Guest User
December 24, 2023
We've been to the Double Eagle several years but this will unfortunately be our last visit. I don't normally write reviews, and the few times I have done so, was to write positive reviews, so this is an unpleasant task... but I want to warn other travelers. Here's what happened to us: We arrived late at night and made our way to the guest cabin only to find it had not been cleaned. I had to sweep the kitchen and wipe down the table and counters, which were filthy. When I looked around, I found that there were none of the usual expected supplies were left for us. No trash bags, no dishwasher detergent, etc... Even worse -- no wifi. None at all. Frustrated at the state of things, I quickly had to shift into dinner gear and get some food into the kids before they started to melt down. I threw some stuff in the oven, only to discover there were no oven mitts. Hence no way to take anything out without burning my hands. As I made my way around the unit I saw numerous broken things -- things which had brought to the attention of management the year before -- none of which had been addressed. The phone in the unit still didn't work, and the carpets were still atrocious. Door locks were still broken, windows still didn't open, there were still holes in walls, etc... Every year this property is in worse shape. Which is sad because the guest cabin was once a wonderful rental. The location is great and the views are fantastic. But that's where the good news ends. I get the impression that the guest cabin is an afterthought and that most of the attention is given to the rentals on the other side of the road. The most frustrating thing of all is the fact that it's impossible to get anyone to pick up a phone. There are numerous numbers listed for the resort in the flier they give you but nobody picks up any of them. It's incredibly frustrating to pay money to people and to be completely taken advantage of and for nobody to take any responsibility. The one time I did finally get someone one the line, and tried to explain my frustration, the call was disconnected. Or hung up...? I hope not. But in either case, when I called back, it immediately went through to voicemail again. The only good thing I can say is that the property manager seemed to feel badly for the state of things and offered us a credit -- which was nice -- but the bottom line is, while I'm grateful for the credit, I would have preferred to pay the full price have had a more pleasant stay and been able to reach people and had problems addressed. I would prefer to have built up a relationship with the Double Eagle, and be coming back next year, with the same two families. As it is, I was embarrassed by the state of the cabin, and have promised my friends to find another place next year. Very sorry to share this with everyone, but hopefully it will help steer you towards a better vacation destination.