Jiuzhaigou Jingyue Holiday Hotel

Jiuzhaigou Jingyue Holiday Hotel Reviews

Jiuzhaigou Jingyue Holiday Hotel

No. 16, Group 2, Longkang Village, Zhangzha Town, Jiuzhaigou, Sichuan, China, Jiuzhaigou, Sichuan, ChinaView Hotel Details
Jiuzhaigou Jingyue Holiday Hotel
Jiuzhaigou Jingyue Holiday HotelJiuzhaigou Jingyue Holiday HotelJiuzhaigou Jingyue Holiday Hotel
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Jiuzhaigou Jingyue Holiday Hotel Guest Reviews

4.3/5
257 review
Verified reviews
Location4.3
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(257)
Positive reviews(239)
Reviews with photos/video(52)
Close to scenic area(26)
Friendly front desk staff(16)
Many amenities(10)
Well decorated(9)
Convenient for shopping(8)
Comfortable bed(7)
Poor air conditioning(6)
Tasty food(6)
Negative reviews(18)
Malamook
Delightful Family Room
Stayed in Sep 2024
Family
5 review
3.2/5
Posted on Sep 19, 2024
We stayed for 2night. The room was clean. Might hear Some noises from outside. Restaurant and local convenient store were nearby but they dont open at early morning. So, better buy it at night before going to JZG. Take taxi to jiuzhaigou 15 yuan or you can walk (we walk back from JZG the river side view is good but a lot of merchants were closed). Breakfast limited option: fried rice, boiled egg, fresh tomato, stir fried vegetables, soy milk, bun. We asked to make the room up they just do the bed and give more water bottles but no clean the toilet. We had to early check out to get the train, just dropped the keycard in the box at front desk.
Response from Property: Dear guests , thank you for choosing Jingyue Holiday Inn! Our goal is to provide guests with a comfortable environment and the best service. Thank you for your valuable advice, which will help us to continuously improve and maintain the high standard of service and facilities, make Our Service Day by day perfect, welcome you to visit again.
Minhloc
Delightful Twin Room
Stayed in Sep 2024
Couples
8 review
4.2/5
Very Good
Posted on Oct 12, 2024
I also like the entertainment area of the hotel.
Response from Property: Dear guests, thank you very much for choosing Jingyue Holiday Inn and for your attention and affirmation. The hotel will be newly opened in July 2024, and the hotel has a children's playground, gymnasium, chess and card room, game area, billiards room, etc., which can meet the needs of different people. We are always determined to provide our guests with a sophisticated, elegant and comfortable living environment. May our sunny and warm service bring you the supreme service experience. We look forward to coming back!
Guest User
Light Enjoyment Double Bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 22, 2024
First time in Jiuzhaigou, very satisfied with the experience. The service of the front desk lady is very good. Breakfast is self-service and you can take whatever you want. All the staff are very enthusiastic and there are entertainment venues.
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Response from Property: Dear guests: Hello! Thank you for choosing Jingyue Hotel. We are willing to do our best to make your journey easy, pleasant and smooth. We look forward to your visit again to experience a different style. Wish you: All the best!
Guest User
Light Enjoyment Double Bed Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 19, 2024
The girl at the front desk was very enthusiastic. I had some questions and she answered them very enthusiastically. The room was very clean and there was no odor. I heard that they were newly opened and was worried about the odor, but I was surprised when I arrived.
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Response from Property: 尊敬的顧客,您的肯定是我們最珍貴的禮物。我們會用心呵護這份信任,不斷提升自我,為您提供更加貼心周到的服務。“隨風潛入夜,潤物細無聲”,願您的生活充滿甜蜜與温馨!
Guest User
Light Enjoyment Twin Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 13, 2024
After enjoying the beautiful scenery of Jiuzhaigou in summer, I visited Jiuzhaigou again in early winter! I just wanted to find a hotel close to the scenic spot and clean, and it did not disappoint. As soon as I entered the lobby, I smelled the unique fragrance of this hotel (this aromatherapy is worth recommending). The girl at the front desk was very enthusiastic ❤ and introduced the food next to the hotel and the temperature difference in this season. The room is simple and elegant. You can tell at a glance that it has been newly renovated. The air conditioning is very good and the hot water temperature is very suitable. Highly recommended!
