No.7 Wulingshan Avenue, Xiangxi Hi-tech Industrial Development Zone, Xiangxi Autonomous Prefecture, Hunan Province, P.R.China, Jishou, Hunan, ChinaView Hotel Details
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Xiangxi Crown International Hotel Guest Reviews
4.8/5
Excellent
1493 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1493)
Positive reviews(1470)
Reviews with photos/video(369)
Delicious breakfast(185)
Friendly front desk staff(138)
Near shopping area(61)
Convenient for shopping(54)
Luxurious(20)
Nice bathtub(14)
Good views(13)
Delicious buffet(9)
Negative reviews(23)
Andrew Jon
Superior 2-bed Room
Stayed in Dec 2024
Family
4 review
4.2/5
Very Good
Posted on Jan 1, 2025
Staff are very helpful. Would stay again.
Response from Property: 尊敬的客人,您好!歡迎入住湘西皇冠國際酒店!很抱歉此次體驗未能達到您的預期,請您相信這並非酒店的標準品質,我們會改進我們的不足,最後邀請您繼續支持酒店並檢驗酒店不斷提升的服務,酒店的我們力求為每位貴賓提供最貼心細緻的服務為每位賓客帶來超值的體驗,我們會用心服務好每一位家人,期待與您的下次相遇。再次真誠的向您道歉,期待您的下次光臨!希望下次給您帶來更好的體驗!
Guest User
Superior 2-bed Room
Stayed in May 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on May 18, 2024
Very good hotel! Amazing big rooms
Response from Property: 尊敬的賓客您好,非常感謝您抽出寶貴的時間給予我們及時關注和肯定。能夠為您提供滿意的服務是我們的榮幸,我們不僅希望能為每一位顧客提供舒適的入住環境,更希望能用優質的服務給顧客留下美好的回憶。期待您的下次光臨❀
Guest User
Superior 2-bed Room
Stayed in Sep 2023
Family
18 review
4.5/5
Great
Posted on Sep 28, 2023
So far so great
Response from Property: 完美旅途中,總有不期而遇的温暖,感動常在.我們很樂意去為每一位客人提供熱情周到的服務。您的滿意就是我們前進的最大動力,做再多也是值得的.皇冠信奉客人為家人,讓您的每一次旅行都有回到家的感覺,對家人的關懷,體貼,照顧,温暖,是每位皇冠人送給親最真誠的禮物,希望與您再次遇見!
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Aug 22, 2023
good!
Response from Property: 尊敬的客人,您好,我看到您的點評,心裏有些許的小失落,小傷心,很遺憾我們的服務及硬件設備都沒有達到您的5星好評,當然我們也會繼續努力的,感謝您抽出寶貴的時間給我們點評,您對我們的鞭策是我們不斷進步的最大動力。酒店地理位置優越,位於湘西吉首市高新技術產業開發區,距離銅仁鳳凰機場 (機場名稱) 68公里,近酒店的杭瑞,包茂高速公路入口 5-8公里,距離吉首高鐵東站僅有5公里。湘西皇冠酒店全體員工期待與您的下一次見面。祝您平安喜樂!
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DevinWHY
Superior Queen Room
Stayed in Dec 2024
Business travelers
5 review
3.5/5
Posted on Dec 25, 2024
As the only international brand hotel in my hometown (at least the results show that it is), my personal recognition of the InterContinental brand, and as an industry insider, I chose Xiangxi Crown on the last night of my trip.
But overall, it overturned my impression of the InterContinental brand. Let me talk about my personal feelings from before check-in to after check-out (the following only represents my personal experience)!
1. Before check-in, I did have great expectations for Crown. As a hotelier, I feel that my hometown finally has a decent international brand, and I am a little proud. Although the overall appearance and internal structure of the hotel can only be regarded as mediocre, it is worthy of the word luxury for a city like Jishou.
2. When checking in, the front desk lady politely reminded me of the mistake in the room reservation, avoiding the loss that I might incur. Thank you very much. But for a hotel, service is holistic and interrelated. The reason why the service is given 1.5 points is entirely because of the polite and kind reminder of the lady at that time. In addition, the hotel's services can be said to be only available, or "if available" in the current more popular language;
3. After checking in, a series of problems came up:
a. Because I came back to do business this time, I brought some important information and documents with me. I wanted to put them in the safe, but the safe could not be used (it may be that the battery was out of power or the motherboard was faulty). From this, it can be seen that this aspect is definitely not a daily inspection item of the hotel. As a service industry, there has always been a concept that "if a product is not good or has defects, it is better not to present the product", which is the old saying "better to have nothing than to have something bad" or "better to have nothing than to have something bad".
