Johannesburg Marriott Hotel Melrose Arch Reviews

While the Johannesburg Marriott boasts a prime location and stylish amenities, my recent experience was severely tarnished by their subpar customer service and blatant disregard for guest satisfaction. Upon check-out, I discovered that my bill was higher than the agreed-upon rate. I waited at the front desk for them to fix it before paying. However, upon returning home I discovered they charged me the incorrect, higher rate. Despite acknowledging their mistake, the hotel made no effort to rectify the situation promptly. Instead, I was subjected to a series of frustrating hurdles, including filling out numerous forms, providing copies of my booking confirmation, and enduring endless phone calls with unhelpful customer service representatives. Days turned into weeks and now months, and still, I had not received a refund for the overcharge. Each time I followed up, I was met with another hoop and further delays. Requests to have the issue escalated to the manager were ignored. While the hotel itself may offer a comfortable stay, the abysmal customer service and lack of accountability overshadowed any positive aspects. I have stayed at 100s of Marriotts around the world and this is the only Marriott where I have encountered any kind of problem – and then no responsibility to correct their own error. I strongly advise potential guests to exercise caution when booking with the Johannesburg Marriott. Be prepared for potential billing discrepancies and a frustrating battle to resolve any issues that may arise. There are many other hotels in Johannesburg that offer comparable amenities and far superior customer service.