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Response from Property: 山河遠闊,人間煙火,無一是你,無一不是你~感謝您的肯定!我們會繼續努力,期待您的再次蒞臨見證喔~
Guest User
Light Enjoyment Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The hotel is in a good location. It is easy to find by driving. There is a free parking space in front of the door. There is also a parking lot. You can park there at night for free. There is an elevator. It is quite large, with many rooms. The facilities in the room are complete and the hygiene is good. There is also free mineral water. The most important thing is that we have children with us. The little sister at the front desk specially upgraded us to a parent-child room for free. The service is thoughtful and comfortable. It creates a feeling of home for me. It is impeccable in both big and small aspects.
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Response from Property: 尊敬的賓客: 您好! 感謝您對璟悦的信賴與選擇! 從您步入酒店的那一刻開始您就是我們的家人,我們希望用自己的貼心給您家人般得照料,我們就是您在九寨溝温暖的家外之家!常回家看看! 祝: 安好!!
Xiduoshiyushiduopili
Delightful Family Suite
Stayed in Nov 2024
Family
2 review
1.2/5
Posted on Nov 4, 2024
The hotel I booked for 840 is not as good as the 400 Hanting Hotel in the county. I understand that there is a premium for accommodation in Goukou, but is the service too bad? The rating of this hotel on the platform is actually 4 diamonds, which is amazing. The experience of staying here is extremely poor and even worse than the 2-diamond express hotel. The first time I booked a hotel in my life, Waterloo, was thanks to this hotel. 1. After I asked for a quieter room, I was still given a room adjacent to two main roads and the basement, adjacent to the billiard table and fitness equipment, and the windows were not soundproof at all. There was still a lot of noise when they were closed. The noise continued all night from both inside and outside the hotel. 2. The phone in the room was out of service, and I finally found a phone on Ctrip to call the front desk 3. The front desk staff did not wear uniforms, and it was obvious that they had not been trained before they started working. 4. After I reported the problem, the front desk staff promised to give me a reply after communication. I stayed up at 11 o'clock in the middle of the night waiting for a reply. After waiting for half an hour, I was told that there was no solution. Why didn't they play back my phone notification when they knew there was no solution, leaving me waiting for the phone in the middle of the night? 5. The sensor light in the toilet is even more outrageous. When people turn over in bed, the sensor light will light up. I don't know how many times I was woken up by the sensor light in one night. I was seriously sleep deprived. I was in a trance when I visited the scenic spot the next day. 6. The quilt in the room is very, very thick, and I called the front desk and was told that there was no thin quilt to replace. It was too hot even with the air conditioner on. I sweated all over when I slept. The three of me basically slept until four o'clock and didn't fall asleep again. I booked the Goukou Hotel just to have a good sleep and stay energetic to enjoy the beautiful scenery of Jiuzhaigou the next day. I believe that the price of 840 yuan is no longer among the ranks of cheap hotels. I didn't expect such a bad experience, which seriously affected my mood for visiting the scenic spot the next day! It is recommended that travelers who visit Jiuzhaigou carefully choose the hotel to stay in! ! !
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Response from Property: 尊敬的顧客您好! 感謝您選擇璟悦假日酒店,金秋十月是一年之中最美的季節,確實也是出遊的好時機。九寨景區所有酒店的價格都略有上浮,相信您在預訂時也是對比過其他酒店,建議您錯峯出行哦,這樣才能更好的領略九寨的美。同時也謝謝您的寶貴意見! 我們會加強員工的業務培訓, 我們會不斷地要求自己, 好一些再好一些, 請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所, 竭誠期待再次為您服務!