b. The size of the rubber slippers is wrong. I have a normal height and a normal shoe size. As a result, I took dark rubber slippers, which were at least two sizes smaller (normally, dark is for men and light is for women). At the same time, light rubber slippers are actually the same size as dark. Normally, adult rubber slippers, dark and light will have a fixed shoe size (2-3 spare). I don't know what the standard shoe size of InterContinental's regular configuration is. But I believe that adult men will definitely not use size 39-40 as the standard room configuration.
c. Bathroom: The inner door handle is a bit weird. When opening and closing the door in the bathroom or toilet, there is only a small square as shown in the picture. Compared with the normal door handle, it is very inconvenient. Then, the bathroom shelf is a mesh shelf, which looks very cheap. During the bathing process, the toiletries fell into the gap. Alas! It's the level of City Express. In addition, the fake drawer under the wash basin should be checked and repaired regularly. Does it really look good as shown in the picture?
d. Bathroom: There is a book rack, but there are no books and newspapers. Maybe it's because modern people are watching mobile phones, so there are no books and newspapers? But why did they design this function at that time? As a result, it has become a sanitary dead corner that hides dirt and filth (it is recommended that the hotel check the position of this dead corner carefully. If it is determined that there will be no more books and newspapers, then seal it up). Then, after entering the toilet, press the flush button. As a result, as soon as I let go, the button jumped up high 😓 and fell off directly. Don't you press a button to check the drainage and facilities during daily cleaning?
e. The scale makes me doubt myself. Almost every time I stand on it, the results are different. InterContinental, international brand, what about LQA? What about the minimum service standard? Can you strengthen the daily facility inspection?
f. This time I came back mainly for business, but I haven't been back to my hometown for nearly ten years. It is also necessary to meet friends and chat and drink. I returned to the hotel room at about 23 o'clock. I did drink a little too much. But the thickness of the hotel's quilt and the air conditioning made me wake up at more than three o'clock in the morning. I am not a hypocritical person, and I was still drunk. Therefore, I didn't tell the staff. Because I probably know that when I call, there will be no immediate measures except for the routine operations such as changing rooms and adding quilts. Therefore, I chose to get up and take a hot bath to warm my body.
g. The next morning, after getting up, I still felt the room was very cold. Here I admit that I knew very well that this problem was like this (the entire hotel industry was in a downturn, so when you can't open up, you have to cut costs), and it couldn't be solved. It was impossible to turn on the air conditioner host or increase the host temperature for my room. But at that time, I had obviously caught a cold, and I was a little angry and a little upset (after all, I had a cold, fever, and dizziness), so I called the front desk and asked whether the hotel had turned on the air conditioner host. Why was the air conditioner in my room set to heating, 30 degrees, and the maximum wind speed, and after a night, the room was still so cold?
h. The front desk was a little surprised that I directly questioned whether the air conditioner host was turned on (later, the training of the front office's adaptability should be strengthened. After all, the guests now are not those who have not seen much of the world more than a decade ago. Many guests who live in hotels regularly know the hotel well, and are even more professional than ordinary hotel people, okay?), and then said that the engineering colleagues would come to my room to check. In fact, I was washing up at the time, and I was a little reluctant in my heart. But since you didn't ask me, I understand that you have to complete your work. So I didn't refuse explicitly. After the engineer arrived at the room, he checked everything and told me that everything was normal. I didn't want to embarrass him, so I just asked, "I turned on the air conditioner all night. Do you think the indoor temperature is normal now?" The engineer didn't answer. So I politely asked the engineer to leave the room and go to work.
4. Before leaving the hotel, I went to the breakfast room to try breakfast. I can only say that the quality of the breakfast is between mediocre and unsatisfactory.
Let me tell you a little episode! These episodes are not an evaluation of the hotel's standard service, but as a personal opinion, I think that international brands like Crown should be able to do it.
1. Since I haven't been back to my hometown for many years, I also bought a lot of local specialties when I came back this time. But I forgot to buy sealing tape at that time, so I called the hotel and told me that I bought some specialties and needed to pack them, and asked if the hotel had some wide tape to borrow. But the immediate answer was no, there was only a small transparent tape for office use. I emphasize that it was immediately! What? A five-star hotel, no sealing tape? Are you sure?
2. Because I had a cold and a fever, I was not feeling well. I hurriedly finished my breakfast and went back to my room. While waiting for the elevator, I met two hotel executives who waited for me politely and pressed the elevator floor for me. After all, they were professionals who had been engaged in the service industry for many years. I could tell at a glance that their service concept was online. In fact, I met them in the breakfast room. During the whole breakfast process and the encounter in the elevator, I really wanted to reflect the problem to these two leaders positively. But I was very uncomfortable at the time, so I held back.
