Hotels near J & M Jewelers, Inc., Joliet

We booked this hotel for our wedding. We stayed for 2 nights, our rehearsal and our wedding night. Both nights we got in quite late so when there was an issue with the room, we decided to just deal with it rather than attempt to remedy it. Our first night, there was about a 2” cockroach on the floor of the bathroom. The sheets were musky, the pillowcases felt crunchy (I wish I was kidding) and overall, the room was less clean than you'd want. On the second day we asked the hotel to clean the room and provide new sheets/towels for us so when we returned everything would be cleaned. We came back to the room around 2am and the room was not cleaned, no clean sheets or towels to be found. At checkout I was asked how the room was, we said it was a bad experience and we will not be returning. The receptionist did not ask ”What happened?” or ”What can we do to make it right?” Instead, he said nothing, and we went on with our day. To put it in other words, this place has no business running a hotel and I would never stay here, nor recommend this hotel to anyone. Bonus: Their ****** is not worth it either, I would go elsewhere if you're planning to stop by for that purpose.

The staff were friendly and helpful. The room was quiet and clean. The perfect spot to commute from easy access to interstate. This was our first time in Illinois and the hotel and staff helped to make it a good experience. Will definitely stay again next time we are in town.

Stayed at this location prior to renovation, hotel has been completely transformed. Staff was polite and helpful, would recommend to anyone looking for a budget friendly hotel option in Joliet illinois.

Nice location on top of that place was near that I need Price is cheap compared to another hotels

The location is good, but some rooms do not have a microwave.

Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the ****** - you have to walk across a parking lot, down a sidewalk, across the ****** parking lot and into the Hollywood ******. Then you have a long walk into the actual ******. They do not tell you that on their website. I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said ”I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap”. I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. ”Hot breakfast” consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there. Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.

Overall good experience. Overnight for business. Located in decent area. Staff were very friendly and welcoming. We stayed in a ground floor room facing the parking lot - away from interstate. Room was clean and quiet. We did notice a stain on our secondary blanket after it was turned back. It was small and dark - looked like a dried blood stain. We removed the blanket and inspected the rest of the bed and it was very clean. In the early a.m. We experienced a brief but horrible sewer smell coming from our bathroom. But no other issues. In room coffee pack sucks - pretty horrible tasting. Bring your own if you can.