Best Western® Hotels in Joliet

Nice location on top of that place was near that I need Price is cheap compared to another hotels

The staff were friendly and helpful. The room was quiet and clean. The perfect spot to commute from easy access to interstate. This was our first time in Illinois and the hotel and staff helped to make it a good experience. Will definitely stay again next time we are in town.

Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the ****** - you have to walk across a parking lot, down a sidewalk, across the ****** parking lot and into the Hollywood ******. Then you have a long walk into the actual ******. They do not tell you that on their website. I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said ”I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap”. I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. ”Hot breakfast” consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there. Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.

Zero out of zero would never recommend to visit this hotel when I got in my room it was a terrible smell. It was a little bit cold so I turned on the heater. The heater smelled like it was burning so I shut it off and then I got hot so I turned on the AC thinking maybe it might be different And all it was doing was lingering a very moldy smell, and when I went to go look at the AC, there was black marks along the lining of the AC. When I went to go check out the following morning the front desk lady who always works mornings was very rude extremely rude. Wouldn’t even allow me to say anything and asked if I smoked in the room. I told her no which I wouldn’t even have time to because I woke up late and left my doctors appointment which is why I was out there , so I hurried up and pack my belongings and she went to check the room so I can get my deposit back told me there was a lot of smoke in the room I said maybe it’s from your AC unit because it smells wouldn’t even allow me to finish speaking I have asthma I can’t even smoke. And on top of it she said that she’s been having numerous complaints about it smelling like **** in there and she’s been hearing it for days. I stayed one night and I checked in roughly around 6:00 PM left came back right my belongs in around 10 PM extremely rude staff, not accommodating whatsoever. There was a huge red stain in the middle of the room. I found a used feminine product behind the bed. I had to change the lightbulb from the top of the bathroom sink and put it in the lamp in order to see in the room would never recommend. Extremely rude lady every time I visit she tells me I’m not allowed to come back and this time I’ve just had enough this by far was the worse room I’ve been in and was completely discussed and bc I do not have a car I had no option but to stay till the following mornjng. Never will I visit again. Someone needs to check her or fire her for her attitude and accusations. It’s very very extremely rude to accuse someone of smoking the other day there when I wasn’t even there then cut me off when I try to say I stayed one night.

Health services are very good

Let’s start with what I liked: the room, and hotel in general, was clean, peace and quiet at night, good value for money, good choice of breakfast daily & friendly staff. Our room also had a desk, microwave, minibar, hair dryer; complimentary shampoo, conditioner and soap; housekeeping every 2 days. What I didn’t like: There are no shelves in the bathroom so I’m constantly coming out of the bathroom to get what I’ve forgotten to take with me. The only available space is the towel rack and the toilet tank lid. The towel rack is right above the toilet bowl so you HAVE to close the toilet cover whenever you flush and then when you open it you got to make sure your towel doesn’t touch the toilet cover! I hope the management looks into moving the towel rack and installing shelves since the bathroom is quite spacious without the sink and any shelves inside to take up space. Check in was a breeze even though we arrived quite late at night. We had to cut our trip to Illinois short as well but there was no fuss or penalties for that and we really appreciate it. If you’re looking at several properties in the Joliet/Plainfield area, I would recommend you to stay here!

Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.

Everything was fantastic. The room was spacious and clean, even had a couch. We didn't even realize until we arrived that there was breakfast in the morning, a beautiful swimming pool, hot tub and workout room! The staff on duty when we arrived at night and also in the morning were both wonderful. I don't know any other hotel that you can get all that for the price.

Hotel Management decided the best time to test the Fire Alarm would be before 8am. So, it went off twice before 8am and then continuously from 8:05am to 8:25 am. After contacting the front desk to confirm that it was 'just a test' and not a real emergency, I was told that the company hired to perform the test didn't know how to turn off the alarm. So, what would be your confidence that Hotel Management would be able to protect guests during a real emergency? Never again.