Andrew
January 29, 2024
Very wonderful stay. The major downer was the pool lift did not seem to work when we tried it. I'm in a wheelchair so we try to look for pools which would have that kind of access to them. Sadly, this seems to be a common occurace where a lift is advertized on the picture for a hotel but does not work in reality. Having those lifts in working order is another way to really help set that hotel apart from the others around them. We've been to pretty much all the hotels near this stoney creek and those with lifts have the same issue; they simply do not work, need charged or repaired, and the poor staff at the front desk struggle to know how to troubleshoot the issue for either not being shown how or not a quick guide available to assist. Also, having a lift to the spa/hot tub installed would be an added bonus as well as many hotels in this area do not have that kind of accessible access either
We would have given 5 stars if not for regarding the pool and the lift's issue.