Hotels near The Cloisters Shopping Centre, Johannesburg

We got the luxury penthouse. Good concept but not as expected. In lack of many basic amenities. No adapters for chargers. Upon request they only provided 1 for all 3 of us to use(very in convenient) Air conditioner in top room only and doesn't work. Apartment In need of maintenance. Very old. The upstairs room had horrible lighting, as good as nothing. Very dull white light. We asked for them to add a bulb but were ignored. 2 lamps on bedside tables, however 1 was only for show (not plugged in and no socket to plug it in) The other lamp had a dull white bulb. Again , low std. No hair dryer. But provided on request only. It's great that power back up is available during load shedding. No scale provided , even upon request. You need to carry your luggage all the way to the gym and weigh it there. They refuse to bring the scale to us. Very inconvenient. Concierge and security on point with friendly staff. Overall, it was a good stay ,but difficulties due to small issues.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Air conditioning was not working throughout our stay. Requested a fan several times kept being told none were available. Saw an employee taking a fan upto a room but we were still told none available. Upon requesting a compensation for the trouble we went through a fan miraculously appeared when it was almost time to check out

Excellent service. Amazing rooms and hotel. Everything was top notch. Very family friendly and our kids loved the heated indoor pool since we stayed during winter. Loved the location - so close to Nelson Mandela Square and all the restaurants

I stayed for 7 nights and there was not a single day that I did not have to call housekeeping or be passed to some other dept about missing amenities, towels, etc or laundry not returned. Very poorly trained service levels and responses. Also was asked to pay for additional drinking water or told I have to go buy it at the grocery store (on a business trip!!) and worst of all was asked to pay for additional milk pods for tea & coffee in the room, The only give 2 pods! Laundry not returned till I go to reception to pay for it even though I left deposit on credit card upon check in. Al very duisorganised.

What you see is what you get and then some. The staff are so polite and keen to assist; the rooms are spacious and very clean; and the breakfast has quite some variety. The location is very central within the Sandton area which makes moving around pretty easy especially since they provide shuttle services to and from the Sandton city mall.