3. Before checking out, I called the front desk to inform them that there were many things to take. It was not convenient to ask the front desk to return the room card, so the room card would be left in the room. Then I started to pack up and go out. Before leaving, a hotel guy came to the room and brought some fruits and drinks for me to take away and eat on the way. I am very sorry here, and I rejected the guy's kindness very bluntly and with a not-so-good attitude. It's not that the guy did anything wrong, but that I was in a bad mood at the time. Furthermore, from the time I called to ask, to the time I finished breakfast and checked out, there were three hours in between. If you want to make a service remedy, why choose the last quarter of an hour?
Finally, I want to say that I only gave the hotel 0.5 points at the beginning, but in the process of writing this article, I kept adding points to the feeling and service I was given. The reminder from the front desk lady and the service awareness of the two executives all influenced me to adjust the score during this narrative process. However, 3.5 points is the limit I can give. I hope to attract the attention of the hotel and re-sort out the service and standards. I still hope that you can truly meet the standards of Intercontinental and truly become the leading hotel in your hometown.
Finally, don't punish anyone because of this comment. After all, no one has made a principled mistake in this matter.
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6/10
Response from Property: 您好,感謝您選擇入住湘西皇冠國際酒店,未能給您帶去滿意的入住體驗我們感到非常抱歉,得益於您的分享讓我們意識到仍有進步和改善的空間,您的意見和建議是我們酒店不斷優化和前進的基石,我已將您的反饋分享至相關部門,並將儘快進行進一步優化和調整,在入住期間給您帶來的不便以及如出現了未能及時提供服務的情況或未溝通到位而給您帶來了困擾,我們再次致以誠摯的歉意。酒店對任何一位賓客的意見抱着:有則改之,無則加勉的態度,我們始終相信好的口碑一定是從客人最真摯,最真誠的滿意度推薦出去的,我們會不斷進步,期待您的監督!也期望您能繼續支持湘西皇冠國際酒店,見證我們的努力和提高,最後祝您萬般熙攘化清風明月,四方夢想皆如常所願。
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vivianyan3
Superior Queen Room
Stayed in Dec 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The best hotel in Jishou. The location is very convenient. It is next to the shopping mall and the Xiangxi Tujia and Miao Museum. It is about ten minutes by taxi from the ancient city of Qianzhou. During the stay, the housekeeper Yang Chen was very considerate and the service staff were very enthusiastic throughout the entire stay. High praise~
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湘西皇冠國際酒店並與我們分享您的肯定,也謝謝您對我們楊晨小姐姐的高度評價,酒店位於湘西高新技術開發區,附近有宏大廣場、博物館,周邊設施齊全,出行方便。從這裏您可以輕鬆前往美麗的鳳凰古城、乾州古城、矮寨大橋及芙蓉古鎮各主要景點,酒店距離高鐵站衹要12分鐘的車程,交通十分的便捷,我們期待您的再次光臨。
jerry_1202
Deluxe 2-bed Room
Stayed in Dec 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The hotel is grand, with convenient transportation, friendly front desk and room service, and upgraded rooms. The room is large, quiet, soundproof, comfortable, air-conditioned and hot water all meet the standards of a five-star hotel.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓:您好!感謝您選擇湘西皇冠國際酒店,作為湘西的地標性建築,酒店全樓高137米,建築宏偉大氣,坐落在經開區商業中心,吃喝玩樂都非常方便,酒店有24小時的前台和客房服務,入住有任何需要都可撥打前台電話。房間格局分明,做到乾濕分離,寬敞明亮,床墊採用斯林百蘭品牌,軟硬兩面,可滿足不同客户羣體需求 ,空調和熱水也可達到冬季用量的需要。貴賓的鼓勵是對酒店最大的支持,我們會用心服務好每一位家人,期待與您的下次相遇!
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Anonymous User
Superior Queen Room
Stayed in Dec 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Upgraded to a big room, I like it as always! The room is very comfortable, with a big bathtub and a separate cloakroom. The hotel has a Christmas atmosphere. On Christmas Eve, an apple was given with a small light flashing, which was very heartwarming! Miss Xu Lili at the front desk was very warm and smiled beautifully. The breakfast variety is very rich. There are some varieties of breakfast at 9:40, but not much is left, so I got up a little late. Next time I come to Xiangxi, it will be my only choice.