Anonymous User
Delightful Three-Bed Room
Stayed in Oct 2024
Family
7 review
0.6/5
Posted on Oct 27, 2024
First time giving a bad review I went on a trip with my friends and children and booked 3 rooms in total. All of us gave bad reviews. The room cost more than 1,000 yuan a night, but it was worse than a hotel that cost 300 yuan. It couldn't even be cleaned. There were stains on the sheets. There are many rooms in the hotel, and there are many tour groups. Before 6 o'clock in the morning, the door started to make noise. The soundproofing of the room was very poor. After the noise upstairs, the tour bus was noisy downstairs, and the tourists on the bus were noisy. The music played by the tour bus was also very loud. The reception process at the front desk was also unfamiliar, and they ignored me when I asked questions. It's hard to say when my friend went to have breakfast. If you are not traveling with a group, you have no choice. Self-driving travel is not recommended. You can't even guarantee a quiet rest.
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Response from Property: Hello dear customer! Thank you for choosing Jingyue Holiday Hotel. Golden autumn and October is the most beautiful season of the year, and it is indeed a good time to travel. The prices of all hotels in Jiuzhaigou Scenic Area are slightly higher. I believe you have compared other hotels when booking. It is recommended that you travel during off-peak hours so that you can better appreciate the beauty of Jiuzhaigou. Maybe you have some misunderstandings. The hotel is large and will receive not only groups but also a large number of individual travelers. Especially Ctrip VIPs like you, our hotel has always attached great importance to it. The hotel has Ctrip’s exclusive check-in and check-out channels, allowing you to enjoy Ctrip’s benefits quickly and conveniently! At the same time, we have also prepared exclusive elevators, exclusive floors, and butler-style services for delivering luggage to the room for individual travelers! I will also notify the corresponding departments about the breakfast issue, and we will make appropriate adjustments in the future. I feel deeply guilty and uneasy about the lack of care. We sincerely invite you to experience it again in the near future and provide you with better services. Wish you well!
Guest User
Delightful Twin Room
Stayed in Oct 2024
Travel with friends
3 review
2.0/5
Posted on Oct 25, 2024
The non-smoking room smelled of cigarette smoke, and it stunk!!! I told you many times when booking and picking up the room that it was a non-smoking room. As a result, the room smelled of cigarette smoke. Even when I opened the window, it smelled like cigarette smoke! Just call the service desk and call yourself. Bear it!!! The hotel lobby, elevators, and corridors all smell of smoke! Toilet paper may not be available, you have to call to get it! The breakfast food is cold
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Response from Property: Dear customer, hello! Thank you for your valuable comments! We will definitely review our shortcomings and actively correct them. We will try our best to satisfy you. Welcome to supervise! Thank you!
Guest User
Delightful Family Suite
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The family suite I booked has three beds, is clean and hygienic, has a pool table, fitness facilities and children's ocean balls on the 3rd floor, and not many breakfast varieties. The hotel is 2 kilometers away from the entrance of Jiuzhaigou Scenic Area. You can take a taxi to the entrance of the scenic area at ordinary times. You may not be able to get a taxi during the peak season, and you can walk for half an hour.
Original TextTranslated by Google
Response from Property: Dear guests, Hello! Thank you very much for choosing Jingyue Holiday Hotel and giving your attention and affirmation. The hotel was newly opened in early July 2024. The hotel has a children's playground, gym, chess and card room, game area, billiard room, etc., which can meet the needs of different groups of people. Your affirmation is our most precious gift. We will cherish this trust with our heart, constantly improve ourselves, and provide you with more considerate and thoughtful service. "With the wind sneaking into the night, moistening things silently", may your life be full of sweetness and warmth!
Willielin532
Queen Room
Stayed in Oct 2024
Family
31 review
2.5/5
Posted on Oct 12, 2024
It's an old hotel, even though it has the Holiday Inn sign, it doesn't have the proper services and equipment at all. Even though the internet says it is smoke-free, there are still people smoking everywhere. The hotel service staff opened the door directly and entered the room without knocking. The front desk staff were cold and unfriendly, this is a disappointing hotel.
