Extended Stay America Suites - Juneau - Shell Simmons Drive

We checked in about 10pm, the first room given to us was in very poor condition. The bed was VERY broke down. Scrape marks on the walls, just seemed neglected. After an hour my husband asked for a different bed. They were very nice about changing our room with no added fee! We were very thankful. The only problem then was not their fault at all, the airport is right across the street, convenient but noisy.

Good value hotel with kitchen and full size refrigerator, large room. No shuttle but steps from the airport. Security has improved. Very pet friendly facility, but if you don't like dogs then don't stay here. You will need to get to the ferry on your own. Clean and comfortable room.

Did not feel safe. Hotel was loud. Beds uncomfortable.

During my stay at the place, they supposedly clean the room twice a day. But in almost 2 weeks that I stayed, not once did they clean the room. Bad service.

This hotel has recently been updated. My room was very clean. The halls had new paint. The carpets were cleaned, and there was new flooring. The front door was locked with key-only access or the attendant opening it, which made the hotel feel more secure from the night creepers outside. For a 3-star hotel it is very, very nice thanks to the updates.

I’ve never been to a hotel that locked its guests out of the lobby, so this was super weird and awkward. Hotel smelled like animal pee, but this is often expected with pet friendly hotels. Staff was friendly enough but in my opinion dressed sloppy. The room was clean and beds comfy. Overall I guess you get what you pay for and this was not an expensive hotel. However, the thing that made me truly upset was that I specifically searched for and booked this hotel because it had a pool. When I booked it I was assured that the pool would be up and running by then. When I arrived it was not. My kids were upset. The lady at the desk was kind enough to google the hours of the public pool for me but it made no difference as the actual open swim times at the public pool are strange and did not fit our schedule and furthermore cost extra money. It would have been nice to at least get a discount or a heads up a couple weeks in advance or maybe help in transferring the reservation to another hotel that had a pool. Not a horrible hotel, but I will not stay here again.

No hot water so no shower, no breakfast or coffee available in the morning but I was charged full price for the room & full price for my pet. The bed only had 1 blanket & it was cold. No coffee or any amenities in the room at all. Sheets had so much starch on them that they were uncomfortable. Worst hotel experience!!

I'd stay there again!