Jiuzhaigou Xintaoge Collector Inn Reviews

Response from Property: Dear guest, we are deeply sorry that you had such a bad experience at the inn. We sincerely apologize to you. Xiaozhan would like to explain to you one by one the problems you have reported. No. 1. Regarding the issue you reported about the old rooms. The Inn was renovated and opened in 2019, but during the epidemic in 2019, the Jiuzhaigou Scenic Area was closed most of the time, so the Inn was closed immediately after opening. It will not be considered a real Inn until the epidemic is completely relaxed at the end of 2022. In a sense, it has been open for business, so the inn has been operating for less than 2 years, so to be honest, the guest rooms in the inn should not be considered old. 2. You mentioned that the dirty paper towels on the table were not disposed of. I would like to explain this to you. This is because we require the housekeeping staff to only clean the garbage in the trash can. Because there have been disputes over this kind of thing before, the housekeeping staff left the room in the room. Things that were thought to be garbage were cleaned up, but it turned out that these things were useful to customers. For example, empty mineral water bottles contained contact lenses. You couldn’t see this unless you looked carefully. Who would have thought of this, so we later just Ask the aunt to clean the garbage in the trash can when you renew the room, and do not touch other customers' things. 3. You reported that the quilts were randomly spread on the bed after the room was cleaned. We solemnly apologize to you for this, because we later asked the aunt who cleaned the room that day, and she said that it was indeed her who cleaned the room and made the bed. It was time to be negligent. Usually we will have another staff member check it again after cleaning, but at that time it was the peak of summer and there were many things to do. The staff member who did this inspection only checked the rooms that were cleaned after check-out, and did not check the extended stay. Double negligence in cleaning the room led to this unpleasant incident. We sincerely apologize to you. In fact, if you reported it to the front desk in time, we would immediately take compensation or even compensation measures. Of course, as a service provider, we cannot ask the customer to go there by themselves. If you report a problem, it is our duty to do everything well and make the customers feel comfortable. The Inn is just showing our attitude to you. If you are not satisfied with anything at that time, we will try our best to report it to us in time. to satisfy you. 4. I want to tell you about the wrinkled towels you reported. We wash the towels and bath towels ourselves and do not take them to the laundry room. Our washing machine equipment is the same as the laundry room here, but We don’t have drying equipment, because the drying equipment in the laundry room has an ironing function. After washing our bedding, we dry it on the roof of the inn. The sunshine here in Jiuzhaigou is strong and the ultraviolet rays are very good for sterilization. effect. The bedding washed in the laundry room can be ironed very smooth. It looks comfortable but cannot be seen in the sun. Each has its own advantages and disadvantages. Also, the rooms in our inn are absolutely changed for each guest. There will be no items used by the previous customer for the next customer. You can tell by looking at the positive reviews of our store, and we never take the initiative to ask customers. Write us a good review, so you have to know how difficult it is to maintain our reputation like this, so we can't ruin our reputation just to be lazy. It's a fish or a bear's paw, which is more important, we are very clear. July and August are the peak seasons in Jiuzhaigou after May 11th. Therefore, as hotel prices increase, the price/performance ratio may decline accordingly. Xiaozhan thought this may be one of the factors that make you dissatisfied, but every time Xiaozhan Each price adjustment is based on a comprehensive comparison of the prices of hotels of the same level for a long time and then a price lower than the market average price is set. The purpose is to have a higher cost performance even in the peak season. Finally, Xiaozhan would like to tell you that good communication can solve many problems and conflicts. For example, if you can promptly report your dissatisfaction during your stay, we can handle it in time. If we really can't handle it, we will follow Xiaozhan's instructions. Style, Inn will compensate you in time or even compensate you, but the front desk did not receive any feedback from you during your stay. Then the problem persists without being resolved, and the result is that you leave feeling sulky and unhappy, and the inn also receives its first negative review ever. Therefore, communication is very important. If you don't say anything when you are angry, who in the world will know your heart? If the south wind knows my intention, a piece of ice is in the jade pot! Finally, I hope that the unpleasantness at the inn did not affect your mood during the trip. The shallowness becomes the deepness, but the long-term happiness is still young. The guilt-ridden Xiaozhan sincerely wishes you a prosperous spring and a happy summer, and a prosperous autumn and happy winter. Everything goes smoothly and everything goes well!