Guest User
August 23, 2021
I'm only writing this review as Aalberg emailed me this morning and asked me to review my stay....but I didn't stay. The whole of NSW has a Covid lockdown order so I couldn't stay. When it became apparent that I wouldn't be able to go, I rang and emailed (2 addresses) them to discuss if there were any options re credit notes or refunds. No response. I did the same when they sent me their, 'see you in 3 days email'. No response. I booked 8 trips to the snow this year with a range of accommodation providers and everyone was great. Some gave me refunds, others credits whilst others couldn't do anything as they were hanging on by their financial finger tips. Aalberg were the only people who failed to respond to any emails or answer and phone calls. And when it appeared very unlikely that I wouldn't be able to make it they took the final payment. I didn't think that was cool. I understand that everyone suffers through a covid lockdown. But these guys would have a significant decrease in costs - heating, food, water, staff etc. I don't think it's cool to have your customers take all the pain.....or at least not even have the guts to discuss it.