warm. Aunt Chen Jinfen, the room service, is considerate and thoughtful. The service is meticulous~ Dried apples and fruits were sent when I turned down the bed, I love it.
Facilities: It is arranged on the 21st floor, and it is wow as soon as you enter the door~ The decoration is western-style, and I took a bath at night, which is super comfortable. What I like most is the design of the windows, a whole row, this view is invincible. The bed and quilt are very comfortable, and I slept very well.
Sanitation: Very clean, L'Occitane washing and care, the whole room is fragrant after using it.
Environment: You can see swans at breakfast, but the pool is not very clear, which is a pity. Fortunately, there are more varieties~ There is also Quancheng Park nearby, and the autumn is strong.
The price is very cost-effective in the middle of the week. Excellent value for money, praise👍
Original TextTranslated by Google
Response from Property: Thank you very much for your full praise, your recognition is the greatest encouragement to us! Every employee of Shandong Building treats guests from all over the world with heart, adhering to the service concept of "sunshine smile warms people, love service warms the heart", looking forward to your visit, and always caring about your stay experience~ The guest rooms have different views, which is also a major feature. To the south, you can see the Taishan Mountains in the distance, to the north, you can enjoy the Quancheng Park, to the east, you can see the natural oxygen bar of Qianfo Mountain, and to the west, you can see the Nanjiao Garden. Every room is guaranteed to bring you a different visual feast! Thank you again for your praise, and I wish you all the best and a happy family!
Guest User
Classical Standard Room
Stayed in Nov 2024
Family
40 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The hotel is very good in all aspects from hardware to management. The waiters are very standard and polite. The hotel is very grand. There is Shandong Hall next to it, so it should be easy to host important provincial and municipal conferences. So the quality environment is very good. The breakfast is very rich. Seeing that there are so many of us, the three waiters Wang Qianqian, Li Jixia and Xiao Wang were also polite to bring us some snacks. The service is very good!
Original TextTranslated by Google
Response from Property: 您的點評讓我們非常感動,作為城市展示文明的窗口單位,我們讓您感受到好客山東的熱情,山東大廈非常自豪!感謝您選擇了山東大廈並願意花費寶貴的時間分享您的入住體驗,我們每一位有幸為您服務的員工,您幾乎都記住了名字,請允許我代表她們向您表達謝意!作為擁有千畝皇家園林的五星級酒店,開業二十二年來,很感恩有您這樣的信任和支持酒店的賓客陪伴,您的認可和讚揚給了我們滿滿的能量和前進的動力!有緣邂逅在城市的中軸網上,願成為您在這座美麗城市駐足的温暖之家!祝您生活工作順心如意,闔家美滿!
BlingBlingdexingxing
Classical Queen Room
Stayed in Oct 2024
Family
14 review
5.0/5
Outstanding
Posted on Nov 2, 2024
I chose Shandong Hotel again without hesitation. In my heart, it is the best in Jinan! Thank you to Mr. Zhi Haoran for his warm service and reception. He also gave the children toys. Thank you! The hotel is as clean and bright as always! The service is considerate, and daily fruits and small cards are given! This time, I also experienced the Jiangyuan restaurant in the building. The taste is very authentic and the price is reasonable. The restaurant is as clean and tidy as the hotel! I strongly recommend Shandong Hotel!
Original TextTranslated by Google
6/7
Response from Property: 左右兩山,前後兩園,綠樹環繞,毗鄰泉城公園氧吧,遙望千佛山盛景,早上起來伸個懶腰,滿目夏日好時光,再於花園咖啡廳品嚐美味餐食,看天鵝戲水,野鴨追鬧,美好的一天就此展開~一份小禮物寄託着我們對您們濃濃的關切之情,希望我們的Love式服務讓您真切感受到真誠與温暖,有緣邂逅於城市中軸網上,望我們能夠成為您在濟南的朋友,期待再度相會,祝您生活工作順心如意,闔家美滿!
Fairy_hui
Classical Standard Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Facilities: Complete facilities and complete supporting facilities.
Environment: The environment is quiet. Outside the floor-to-ceiling windows, black and white swans swim around the lake, which is very pleasant.
Service: Thumbs up for the hard-working staff.
Breakfast time ends at 10 o'clock. But my child and I were too tired. It was 9:45 when we woke up...
It was almost 10 o'clock when we rushed to the restaurant, and the staff on duty did not stop us from entering the restaurant.
When we took the food and sat down, the restaurant staff came over and said that we would close at 10 o'clock (actually it was already past 10 o'clock). Do you need anything else? I will help you get some more.
Thumbs up for such words
Also thank you ♥ Haili ♥ Ms. After checking out, I called to inform her that the child's bracelet was left in the hotel and asked if it needed to be mailed.
I said, if it was needed, it could be paid on delivery.
The next day, I received a call from SF Express saying that it did not need to be paid on delivery...
Thank you for your hard work and excellent service.
Original TextTranslated by Google
6/13
Response from Property: 尊敬的賓客,作為一名酒店人,看到您的點評我們的內心也是暖暖噠,感謝有您這樣體貼和諒解我們的客人支持山東大廈,為您服務也是我們的榮幸,酒店採用舉世聞名的波特曼共享空間設計,讓您感受到更廣闊的空間和視野,獨特的love式服務讓您倍感親切和温暖,願大廈能夠成為您在濟南的居停首選,期待與您再次相會!