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Original TextTranslated by Google
6/7
Response from Property: Dear guests, hello: We are really happy to see that you have such a high evaluation of Crown. Thank you for your high recognition and affirmation of Miss Xu Lili at our front desk. Thank you for your trust in Xiangxi Crown International Hotel. Our breakfast is located in the western restaurant on the first floor. It is divided into a buffet Chinese and Western breakfast, with Xiangxi specialty rice noodles and nutritious porridge, eggs, fried eggs, tea eggs, nutritious milk cakes, dessert bread, and all kinds of fresh fruits and vegetables. There are more than 50 varieties of breakfast, which can meet the tastes of guests from different regions. It has indeed been recognized by many guests. Thank you for your recognition and encouragement of our service. This is also the motivation for all employees to provide better services to guests. We will continue to work hard and wish you a happy life. We look forward to your visit again.
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Guest User
Superior Queen Room
Stayed in Dec 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 25, 2024
I was pleasantly surprised after experiencing this hotel. From the moment I stepped into the lobby, I was impressed by its luxurious decoration and warm service. The room was spacious and bright, and the bedding was comfortable, allowing people to have a good night's sleep. The restaurant has rich food, and the service staff is considerate and thoughtful, especially the gentle smile of the girl Zhang Ying at the front desk, which makes people feel like spring breeze. The whole journey became more perfect because of this hotel.
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Original TextTranslated by Google
Response from Property: Dear guest, hello: We are really happy to see your high evaluation of Crown. Thank you for your high recognition and affirmation of Miss Zhang Ying at our front desk. Your praise is our motivation to move forward! We at the hotel strive to provide the most considerate and meticulous service to each VIP and bring a super value experience to each guest. Crown Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to VIPs with a simple style and warm and considerate service. The encouragement of VIPs is the greatest support and encouragement for the hotel. We will serve every family well and look forward to meeting you next time.
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Guest User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
The hotel's environment is beautiful, and the architectural design is also very unique. Christmas is coming, and the lobby is full of atmosphere, which makes people feel relaxed and happy. The hotel staff's service is also very thoughtful. The service attitude of the front desk girl Jingjing is also very good. There is also warm tea when checking in, which left a very good impression on me. During my stay, my requirements were met in a timely manner. It can be called a silky service. I personally think that the cost-effectiveness alone really impressed me! Sincerely recommend Jishou Crown International Hotel!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好:看到您對皇冠如此高的評價,我們心裏真的很開心,也謝謝您對我們前台的晶晶小姐姐的高度認可和肯定,到貴賓您簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務,酒店的我們為求每位貴賓提供最貼心細緻的服務為每位賓客帶來超值的體驗,皇冠酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向貴賓展示酒店的獨特的魅力,貴賓的鼓勵是對酒店最大的支持和鼓勵,我們會用服務好每一位家人,期待與您的下次相遇。
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Guest User
Superior 2-bed Room
Stayed in Dec 2024
Other
15 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The overall experience of staying in the hotel is very satisfactory. Jingjing at the front desk has a very good service attitude. The room type was upgraded for me because the room was not tight. Free luggage storage and wake-up service were provided. The service was efficient and the room service was also in place. There were many varieties of breakfast meals, and the restaurant waiters were very proactive. The location of the hotel is also very good. The room is clean and tidy, the bed is of suitable height, the space is large, the lighting is good, and the TV screen is large and the definition is high. There is also a refrigerator and an iron in the room. The facilities and equipment are very complete. I recommend Jishou Crown!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好:看到您對皇冠如此高的評價,我們心裏真的很開心,也謝謝您對我們前台晶晶小姐姐的高度認可和肯定,很高興看到您在酒店度過一段愉快的時光,我們將會繼續保持我們一貫的高水準服務要求,服務於每一位賓客,酒店位於湘西高新技術開發區,附近有宏大廣場、博物館,周邊設施齊全,出行方便。從這裏您可以輕鬆前往美麗的鳳凰古城、乾州古城、矮寨大橋及芙蓉古鎮各主要景點,酒店距離高鐵站衹要 12 分鐘的車程,交通十分的便捷,我們期待您的再次光臨。
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Guest User
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The room type was upgraded and the experience was great! The hotel has an elegant environment, clean and tidy rooms, complete facilities, thoughtful and meticulous service, rich and delicious breakfast, high cost performance, and convenient location. It was a very satisfactory stay experience!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湘西皇冠國際酒店並與我們分享您的肯定,很高興看到您在酒店度過一段愉快的時光,我們將會繼續保持我們一貫的高水準服務要求,服務於每一位賓客,酒店位於湘西高新技術開發區,附近有宏大廣場、博物館,周邊設施齊全,出行方便。從這裏您可以輕鬆前往美麗的鳳凰古城、乾州古城、矮寨大橋及芙蓉古鎮各主要景點,酒店距離高鐵站衹要 12 分鐘的車程,交通十分的便捷,我們期待您的再次光臨
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Guest User
Superior Queen Room
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
It was an unexpected gain to choose to stay at the Xiangxi Crown Hotel. There is not only a large shopping mall with food, drink and entertainment next to it, but also a gym and swimming pool on the 4th floor. The service of the front desk receptionist Cao Dan was very good. I felt at home. The room check-in experience was also very good. In addition, the breakfast of the hotel was really good. There were many choices and the taste was great. It was a good choice. Next time my friends come, they will continue to choose the Crown Hotel.
