Pulai Springs Resort

Food only Malay food unfortunately.

The resort is good, we have booked family room there have 2 bed room very spaces, suitable for family chill during weekend

Spent a night at this hotel. Will stay again in the near future.

Best ever place

It was a last minute decision to stay here as we were having a family nearby. The resort is well maintained given the age of the property. It’s a good place for a mini getaway with a resort feel. The breakfast was good too.

This is my second visit of the month. I went there with my friend and booked a room with one bedroom and a living room. However, we get to know that there is no more room available when we reach there and the staff is very good and upgraded us to two bedrooms with living rooms. Room is very spacious but due to the place is currently under renovation at some certain areas so the view is just so so. But consider the price is still reasonable. The facilities at this place can be only 2/5 cause like the gym room..a lot sports equipment is out of order and looks very outdated. The steam room is not working and as well as the jucazzi is not hot at all. Only bubbles and don't feel anything 😑 The staff at there is very helpful and polite. The bell boy is very friendly and helps us to carry the luggage to the room. He provided an excellent service while I was waiting for my grab when I checked out. What he did was he asked me to take a rest at the lobby, and if the car is here, he will call me out. 5stars for him.

For the price paid, the resort meets expectations but has notable pros and cons. Don't expect a luxurious and comfortable stay, as around 20% of the hotel's equipment and facilities are out of order, and the hotel seems to lack the means or resources to fix them. For example, in the bathroom near the Sports Centre, most of the fixtures are not working properly—faucets are broken, and some toilet doors cannot be closed. The rest of the facilities are also subpar. There are lots of mosquitoes around, and the building's infrastructure is quite dusty with dried lizard droppings accumulated in places. The building seems to have seen better days, as the marble floor tiles and wooden adornments, although intact, are poorly maintained. In the rooms, there is only one bathroom for the two-bedroom type. The toilet sewage has several issues. Firstly, there is a strong urine smell in the middle of the night. Secondly, the toilet doesn't flush properly, requiring us to call the housekeeping team to fix it. The kitchen facilities are also lacking, to the extent that I wouldn't consider it a kitchen. For instance, there is no cooker or hood, no kitchen utensils or cutlery, and not even a microwave. Not all staff are properly trained, and some responses made guests feel unwelcome and dismissed. However, the hotel has redeeming points: the amazing breakfast, the kind restaurant manager Kumar, and the good massage service.