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Response from Property: 非常感謝您選擇璟悦假日酒店並留此點評。我們一直鋭意進取,全心全意為賓客提供精緻、優雅、舒適的居停環境,我們始終相信好的口碑來自客人最真誠的推薦。酒店將對您提出意見認真看待,我們已經反饋給相關部門並立即進行了改進, 相信日後我們的同事在為客人服務將更加細緻。再次對您的不悦深表歉意, 期待您的再次入住感受我們更好的服務。
Guest User
Delightful Family Suite
Stayed in Oct 2024
Family
24 review
4.8/5
Amazing
Posted on Oct 11, 2024
The suite we booked has a 1.8-meter bed and a 1-meter bed inside, and a 1.5-meter bed outside. It is enough for the whole family to sleep. There is also a desk inside. The location is 2.4 kilometers away from Jiuzhaigou Scenic Area. You can take a taxi for 10 or 20 yuan. Taxis are a bit expensive, but the hotel service is ok. Any problems can be solved. However, it is recommended to give some instructions. The hotel phone is a separate line, and it is a bit strange to call the front desk, but it works. The hygiene is ok, and the breakfast is also ok. It is okay if you don’t have high requirements for traveling. It’s just that the quality of some guests is average. They smoke in the restaurant and sometimes in the corridor, and no one stops them. Maybe the locals think it’s nothing. There are restaurants nearby. The barley cakes and beef noodles at Beef Noodle King are good. High cost performance. The room facilities feel a bit old, not like they have just been renovated. Maybe they just painted the walls, but overall it’s okay.
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Response from Property: Dear guests: Hello! By chance, we met you. By chance, you chose us. There are too many choices in life. Every choice you make is a kind of fate. Thank you for your thoughtfulness. , your care will surely gain a lifetime of warmth. Looking forward to seeing you again!
Guest User
Light Enjoyment Twin Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Very good, clean, I like it very much. Next time I go to Jiuzhaigou, I will choose this one again. New decoration style, good environment, many restaurants around, close to the scenic spot, convenient transportation, haha
Original TextTranslated by Google
Response from Property: Thank you for your careful review! You must be a very tasteful person! The good service is because there are guests like you who are always paying attention to us. We are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family, so everything you do in your stay, we are particularly concerned about, caring, considerate, caring, warm, is the most sincere gift from every Jingyue person to you. Here, we will, as always, welcome you again with a cordial smile!
Guest User
Light Enjoyment Double Bed Room
Stayed in Sep 2024
Travel with friends
4 review
0.5/5
Posted on Sep 30, 2024
1. The built-in door lock is broken 2. The air conditioner is broken 3. The phone cannot be dialed, and it is impossible to connect to the hotel front desk, and it is impossible to contact the front desk according to the reserved number, see picture 4. Need to dry 2 long hairs need 4 hair dryers! It will be overheated and unusable in 1 minute! I have caught a cold in the plateau! 5. The hair dryer can be used in turn, but it is refused, saying that there is no spare one! It is necessary to communicate for a long time with wet hair after taking a shower, and wait at least 20 minutes before sending the hair dryer? !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you have had. We will share every valuable suggestion you have mentioned with the hotel management, and find out the shortcomings from the subtleties, keep the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for our guests. We believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Anonymous User
Delightful Twin Room
Stayed in Sep 2024
Solo travelers
53 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Close to Mizoguchi, convenient transportation, hygienic environment, and convenient restaurants nearby
Original TextTranslated by Google
Response from Property: Hello dear customer, thank you for choosing Jingyue! The hotel is located in Jiuzhaigou, a scenic spot known as "Paradise on Earth and Fairy Tale World". It is surrounded by mountains and rivers, has fresh air and is convenient for travel. The scenery of Jiuzhaigou Valley is very charming in all seasons. In the spring, the buds are green and the waterfalls are brisk; in the summer, the green shade surrounds the lake, and the orioles and swallows dance; in the autumn, the mountains are covered with red leaves, and the colorful forests are everywhere; in the winter, the mountains are wrapped in snow, and the ice waterfalls are like jade. Looking forward to meeting you again in "Beautiful Jiuzhaigou" Jingyue, I wish you a happy life! Happy every day!