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Original TextTranslated by Google
6/9
Response from Property: Dear guests, hello: We are really happy to see you speak so highly of Crown. Thank you for your high recognition and affirmation of Ms. Cao Dan at our front desk. Your praise is the driving force for us to move forward! , the hotel is located in the Xiangxi High-tech Development Zone. There are grand squares and museums nearby, and the surrounding facilities are complete and convenient for travel.
Convenience. From here you can easily go to the beautiful Fenghuang Ancient City, Qianzhou Ancient City, Aizhai Bridge and major attractions in Furong Ancient Town.
The hotel is only a 12-minute drive from the high-speed rail station, and the transportation is very convenient. We look forward to your visit again.
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elnene
Executive Queen Room
Stayed in Dec 2024
Business travelers
54 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Xiangxi Crown International Hotel is a very good hotel, which is located in Jishou City, Xiangxi Tujia and Miao Autonomous Prefecture, Hunan Province. With luxurious rooms, spacious conference facilities and first-class catering services, this hotel provides guests with a comfortable and convenient accommodation experience.
First of all, the rooms of Xiangxi Crown International Hotel are very luxurious. Each room is equipped with high-quality furniture and bedding, so that guests can enjoy a comfortable rest environment during their stay. In addition, the rooms are equipped with modern facilities such as flat-screen TVs, mini bars and free Wi-Fi, meeting the various needs of guests.
Secondly, Xiangxi Crown International Hotel has spacious conference facilities. There are several meeting rooms and banquet halls in the hotel, which can accommodate meetings and events of various sizes. These conference facilities are equipped with advanced audio equipment and projectors, providing an ideal venue for business meetings, seminars and celebrations.
In addition, Xiangxi Crown International Hotel also provides first-class catering services. There are several restaurants and bars in the hotel, offering food and drink options for all tastes. Whether tasting local specialties or enjoying international cuisine, guests can find options that meet their tastes here.
In general, Xiangxi Crown International Hotel is famous for its luxurious rooms, spacious conference facilities and first-class catering services. Whether traveling for business or pleasure, this hotel offers guests comfort and convenience.
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Original TextTranslated by Google
6/8
Response from Property: 尊敬的貴賓,感謝您的滿分好評,我們會繼續努力,為您提供滿意加驚喜的服務,酒店擁有1300 多平方米佈局靈活的會議場地以及 800 平方米的無柱式大宴會廳,所有的會議室均配備了先進的試聽系統、獨立照明系統、液晶投影儀或 LED 屏,可承接大型會議、年會及婚宴,我們皇冠酒店事無鉅細的幫您打理每一個環節,同時,我們也很榮幸能夠為您提供優質的服務,您的 5 星好評是我們的前進道路上的指明燈,非常歡迎您無論是商務出差還是旅行再次選擇我們的酒店,我們期待與您再次相見!
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Guest User
Superior Queen Room
Stayed in Dec 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Parking is convenient, the interior style of the room is also quite good, it is not far from the high-speed rail station, and it is convenient to eat around. Xiao Xiang at the front desk was very enthusiastic and recommended a lot of food, drink and entertainment in Xiangxi. I ordered 👍 for her
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好:看到您對皇冠如此高的評價,我們心裏真的很開心,也謝謝您對我們前台向婷小姐姐的高度認可和肯定,很高興看到您在酒店度過一段愉快的時光,我們將會繼續保持我們一貫的高水準服務要求,服務於每一位賓客,酒店位於湘西高新技術開發區,附近有宏大廣場、博物館,周邊設施齊全,出行方便。從這裏您可以輕鬆前往美麗的鳳凰古城、乾州古城、矮寨大橋及芙蓉古鎮各主要景點,酒店距離高鐵站衹要 12 分鐘的車程,交通十分的便捷,我們期待您的再次光臨。