AX Blue Suítes

It was the WORST HOSTING OF MY LIFE WITH MY FAMILY! I made this reservation in advance, I checked several times that everything was ok, but when I arrived at the place which is a RESIDENTIAL AND NOT A HOTEL, I was surprised by the attendant that my daughter was not included in the reservation. I showed her several times what was on my app and in the email, she took the printout to be sent to the host who has NOTHING and even though he saw it, he kept saying that my daughter was not on the reservation. We tried to explain that it was for us, I asked him to give us WhatsApp but he refused to resolve it. I just said we could cancel and leave. HIGHLY ROUGH AND WEEKEND with a family on vacation. The person responsible for the place treated us well and tried to remedy the situation. We paid an extra amount of 120 reais so that we could have peace of mind that according to the app, half will be reimbursed. The apartment had underwear under the bed, peeling walls, burned out lights, missing towels, the coffee maker didn't work and there was no iron. In all the flats we usually stay in, these items are available, but not in this one. The host, as he was NOT AT ALL KIND, did not provide contact information so that we could resolve it. In addition to the swimming pool, which was not working on the day we arrived, Tuesday, the 26th. Anyway, DO NOT STAY IN THIS PLACE!!!! The owner will not make your trip pleasant!!!