Travelodge by Wyndham Juneau

When we called the night before to see if they had rooms available, we were quoted $215 a night so we made a reservation. When I called to talk to Tatiana, she said she made the reservation the next day at 920 am. We didn’t even talk to her. When talking to Tatiana, she was rude and swore she’s the one who made the reservation and their rates change daily and that the room was $300 and up and that our rate of $274 was a discounted rate for us! Even looking online, their rates start at $195 and up. When we checked in, the lady barely even spoke to us and was not nice at all. Even during the stay, she was not friendly. Not to mention, the room we stayed in smelled like pee so we had to leave our window open to air it out, the carpet was nasty and sticky in some areas. The service and quality of the hotel has gone way down over the years which is unfortunate.

I booked for 5 people and when I arrived was charged $20 for a roll in bed. I have never been charged for a roll in bed. The hotel can't possibly expect us to put 3 people in one bed. Should not be able to book for 5 if only 2 beds available.

I was worried about the change in management, but the change was not a problem. I do wish they could open the pool back up.

5 stars

Business stay. Dated hotel but very clean. No complaints. Easy walk from airport.

No pool. No dining. Staff needs a raise

Easy check in nice room great customer service

The water didnt get very hot so a shower was a little uncomfortable. I could also hear the room a few rooms down's entire conversation and everytime someone left their room on my floor the door would shake.

Staff friendly, shuttle service to/from airport and downtown area. No pool. Attached restaurant closed-had a short walk to diners in weather. Rooms/beds little dated, but overall acceptable.