Capri by Fraser Johor Bahru Reviews
Capri by Fraser Johor Bahru
Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru, Johor, 80300, MalaysiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Capri by Fraser Johor Bahru Guest Reviews
4.4/5
Very Good
821 review
Verified reviewsLocation4.3
Amenities4.4
Service4.4
Cleanliness4.6
Filter by:
Sort by:
All Reviews(821)
Positive reviews(792)
Reviews with photos/video(293)
Delicious breakfast(53)
Offers pick-up/drop-offs(42)
Great location(36)
Comfortable bed(27)
Convenient for shopping(24)
Nice sea view(18)
Perfect for honeymoons(10)
Large bathroom(8)
Negative reviews(29)
salim basalamah
Studio Deluxe King
Stayed in Jun 2024
Couples
1 review
Posted on Jun 24, 2024
The amenities were great but check-in service took too long which the staff faulted it due to their system
Response from Property: Dear salim,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. We do acknowledge the areas of enhancement you have mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
ROY
Studio Deluxe King Sea View
Stayed in Jun 2024
Couples
1 review
Very Good
Posted on Jun 22, 2024
No safe box in the room. Breakfast spread is limited and the service staff asked us to sit outside where there are empty seats inside.
Response from Property: Dear ROY,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. We do acknowledge the areas of enhancement you have mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
Dream Traveller Ts
Studio Deluxe King Sea View
Stayed in Jun 2024
Business travelers
6 review
Very Good
Posted on Jun 22, 2024
My recent stay at this hotel was fantastic! The room was spacious and incredibly comfortable, allowing me to relax and enjoy my time there immensely.
. Overall, a truly enjoyable experience that I would highly recommend to anyone looking for a great place to stay.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
Irene Ker
Studio Deluxe King Sea View
Stayed in Jun 2024
Couples
1 review
Very Good
Posted on Jun 15, 2024
I celebrated my bday at Capri Hotel. Thank you for the complimentary cake. We faced sudden water leaking from the aircon, then we called the concierge. They immediately sent the technician to come up to fix it.
Response from Property: Dear Irene Ker,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. We do acknowledge the areas of enhancement you have mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
Helen 1974
Studio Deluxe Twin
Stayed in May 2024
Business travelers
10 review
Posted on Jun 4, 2024
A nice clean hotel . Check-in service is very slow. Room service is fast and prompt. Hotel breakfast has lot of variety.
OVERALL OK
Response from Property: Dear Helen,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. We do acknowledge the areas of enhancement you have mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
Tracy Ng Kuan Ling
Studio Deluxe King
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on Jun 25, 2024
The service is so nice. The room is big and I really like the view facing Singapore. Itβs a pleasant stay for business travellers and itβs so quiet stay and very near to the city JB and malls. I love it.
Response from Property: Dear Tracy,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
Guest User
Studio Deluxe King
Stayed in May 2024
Couples
18 review
Great
Posted on May 21, 2024
Room is quite nice though there is minor flickering lights, water is slow to drain off at the showering area( have to get use to the food). Breakfast is quite wipespread. Only thing is the security guard, Raju on the first day of our early check in. He is quite impolite as he chase us down from the L40 lounge area when we visited it since we came quite early so need to wait for check in
Response from Property: Dear Guest,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. However, our Club Lounge is currently open for event usage only. We acknowledge the areas of improvement you mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring that our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
Justinc
One Bedroom Deluxe King
Stayed in May 2024
Couples
30 review
Very Good
Posted on May 21, 2024
Near customs, room view of the customs. Room is spacious and bed is comfy. Not all 1 bedroom deluxe comes with bathtub and the bathtub are not in very good condition. Good for guests who needs a kitchen. Overall, good relaxing stay.
Response from Property: Dear Justinc,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your experience with us was largely enjoyable. We do acknowledge the areas of enhancement you have mentioned and have promptly communicated your comments to the respective department heads for immediate action, ensuring our valuable guests, such as yourself, receive the highest level of service. We look forward to welcoming you back soon.Best regards,Marketing Manager
sstarss
Studio Deluxe King
Stayed in May 2024
Couples
4 review
Very Good
Posted on May 12, 2024
The parking is extremely hard to access and confusing. It's like a maze and we feel so frustrated to move around with misleading exit signs too.
However overall it's still a wonderful experience having a spacious and clean room.
Response from Property: Dear sstarss, Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. Your insights are invaluable in encouraging our team to deliver outstanding and personalized experiences to our guests. We regret any inconvenience you encountered due to external factors, as highlighted in your remarks. Please be assured that we are continuously seeking ways to mitigate such issues to enhance our guests' comfort. We hope this experience will not discourage you from returning, as we are looking forward to the chance to welcome you back and offer you an even better experience.Best regards,Marketing Manager
Guest User
One Bedroom Deluxe King
Stayed in May 2024
Solo travelers
2 review
Outstanding
Posted on May 13, 2024
It's very convenient, walking distance to checkpoint. There's shuttle too! There's also a mini mart just outside the hotel.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
Sharonie Fhilo
Studio Deluxe King Sea View
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 5, 2024
Excellent service and the room was top notch π buffet breakfast has a variety of food, will visit again.
6/9
Response from Property: Dear Sharonie Fhilo,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. It is heartening to hear that you enjoyed your time with us and that our team left a positive impression. We look forward to welcoming you back soon. Best regards,Marketing Manager
Anonymous User
Studio Deluxe Twin
Stayed in Apr 2024
Couples
39 review
Outstanding
Posted on May 1, 2024
Overall a really good hotel that is well equipped and super convenient location. Cleanliness is good and has all the basic amenities. Would recommend this hotel for all.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
thlim
Studio Executive King
Stayed in Apr 2024
Couples
8 review
Amazing
Posted on Apr 30, 2024
2nd time staying at Capri but different room (this time Studio Executive King on the 23rd Floor). The only thing is that the bathing area of the bathroom, you need to ensure that the screen is firmly stick onto the glass panal or tape. As the screen will have a gap that the next building residence can see into the bathing area.
Other than that, the room and location is great.
Response from Property: Dear thlim,Thank you for your review and for choosing to stay at Capri by Fraser, Johor Bahru. Your insights are invaluable in encouraging our team to deliver outstanding and personalized experiences to our guests. We regret any inconvenience you encountered due to external factors, as highlighted in your remarks. Please be assured that we are continuously seeking ways to mitigate such issues to enhance our guests' comfort. We hope this experience will not discourage you from returning, as we are looking forward to the chance to welcome you back and offer you an even better experience.Best regards,Marketing Manager
Jorene
Studio Deluxe King
Stayed in Apr 2024
Couples
4 review
Outstanding
Posted on May 2, 2024
Love the stay here , hotel is clean and pretty and can late check out complimentary until 130pm !
Response from Property: Dear Jorene,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager
Ivan Kong 14
One Bedroom Deluxe King Sea View
Stayed in May 2024
Business travelers
24 review
Outstanding
Posted on May 28, 2024
A great place to stay.
Worth to stay. Good environment
At JB town area
Response from Property: Dear Ivan Kong,Thank you for your feedback regarding your recent stay at Capri by Fraser, Johor Bahru. We are pleased to hear that your visit was enjoyable. We look forward to welcoming you back for another great stay soon.Best regards,Marketing Manager